I'd communicated with the host ahead of time to advise that I'd be throwing a children's party at this property. The hosts approved. I'd driven hours into town with 2 toddlers in the car, and when we finally arrived, we were locked out as the entry code assigned did NOT work. The hosts number just continued directly to vm. I called VRBO, they couldn't get him either. We waited 45 minutes outside the property, exhausted, my daughter had to use the bathroom and my son needed to be changed, I was deep into panic, calling and calling to no answer. FINALLY, the host responded, but in this moment or urgency still decided to message through the website vs. calling back on the phone to at least hold on the line to ensure that we were inside smoothly. Just terrible on-side of customer service. Afterward, the host emailed and specifically asked that I leave 5-stars without addressing the large hiccup, only saying if there was anything stopping me from leaving 5 stars, to inform so they could "try and make it right". Well, I sent an email highlighting multiple inconveniences, not only the unacceptable level of unavailability/no communication during the check-in process. I asked that a partial refund be considered, at least of the amount of the service fee since the VRBO staff had also agreed the level of service starting out was terribly subpar. I gave the host over a week to respond to my email, and he did not. For $600+ for two nights, please look elsewhere. Not worth it.