Canadians stay away, you won't sleep due to 24/7 barking dogs and screaming children. Paper thin walls, windows and door. No shower curtain so bathroom soaked after a shower. Tv and safe did not work for entire two weeks. When I asked to switch rooms I was told I had to checkout at noon the next day and check back in at 3pm, so stupid. Breakfast, if they didn't run out, was white bread with one toaster for everybody, coffee with powdered creamer and warm juice. Whenever there was an issue the useless female at front desk just shrugged her shoulders. On Nov 30 at 2am, I e man beat another with a stick until he was down and out. Not a great area, very residential with not much around. Stay away, it is for Mexicans and international tourists.

Property is not near the beach or shopping. Staff was nice.

We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!

The room didn’t look like the pictures I saw in Expedia. The bathroom window was very dirty. Common areas didn’t look clean either. Even though in Expedia it was mentioned that it was located 5 minutes from Quinta Avenida, the front desk employee explained that we had to walk 45 minutes to get to the tourist area of Quinta Avenida. We didn’t feel safe in the hotel location, that is why we didn’t complain or ask to change rooms; I made a reservation in another hotel and left the same day. I wasn’t able to cancel the booking because I had already checked in; but I preferred to spend the following 6 nights in a clean, well lit hotel located in a safe area.

Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.

Please stay away from this property. Walls are paper thin, so as the doors and floors. Another guest was playing very loud music, I complained at 1130pm but nothing happened, they finally stopped at 330AM. The next morning I spoke to the manager and he said that they could not do anything, that even the police came but that their hands were tied... because that "it is how the hotel industry works and guests should just get over it". I left after the first night since he could not assure me that it would not happen again and he said that he would refund me the money. Well, he did not refund anything and after speaking to customer support, he claimed that my stay did not have any issues. In total I spent 3.5 hours on the phone speaking to customer support from hotels.com so they could move me to another hotel during they night but they asked to endure the problems. The next day I spoke to them again and they cannot do anything either, because they hotel has to approve the refund. So beware, it is a scam. Unless you are there to party, do not book. The only positive thing about the place was Florencia from the front desk, she was very polite and helpful with the check in and with suggestions about where to go near the property.

This hotel is located in the nothern part of the city. Contrary to what some have said, this area is safe, even in the evening when it's dark. The LED street lights are so bright, it looks like day time. Police car roam streets on a regular basis. So yes, we did feel safe walking the streets at night. It's a 45 minute walk on fith avenue to "El Centro", but you will find plenty of businesses on the way within 10 to 15 minutes of walking. Two public beaches are within walking distance. On 30th Avenue, you will be able to dine for less than 100 $ (Pesos). This is where locals do their shopping. We enjoyed our 11 night stay at this hotel. Remember, it's a 3 star proprety, bring your own coffee machine. There is a fridge.

Nice room nice pool area