This was easily the best hotel experience of my life. The building is clean and cozy, the location is excellent, and the owner is a delight. I would consider returning to Sydney purely to spend more time at the inn.

I have no real complaints. The complimentary breakfast is a little sparse, but this wasn't a problem for me and anyone who wants a more substantial breakfast will find lots of good food in easy walking distance.

Not much. It was so bad, we didn't stay there. The hotel was sold in 2022. The new owner is a disaster. Do yourself a favor and book somewhere else. If you're interested in the breakfast, don't bother - cheap fruit and pastries.

We waited 30 minutes to be checked in. It did not bode well. The "bell" didn't work, neither did the phone. Either way, she had left a note that she was out for an errand. Turns out she was in the backroom the whole time. She mentioned she had seen us park in the back, so she knew we were there and still didn't bother to come to the front. Note that this was the hotel owner! When she finally showed up, she seemed aggressive and spoke in an exaggerated campy voice. She didn't apologize. We didn't think much of it then and just wanted to get to our room. After checking in, she walked us to our "deluxe suite." It was a nice room, but it was lacking all the advertised facilities. When we asked about the private bathroom, she showed us a shared bathroom. False advertising. She brazenly dangled the key in front of my face and, in her campy voice said "Do you want it or not? But there's no refund!" We took it because we didn't know whether there were alternatives. We went to the room, didn't lock the door as we still had to get our luggage. Shortly after, she dashed in, pulled back the bedsheets and ranted about how the previous guests had complained about bedbugs. She pointed to the sheets and said "See, no bedbugs! If there are bedbugs after you leave, it's going to be your fault!" Then she left. We were speechless. We locked the door and called Booking.com. I'm shocked this property is still on here after sharing our experience. And it's not just been our experience. Many other guests left similar reviews about its new unhinged owner, the false advertising, and the questionable conditions. In fact, the place has had bedbug issues since at least April 2023. Yes, it's normal for hotels to get bedbugs, but it doesn't look like this owner took care of the issue. We ended up staying at a better place with a private bathroom, A/C, a much better breakfast, and it was even a bit cheaper.

Very attractive and comfortable, antique furnishings.

A bit of traffic noise at night.

Obwohl in der Buchungsbestätigung ein eigenes Badezimmer ausgeschrieben war, mussten wir dafür zusätzlich bezahlen. Rezeption war nicht besetzt. Unter der an der Rezeption genannten Nummer war ein Anrufbeantworter. Die Empfangsdame war aber die ganze Zeit im Hinterzimmer. Äusserst unfreundlich alles. Zimmerausstattung war ein Witz. Dummer kläffender Köter.

It’s almost worth wasting your money for the one women circus (and her poodle) that ‘runs’ the bed bug ridden Bates Hotel this is.

Whacko who runs it and the bug ingested he’ll it was. We didn’t stay - fled to Holiday Inn across the street.

Room size was good

Third floor walk up Breakfast was not included as advertised The reviews were not accurate when booked

The hotel is in a great location - waterfront. The vintage decor is quite good. However, both are overshadowed by the lack of service.

Listing out in the order of severity –  1. Bed bugs 2. It’s probably run by a young man and woman. The woman was extremely rude while complaining about bed bugs. The man who checked us in was polite but we felt he was high on something. He was disoriented and didn’t seem to have any experience of professional hospitality. 3. There was an unleashed dog in the lobby who barked at us and scared us. But while we mentioned this the women mocked us on our faces! 4. Bathrooms are shared with other guests, which we didn’t know. Avoid at all cost. This place should be SHUT DOWN immediately.

Stairs, no private bath.