Perfect service Thanks

This was a quiet holiday spent with staff who really do try to make the stay enjoyable. Only a couple of niggles; a few (Irish women) ignored the non reservation policy on loungers and one woman took drinking glasses to the pool and promptly broke one but didn’t report it. I had to get lifeguard to get it cleared up. It would be nice if pool was opened earlier to benefit from the cooler sun hours.

We booked sea view 2 bedroom apartment. The rooms had bad smell even after cleaning they still stink. The towels provided were of bad quality and ripped off threads coming out. Only liked the pool and bar area. Could have stayed a better place in the same amount of money. Do not recommend for families.

Value for money, very friendly staff, nice location, a bit of an incline to walk back but taxi cheap enough if need be.

Beach within walking distance , grocery store, bakery , bus stop nearby , restaurants nearby , but far enough away for evening privacy and quietness. Clean comfortable pleasant staff

Overall was good. Biggest complaint is no wifi in the room and it was broken for first few days in lobby area. My friend had to pay to use her hotspot (she has to do some some work). Wifi is expected as standard these days. I would not stay here again for this reason. They should make clear the rooms do not have wifi. The hotel is in a super congested area in Tenerife. For this plus the wifi issue I’d choose another area to stay. They have a parking garage but you better be comfortable parking 1” from a wall and another car on both sides.

Standard two single bed apartment with great view. But I am slightly disappointed with wifi; the wifi is only available around the pool area and the speed is terrible. Also disappointed with the shower water, the water heater capacity can only maintain decent temperature for 10mins. So you need to finish the bath quickly.

Nice big apt, well equipped kitchen, west facing balconies, small heated pool and large unheated pool, peaceful, lovely views. Only irritation was the flashing smoke detector light on bedroom ceiling which was hard to ignore at night. Walk back from beach was very steep, a shuttle bus would have been good

Fantastic place to stay staff really helpful only problem is that its up a hill but dont be put off staying because of it taxi €5 nice and peaceful

Very nice people. Simon at the reception was very friendly!

my stay was very nice and comfortable. the only things i would say is there was an annoying loud high pitched noise alot coming from the boiler in the kitchen and the gril on the microwave didnt work and smelt burning byt location was great and facilities i had a lovely massage by a lady in my apartment

Nice place, nice view, very nice peoples there.

Fantastic place, like everyone has said on previous reviews its up a hill and unless you like walking or getting taxis to the beach restaurants etc this probably isnt the place for you. However if you dont let the hill put you off you will be pleasantly surprised and you cant go wrong with the hotel.

Both pools and pool area were very good. Parking is a big issue but hotel does have some garage parking available for a fee. Handy Supermarket right opposite. Bar staff excellent and reception staff very helpful.

Lovely apartment complex with friendly staff and 2 pools. The pool bar did excellent food and nithing was too much trouble.

We have stayed here 4 tomes now and love it.

Very hard to review. Apartments excellent, location dire. Spacious apt, small heated pool (but for 2 days it wasn't heated) Lovely large unheated pool but in January too cold to swim, didn't matter as sea was very good for swimming. Neptuno is located in the sprawl of apt complexes criss crossed with roads that has spread up the mountainside. Shuttle bus wasn't running, so had very steep, tedious walk to & fro to beach, cafes etc. If shuttle bus had operated would have given higher rating.

Lovely apartment in a beautiful hotel with balcony over the pools. Good facilities in the apartment but no AC so maybe hot in summer but can hire a fan. Very helpful staff. Hot pool wasn’t very warm but warmer than the main pool - visited in December so cooler weather. Overall a very good stay, thank you

Property is beautiful nice place but not good for family especially family with buggy not a good ideal , sofa bed was broken , adult pool was heated but kids pool was not,even the baby pool was not heated ,the shower boiler was small so you need to take shower quick so it will be enough for others ,the shower was not enjoyable at all , good about this hotel is they have a free bus that takes you to town everyday like .

Terrible check-in experience, they refused to check us in before 2 even though we had 9 months old and hotel was empty, we had to wait in the heat for 2 hours. Very rude receptionist who refused to give his name, said there is a law in Spain not no present its name to others. Very uncomfortable beds, not even beds but mattresses which dance on not straight floors and squeaking every time you move. Huge holes between doors and door frames, constant noise because of winds going through them. There was a sand storm one night and our room was filled with dust, sand and dirt. We asked to move us to another room but they refused, we had to clean the room our self all the time. There is a small warm swimming pool and we planned to stay there with our baby but we were kicked out from there, since its only for adults. There's no information it on their home page about this, so if you have kids be ready to enjoy only cold one. The warm one is only for people who do not even swim, they just lay around and read books there. Room description say there is bathrobes, bidet, coffee maker, washing machine in the room but non of it was there. Old furniture, terrible lighting, small boiler in the room, so there is no chance for 2 people to take shower. After very quick first one you need to wait for 1 hour till the water gets warm again and next one can take shower later. Absolutely not welcoming staff, extremely child unfriendly conditions, uncomfortable outdated room. Please, avoid

Really liked our stay here. Was a bit basic but clean. The childrens play area was a joke though! Couple of slides! Would stay again. Free Shuttle was great.

Lovely large apartment which was well equipped and very clean. Pool bar was good and supplied drinks and food, but a restaurant would have been nice. We went in February, the weather was fantastic and the complex was really quiet, which we lived

Fairly quiet. Quite a large apartment for 4 adults with balcony. Large pool although as other reviews said, it was probably colder than the sea! Never got to go in the warmer small pool as sun beds were taken. Overall good value though.

when your booking says superior room with robes and the staff don't know anything about it and you in a basic room paid a lot of money for this spoiled my holiday hotel.com description is way off

Some parts of the room were a little shabby but thats my only complaint.For the price it was a really good deal and i would def come back again.

Unique!! That word actually sums up property to a T .

Stayed for a week with my bestie the apartment was lovely .the complex is very clean with lovely well kept gardens and the adult heated pool is amazing, all the staff are very accomdating we were very happy with everything and would not hesitate to return no wonder people return year after year .

Relaxed vibe. I would go again for sure. The rooms were spacious and the location nice and quiet

Really enjoyed our stay at Neptuno. The apartments were a great size; very spacious with a good size balcony which had a drying rack which came in handy. One negative is that towels are not changed often so would recommend you bring some extra. Also our apartment had a lot of steps down to it (3 day camel ride and not as fun walking up them haha) so when booking if you have any mobility issues be sure to request ground floor. I loved that our apartment was very secluded with a super view! Would recommend :)

We had a fabulous time in Neptuno.

First night wasn’t to good as I was in a room that didn’t look what it was meant to be with no oven and a small tv but when I complained they moved me straight away and the room was much better with fans, bigger Tele and an oven. The staff are very friendly and would stop their again.

We enjoyed our stay, however, there’s a couple of things that could be improved before we would return. We had a superior apartment, the size was fantastic. But. It’s in a poor dated condition, and not what I’d consider superior. The interior was very brown, some of the furniture was in a poor condition. Damaged, broken kitchen furniture. There was no oven in the self catering apartment, just a microwave and hob. New towels were provided every couple of days. However. They’re thin brown towels, and a couple of times, even tho they’re clean, they don’t smell nice. Sometimes we opted for a drip dry! Top tip, go to the adults only pool! There are the better sun beds, and the view is fab! However, pool is not heated as advertised.At the other pool is the bar, we had a snack here on just one occasion, but would recommend the club sandwich, it was lovely!The Hill is doable, we would always walk down, and a couple occasions walked back. But the taxis are cheap enough, so don’t be put off by the hill. Overall I think it’s probably a good hotel for its price bracket, it’s extremely quiet, but I guess that depends on your neighbours, as the walls are thin. There was some noise coming over from Laguna Park 2 in the early evening. But thru the night there was nothing, not even a refuse collection was heard... which is very unusual in Tenerife!