The room was large, clean and decently appointed. The bed was comfortable and, apart from on the Saturday evening, the wifi worked well. However I'd paid for a superior room so was disappointed to find myself in a basement with windows at street level, which when opened on a windy day meant leaves and debris blew directly into the room and onto the kitchen surfaces. My view was, as I'd feared when I found I was on the lower ground floor, of the bins. Also the heated towel rail in the bathroom could not be turned off, meaning I had no choice but to open said windows because otherwise the room was sweltering. Contacted the managers on the first morning of my stay but received no reply until after I'd left, two days later. So not an entirely positive experience and I doubt I'd book again.

Really happy with the apartment. Well located, clean and comfortable. Would definitely recommended to others and would happily return for another stay.

Very clean, lots of hot water and plenty of space. Great location for transport links and lovely area. Short wak to Holland Park.

Easy commute from a well linked transportation. Nicely equipped.

The location was excellent and the amenities were quite adequate for us.

The location is great, very close to the Tube and coffee shops. However, Building is adjacent to very busy Street with a lots of street noises coming through the old single glass windows. The subway is also running right below the building about every 4-5 minutes, one can feel the vibrations and also hear the noise. The walls are very thin, I could hear all my next door neighbors talking, music playing and her people walking right above me. Would I stay there again: No.

I do not recommend St. James House. The service is very poor. We were not able to get an extra blanket (which we needed) although requested several times, neither an extra bedding sheet to be used as a blanket (after we learned they are unable to provide a blanket). The service was also unable to inform us that they are unable to provide this request, we had to call many times for this. I think that when you run a lodging business, an extra blanket is a very basic request. There were 4 cushions but only one blanket – "this is our standard" said the service lady. The bed was pretty squeaky, so it disturbed our sleep. Together with the shared blanket, a good sleep was only a desired thing during this visit in London. The room was much smaller than appears at the photo (the photo angles were clearly selected to present a much larger room, with the bathroom door open and the mirror effect). The location is excellent, the wifi was working, and the shower current and temperature was good. This is my 5th visit to London in the passing 3 years, and the 3rd one in Kensington. When it comes to lodging it is the worse one. To summarize, we would never go there again, and would never recommend anyone to go there. The return for our money was really poor.

Good apartments in a good area of London. Near the tube (Holland Park or Shepards Bush). Clean and well equipt apartments. With no AC in the rooms - it can be hot (when London has warm weather). Easy to ”check-in” - you get your key from a box. Overall very good.

Great place to stay & really close to tube access & where we needed to go during the evening. Clean comfortable & quiet......a great stay.

The bed was too soft and difficult to sleep in. The photos on your site (the flat was described as luxury) did not reflect the reality. It was difficult to use the wash basin which was very small.

Most excellent location. Very convenient to all transit. Very clean, simple, no frills stay. Perfect accomodation, Holland Park, Westview, Central line moments way.. Absolutely recommend! (Be sure to double check "locker number" or you could be accidentally locked out).

this apartment was clean and convenient to the Tube station, but it was on a busy street and could hear the tube running beneath. A little noisy but we where on the lower level.

Everything you needed was in this apt. - tv, microwave, convection oven, refrigerator, sink, dishes, teapot. Plus, it was close to a bus stop, metro station and the train. Please note: in Europe, the first floor does not mean ground floor. The first floor is located up the 30 stairs, and I don't recommend it for disabled people who have trouble with stairs.

The only negative was the stairs. Lots of space, good location.

The privacy of the room was great The hallway, the room, and the bathroom were very clean and offered plenty of room. We were on the lowest level and there was quite a bit of noise from the guests above us at all hours which was a bit annoying. Other than that it is in a great area and very close to the metro. The room offers a small kitchen with supplies to cook with. The surrounding area has restaurants in all directions with gorgeous parks to walk through.

I struggled with opening doors and they never responded to me since it was Sunday. I ended up with knocking neighbors’ door to help me. Don’t think it was very helpful.

Everything was satisfactory, thank you. Will visit again when next time in London.