Great location, beautiful hotel with lots of Manchester touches and art around it, smashing room, friendly staff and relaxing vibe.

Good experience

I've stayed multiple times at this hotel. The location is outstanding. The staff are very friendly and the front desk went out of their way to welcome me and acknowledged that I was a loyal customer. They went out of their way to accommodate my every need.

The only slight issue was that one of the usb bedside chargers was broken

Quiet, spacious room. Easy, fast check-in. Round the corner from Piccadilly Station. Will book again.

Check in was slightly chaotic due to no formal queuing system but the staff on the desk and the room itself was lovely. Not a fan of the amount of dirty laundry in the corridors when we were going to our room and was a little frustrating when I had lot had confirmation of the birthday package being added but, sorted that supper quickly so no real office.

Excellent position, few minutes walk from Piccadilly station and only a few minutes walk from the Christmas market. Wanted to upgrade to a larger room when arrived but the hotel was full and couldn’t offer an extra bed in the room. Thus 4 stars instead of 5. Food from the evening menu was tasty but expensive, but then you are paying for location as much as anything. Staff were all lovely. Basic toiletries in room, tbh a bit disappointing considering how much the nightly charge is. Literally just a liquid hand soap at sink, wall mounted shampoo and a shower gel in the super large shower. No shower cap, body lotion, cotton wool etc. I get that hotels have to cut back to make a profit but I do find this practice of doing away with the individual toiletries in hotel rooms just rather cheap. If the nightly rates were reduced to take account fair enough, but they’re not! Great air con, comfy beds and good tv selection. Plenty of tea and coffee sachets but only one packet of biscuits. This was a twin room which means two people staying, again just verging on being cheap in order to save a few pence. Overall I would recommend and would stay again if being near the centre was important.

Conveniently central location just a short walk to Piccadilly train station. The hotel is very well maintained & decorated. Rooms were spacious with good facilities. Very nice bar area which is where breakfast is served. We had breakfast included & there was everything you would expect for a buffet plus the option to order poached or an omelette. We would definitely stay here again.