Enjoyed the stay very well! Thanks for the hospitality and nice apartment

Paid for a 2 night stay but didn't stay at all due to a really rude & angry female staff member I had the misfortune to speak to on the phone before our arrival. I phoned to ask for help with their 3rd party checking in company's email & was greeted by a very, very hostile female. I'm a strong female but my partner & I were that upset by this representative of EPIC Seel Street that we decided not to bother staying at this hotel & ruin my partner's Birthday, even though it was paid for!!!

We arrived to find that we were not actually in the building we had booked but in an alternative building two streets away (on Duke Street). We had purposely booked the Epic Seel Street apartments to be across the road from a hotel our family were staying in. It was not clear on the booking that you may be in an alternative property. When we got to the property the sink on the bathroom was completely blocked. This was dealt with swiftly but was inconvenient. There was also renovation work taking place in an adjacent property which was noisy until 6pm. We were not notified of this. The property was generally scruffy and in need to refurbishment, with broken furniture and the cooker didn’t work. All in all a disappointing stay.

Sentralt,stor leilighet(2soverom) begynner å bli slitt her og der. God plass for en rimelig penge

I booked 5 rooms for a hen party including the penthouse. We appreciated a couple of free upgrades and a complementary late check out on the penthouse. The space was massive in all the rooms and had everything you could need. The location is great too. However we did have a few issues. The self check in codes arrived an hour late and only after my friends had visited the office at the sister hotel. The penthouse was very cold and the heating system didn't seem very effective, it also needs a lick of paint in some areas like the ceilings or cleaning the old tape off the windows. Living rooms dont have curtains and one of them had a flood light outside, so the person in the sofa bed couldnt sleep - the team changed the room on request though. Not sure how this would be handled if it was busier in season. Even though i'd been given complementary late check out, the team called multiple times and housekeeping came knocking at 11am. I was asked to pay for overstaying, although this was quickly settled once i sent evidence of correspondence. The late check out requested a payment for some of the rooms even though this had been paid in advance. Overall, it was fairly good and issues raised were dealt with quickly, but not worth the money paid.

Great location. Lovely little space to relax after a busy day

Nice apartment, clean and comfortable. Only downside is if your on the side of the main road it is quite noisy.

It was great staying at the epic apartments as we always stay there.the weather was not great

Very close to the bars and the one

I was staying for a long weekend to visit family and go to a game at my rugby club on The Wirral. I had booked into the Seel St apart/hotel but actually stayed in the Duke St location. Very helpful and friendly staff in the office at check-in and check-out. Was able to have a parcel delivered prior to my arrival. Only good things to say about my experience and look forward to staying with EPIC again on my next visit in the new year. Thanks EPIC team!

Great room, spacious and comfortable. Perfect location for me too.

Good for the price, great little kitchen area. The room was freezing sadly, the heating did not work at all. Looked clean on the surface but lots of bits missed. Bed was really comfy, but not enough pillows.

Close to city centre

We had booked a “super lux studio” for 2 adults and 2 children. Alarm bells went off when we came to the building since the place was quite worn down. We were really disappointed when we got in the apartment. It was freezing cold, the windows would not shut, the walls and carpet was stained, it smelled terrible and there was not kitchen utilities for a family of four. The walls were paper thin and parties going on all over. We called the receptionist and he came over quit quickly. He was really serviceminded and took us to their buildings in Duke Street to view other rooms. These rooms were of a much higher standard, but was actually what we expected from the price we paid. It was not ideal having to move a family on a Friday night after traveling the whole day, and they shouldn’t have put us in the apartment in Seel Street in the beginning, but we are still happy with the solution they came up with, and the receptionist was serviceminded and helpful.

Great location, staff pleasant to deal with over phone and WhatsApp. Easy to checkin and check out. Stayed in 1 bed apartments sleeps 5, would’ve needed more towels for 5 ppl only provided two bath towels and two hand towels. Only provided one toilet roll for two bathrooms so had to buy more. Was no hairdryer in room but they provided one on day 2 after asking for a second time for one. Walls could’ve been doing with repainting and some of the carpet was ripped in bedroom but overall very clean and great place to stay. Perfect for groups.

Avoid this place. Carpet was filthy, windows are frosted and broken so no view outside at all, poor lighting, bathroom has no shower partition so the entire bathroom is wet for your whole stay, poor security, night clubs next door, shady area. No toiletries provided.

Bed and pillows are too soft and dirty. Basically well equipped but furniture are old. Rooms are not so clean. Nice location, so much restaurants and shops nearby. Staffs are very nice.

We really enjoyed our stay and upgrade thank you so much again

Awful experience. Hardest bed ever. Curtains off the wall. Noise from nearby bar. Lack of basic amenities lole plates. No plug for bath. Staff lied to customer. Etc etc

Stayed 2 nights with my son and his friend had a great stay

Great place, great location, clean and welcoming. A few small issues but didn't spoil the stay.

Communication was great, central to everything and someone was always on the end of the phone if help was required. Shops, places to eat and drink are really local. Room was very spacious especially as 7 of us were in the room. Would recommend and hopefully will be back :) Thank you!

Hotel is in a great location there is no staff at reception everything is done via phone or social media the staff were really helpful I had to call them a few times very friendly the booking in system can be a bit confusing as they send you a code for the door then a code for your lockbox outside your room that has the key fob in for your room a few people arriving at the hotel were a bit confused as to how it worked we worked it out in the end The bathrooms were big and the beds were really comfortable the kitchen area was cosy and relaxing the hotel itself is great it’s just the decor, fixtures and fittings that let it down a touch of paint and a few minor repairs it would be an amazing hotel

Very nice friendly hotel have stayed several times now, would recommend.

there was rubbish in the corner of the hotel and someone has been written or drawing on the epic wall. When I came to collect keys I did not switch my phone but i had to go to the other hotel in duke street to collect info.

Excellant location

Very pleased with our stay. Only wished it could have been longer. Very central to all amenities and landmarks in Liverpool. Delightful wee apartment with all mod cons. Relaxed well presented place.

Ok for the price definitely not a luxury apartments as discribed, clean, needs more cutlery as we booked family of 4 but only enough cutlery for 2 people. Location is great

3 nights. Wasnt any housekeeping but enjoyed our stay.

The room smelt damp with sticky surfaces. The bed had a relatively comfortable mattress however the pillows were well worn and lumpy, and the duvet was so thin it was like a pancake. Sheets are advertised as Egyptian cotton, these certainly hadn’t seen egypt at all. Wouldn’t stay again.

Great, affordable place to stay. Only issue being check-in as this is done away from the property.

Very poor communication Check in was separate from the hotel No clear instructions given and we travelled to three different venues all called EPIC apart hotel before we arrived at our hotel after three further phone calls to reception Not clear on this app either