The staff was very kind and helpful

I prefer natural fibre linens

Absolutely beautiful hotel

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Valet manager Alana wrongly accused me of theft in an unprofessional and hostile manner, hours after checkout. 50 min wait between ordering at restaurant and food hitting table. Room missing many amenities and unpatched drywall repair.

My flight got delayed, arrived at the hotel late night and Jeena made sure to get me a bed even if the system cancelled the reservation considering a no show. 5* to overnight staff as well. Room is comfy, clean and have all recent devices so we can enjoy a good stay. Free wifi - amenities are from good quality Design is cool, new and rooms are made with durable material

Had a room at 3rd floor, the view isn’t good at all. Ice machine was a bit loud At 10am I could hear from my room a washing machine for a while

I didn’t get any assistance with my bags as a woman traveling alone that was very different. The toilet in my room didn’t flush completely. There was also a stain on my mattress cover m.

The restaurant downstairs and the roof top bar were exceptional. Some of the best food and drinks we’ve had since moving to detroit. Staff were very attentive. The room was very clean. Overall a fantastic stay.

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Wonderful staff, beautiful and very clean. Fantastic restaurant and lobby bar.

Nothing.

Location from airport and proximity to Canada.

Hotel management! I received a phone message at 3:43 pm and 3:58 pm informing me that even though my reservation was confirmed, via another app, it would be cancelled at 4pm. The reason given by Ms. Kelli is Check-In started at 3pm and by 3:30 I failed to appear for my confirmed reservation. Due to that my reservation would be cancelled within the hour. As I was traveling from another state and by airplane, I didn’t receive the message in time. When I received both messages, my reservation was cancelled and I was charged a different amount upon Check-In. Also, Ms. Kelli Nelson was dismissive, disrespectful, and argumentative during the exchange. She lack professionalism and compassion for someone traveling from out of town to the establishment. Overall, I was disappointed with the service, attitude, and interaction with staff during my stay. As part of a much larger group, (wedding) I wish I could recommend this hotel in the future to other family members or friends but I will decline to do so, and I will also make a more public post about my disappointment and dissatisfaction with this particular hotel chain.