The property was great the place clean all over is great but staff needs to learn other language then just Spanish and be friendlier seems they don’t care except couple of them

All very good

Everything about the hotel was 1st class. From the staff on reception, polite and helpful. To the cleanliness of our room, choice of food both in the morning and at dinner and the feel of security within the hotel. Will be back.

the staff was very friendly, clean hotel, great rooms, lots of food options however quality of food could have been improved (some food was salty). good location by the water and good amenities. just wish we didn’t have to pay for water.

The staff were brilliant, many thanks for their service and amazing hotel!

Really good hotel with staff that leave room to improve.

Brilliant hotel at fair price. Excellent service and Food was good too

Requested a King bed and received two singles without notice.

Our stay was fabulous, very clean modern hotel! We had a junior suite with a terrace and sea view. Breakfast was amazing, with so many options. We would definitely be coming back!

It was an excellent choice for our holiday.

Loved the free parking ,garage.

The stay was excellent. Beautiful location, nice large pool and the views were amazing from the balcony

Lovely spacious rooms, always enjoy our stay. The staff are very polite and nothing is too much trouble. Will be returning again, our 11th visit as it’s got all that we need on our cycling holidays.

Hotel was big and clean but impossible to sleep. No noise isolation in room, cleaning start early and we couldn’t sleep. We didn’t find the basic of 4 stars hotel in room ‘No tissue paper’ we told us to use the toilet paper.

Feels like an 4 star hotel which is in the edge of bankruptcy. We went to the hotel a bit early but there was no ready rooms which was expected. We were told that room could be ready in half an hour and we waited. But it ended up waiting 3 hours in the lobby. Room provides nothing than cleanliness. There were no slipper, personalized soap, cofee/tea machines or any other additional small consumables which is a standard for 4 star hotel. They told us that for early check outs there is a breakfast buffet. We didnt buy anything with believing to their statements. It ended up with tea/ coffee and a 2 mini sandwichws all not suitable for vegeterians. Not worth its money.

Super comfortable and clean hotel, excellent location, amazing food

Don't stay here or in this area. Flew in from Canada, after 16 hours flight, the AC Does not work!! The hotel lied to us and said they will get a technician to fix it and for 2 days no one could get it to work. Finally, one staff told us there is a regulation in Spain that customer cannot use the AC thermostat and they control it. I almost had a heat stroke, it was uncomfortably hot and stuffy. AC did not work, we checked out 2 days early and got out of there. The hotel staff is unfriendly and no customer service skills, they did not refund us for our 2 nights $700/night and lied that AC was working. The entrance lobby has FULL air condition but everywhere else there is supposedly a regulation. Good way to fool customers. We tried to choose luxury but this is not. Area is full of drunkies and loud. Breakfast was good but exactly at 1030am they turned off the lights in the restaurant while we are eating, WHO does that in a luxury hotel? If we are paying $700 / night then we are not beggars for food! Just need some relaxation while eating, not turning off lights and machines. It's just a massive hotel with a nice pool but nothing beyond that!

excellent hotel, great facilities

At the pool the wifi (wlan) was not good. Very poor. In generally the hotel eas good.

Not family friendly area.

It’s amazing hotel. A lot of great facilities, I love the swimming pool and restaurants. The breakfast is so high quality with variety of foods. Very relaxing when staying. I also love it’s SPA and souna room.

Great hotel close to Arenal beach. But the area was a bit shady and polluted by drunk groups of people.

Air conditioning only works if they're motion in the room, which gets hot once you leave. It is also loud.

Lovely hotel , surrounding area very untidy

I've stayed a couple of times at this property by now. I highly recommend this hotel if you want to stay at Playa de Palma.

Indoor pool only opened at 08:00, I wanted earlier

Great hotel to explore Palma and the island from.

This hotel is perfect for family vacations. Quiet and safe .

We had a good stay at this hotel. Had a very nice room and the vive was nice. The beds was great!! The breakfast was SUPERGOOD! The sunbeds, towels all worked very smooth. The pool was very nice. Drinks and service at the pool was good. Nice walk along the beach to go to restaurants.

Facility was clean and friendly. Easy to stay there, breakfast was great. The only thing I didn’t love was the distance to the town and to other dining options. $20 min taxi each way to anywhere off property.

We got free parking due to Expedia including free electric car charging Loved the environment, the pool area. Breakfast was rich and delicious