Air condition Not working, Bad value for Money and no refund

Location was amazing after a late flight.

There was AC listed in amenities but apparently it wasn’t working in the room or the hotel at all. Wouldn’t be an issue if there were screens on the windows and we could open for air circulation. Tried it one night and we were eaten up by bugs.

Staff very friendly and very polite. I had a situation when I forgot my belongings in the room … stuff immediately reacted and called me , although I left the hotel. I use this opportunity to thank Josef from the reception and to his colleagues. It very nice experience

The hotel had a very good access to the city and it was easy to reach the city with a tram. checking in to the hotel is very easy. Safe and convenient parking was there at a reasonable price (€5 per day). At the ground floor of the hotel, there is a vending machine that sells you for example coffee for one euro, and it has an acceptable quality. We didn't have breakfast, but it was quite good. Please note that after 11 pm, check-in to the hotel is done automatically with a device.

on the second day, they made our room clean on 3 p.m.

location

nothing

Nice and comfortable.

close to T2 line- 15 min from the historical center.

Staff is very friendly and there is some snacks, wine, coffee and microwave foods for sale at the front desk with a reasonable price. Rooms are quite large and comfortable. Hotel is located about 5-8 min from a Tram station that gives access to Florence downtown in about 15-20 min. There are also some restaurants and bistro options nearby.

Upon our arrival at the hotel that we booked at booking.com we find out that they have two buildings: one for covid positive guests and other for non-covid guests. We didn't receive any previous communication that the address of our building was different from that on booking.com. we had to walk another further mile to reach the "correct" location. A total mess.

This is about B&B Hotel Firenze Nuovo Palazzo di Giustizia... We booked B&B Hotel Firenze Novoli but we were moved due to some technical difficulties. I think it was upgrade for us. It was even closer to the Tram station and a bit away from the 'bad' area (as reported by others). Frankly I did not see anything to worry about in the area. The room had a strange shape, somewhat on a corner area but was big and well equipped. The beds were really good. Breakfast was quite alright, even the cappuccino was good.

The lifts... there are at least three of them. We always had to climb down the stairs. None of them were coming up or stopping to take us down (of course we pressed only the down button :) ). They were always stationed on the lobby so going up was not an issue, but going down with luggage on the steps is no fun. I had to take the stairs and bring the cabin to the 4th floor. Not a big thing, but 'you' asked what I didn't like. Not really a big thing :)

Location wise it was good. 10 minutes walk to the nearest tram stop. Which has a direct tram to florence airport and florence city centre. Airport bybtaxi is less than 10 minutes. As we had an early flivhts to catch. Hotel receiption booked us a taxi for 5am. Arrived on time and took 5 minutes drive to the airport. And cost €20.00

I booked BnB at 101.. when we went to ojr booked hotel it was changed to no 87....on the same road. Not a problem but woukd have been nice to be told. We had to walk with very heavy cases to no 87. And had to make two trips as we had 5 suitcases and hand lugguages for 4 people. No 101 was turned in to covid hotel..

Helpful staff. Good price.

Could use a fresh coat of paint. The room and bathroom were tiny.

I like that they have free parking. The staff is very good. They speak English. The place was very nice and clean. The rooms were beautiful and the size of the room was very good.

That they didn't have the ice machine fixed. When I was reading about everything that was included in the room, one of them was the air conditioning and I couldn't use it because of some law there. I would love to have knowledge of this before so I go prepared. They didn't have a toilet seat.

close to airport

room is small

the street noise at night, no quiet moment.

The location is good, it takes only 3 mins by walk to the tram station which is easily to get in to the city. The room is pretty big and clean. There are free ice macchine and also the vending machines at the lobby. The parking is safe and free. The staff is friendly and helpful.

Missing a small refrigerator, coffee boiler inside the room.