Amazing staff and food

Very nice hotel. There was an issue with my reservation and the front desk (Michelle) was tremendous in getting the issue solved. Fantastic breakfast. Will stay again.

Hotel is located in a very good neighborhood. Staff is very friendly and attentive to your needs. Very good breakfast and restaurant. However, the conditions of the room need improvement (stained walls, second category towels, bad lightning), maybe a renovation should be considered.

Rooms old and noisy

Excelente breakfast

It is a five star property with a fabulous staff. The restaurant folks are incredible.

The hotel is beautiful, and it has awesome breakfast. However, there are several things to be improved: 1) Not clean enough. Balconies are simply dirty and rarely cleaned. So does the floor of my room, you can often feel the dust with your feet. 2) Staff could have better training. Reception talked to me directly in Spanish instead of starting wtih Portuguese or English. I had a hard time understanding him. Once I requested my car, the boy stopped my car on the street instead of the entry driveway where I was standing at. 3) Swimming pool water was not that clean, they don't renew water as supposed. 4) I requested a room to be quiet, but they put me at a lower level, facing to the club downstairs. I could still hear the music with all windows closed at 2am. (while my friend got a room at the other end of hotel building which is much quieter.

Ok

Food was great.

Good location and good staff

Excellent location and incredible views !!!

The hotel has an old world charm. I enjoyed my visit.

My room was ok with a few things that i didn't like it. Mattress wasn't right for my back, tv small and bad quality, image not sharp. I stayed in a high floor but felt super noisy. Staff was the high note specially at the breakfast , i would stay again just for the breakfast. However i stayed in 3 hotels in the same area, 500 yards apart and this one would be my 2nd option.

The best place to be in Sao Paulo, great customer service from Gabriela and Michael

Lovely hotel. Nicely done, good-sized room. Staff was helpful and food was good.

Great location

Good location in a quiet neighborhood. Room size is good, but not sufficiently clean and room furniture rather old.

Great location, top notch service.

It was a great place!

Everything was great !

The style of the hotel is very pretty as one can see by the pictures. However, upon visiting you start noticing the details: stained chairs in the dining room, chipped teapots (with its chips ending up in you coffee cup), dried milk on the lip of the milk jug even though you're the first person at breakfast (raising the question of how often the milk jug is cleaned), holes in the bed sheets and rusty shower heads to mention a few. The service was nice and the tapioca pancakes and fresh fruit offered at breakfast were delicious. However, the hotel is def not in the 4*-5* range.

Cannot talk enauph about Michelle. At frint desk. A Trully lovely lady. Thank you. Staff extremely kind and helpful. Will return.

Nathanan, Patricia and Sergio were so good to us. I loved the service. Very nice place to stay. The food is amazing. Will come back next year 🤗🙏

Great location, comfort, service. Understandably breakfast buffet not as rich as before pandemic, but still good.

The staff, breakfast, rooms, everything was great about this place. I have stayed at other more expensive places in São Paulo but this place is the best. I will stay there again, and probably every time I visit São Paulo.

The room was good and as you would expect. The staff were super friendly and helpful. They printed a few pages for me without a problem. The gym equipment was a bit dates

INCRÍVEL, SUPER ATENCIOSOS E HOTEL PERFEITO, CONFORTÁVEL! ERA PRESENTE DE CASAMENTO, E FOI A MELHOR COISA! SUPER CORDIAIS, TRATARAM MUITO BEM NOSSOS AMIGOS RECEM CASADOS! EXCELENTE HOTEL!

Great!!!

The staff are very professional and kind!

This hotel has always been fantastic, and I book it for my boss each time he visits Sao Paulo.

Nice rooms, good gym and good breakfast.

HOTEL NOTA 10