El alojamiento es cómodo, el internet wifi es muy bueno. Nunca tuve problemas de conexión. Ojo: esto no es un hotel, es un airbnb. No tiene las características de un hotel.

No me gustó la atención del personal encargado. Cuando hice la reserva, nunca me dieron las indicaciones de como llegar al lugar, esto lo menciono, porque no existe nada que identifique el nombre del alojamiento(un letrero o algo). Uno llega según el mapa, pero no se sabe si llegaste al lugar correcto porque no tiene nada que identifique que es CASA XAMAN. Solo un portón blanco con numero 18 y nada más!! Asimismo,la eficiencia de atención es muy lenta, le pedi un utensilio de cocina a la persona de recepción a las 8:00 am y me lo hizo llegar al medio día (ya no era necesario esa hora). Además, demoran mucho tiempo en responder los chats(demoran aprox 1 hora)

Habitación muy pequeña,en la ducha el agua se quedaba estancada y toda la casa olía mucho a humedad y cerrado

Nice position near the ado station and the bus for the beach

Construction just outside the window and the room gets flooded if the shower is used

Excellent location for local activities, food and stores. Walking distance to the bus station. Nice safe local neighborhood feel.

Air conditioner was good but placed blowing toward a closet instead of where the guests could benefit from it. Should have been above the bed.. Exposed wires in the shower and kept bumping into the oversized bedside lamps. Didn't like we could get charged for stains especially on white towels and sheets so never felt relaxed.

All the instalations are new. Good air cond. Good Hot shower, new bad sheets. The bad and the pillows are very confortable. The small kitchen has enought equipaments to cook and the main thing to me was the location, near by "ADO", the bus station that takes you anywhere. Cleaning was not spectacular, but the important thing for me are towels and sheets and they were all very clean.

it was a little complicated to find the room's keys, it was in a box with a password and the host gave us the wrong password, was late in the night and i was worried about staying in the road alone with a lot of suitcases. But lucky us the host picked up our call to solve that. It was just a host mistake and she maneged the problem. Just a small but bad detail is the shower curtain. It's a very light fabric and when a breeze enters the bathroom the curtain comes at you and you have to deviate it while you shower, it's a bit disgusting.

Room was big, bed was big, kitchen was nice.

There was a construction site behind the wall and it was loud.

The apartment complex is conveniently located near the ADO Bus terminal in downtown Cancun. Facilities are new and nicely kept. The host was accessible and very helpful. Checking in and out was very easy.

clean, reasonable facilities

noisy building works between 0700 and 2200 with lots of dust

Awesome privacy and value for what you pay. Very nice lady attending it and willing to help you when you need it!

Nothing major. No surprises

Newly renovated, super clean place, very pleased to find it. Close to the central bus station. We liked everything.