I looked on booking.con, saw this hotel was available on the dates I needed and booked it. This hotel first sent me a message accepting my booking and then sent me a separate message that they could not accommodate me. Again I looked in the Booking.com site and again I saw that the hotel was available on my dates, and again I booked a room there on my dates. And again the hotel sent me a message confirming g my reservation followed by another message saying they could not accommodate. I then wrote to them and brought this situation to their attention. The hotel responded with a canned response that did not address the actual situation at hand. I consider such treatment to be terrible customer relations, hence this very low rating