There looked to be mold in the shower which was kind of gross - I wasn’t too pleased about that

The indoor pool was closed.That was the main reason for booking. When we arrived we were very keen to watch the live tennis match! TheTV DIDNT WORK. TOOK some time for TV to be fixed. Wanted to have a drink with ice. No ice cubes in the freezer. Staff brought up a glass of ice. Requested a reduction in price as the pool was closed, but was refused! Never going back and wouldn't recommend any one to stay. Shower pressure was terrible.

Nothing

Everything. Room was very dark not much light, shower door wouldn’t close water went all over the bathroom. Our room keys STOPPED WORKING and we couldn’t get in, and reception didn’t answer there phones till 3am. This happened for 2 rooms

Katastrophales Verhalten der Rezeption , hatten Zimmer mit Balkon gebucht, der Balkon ist nach der Festlegung des zutiefst unfreundlichen Mitarbeiters an der Rezeption ein sogenannter „Shared balkony“ , d.h. der Zugang für alle Zimmer im Obergeschoss wird als Balkon gewertet. Daraufhin haben wir ein abgewirtschaftetes Zimmer im Erdgeschoss mit total verdreckter Terrasse erhalten (Mobilar angeschlagen, Ungeziefer , schief hängender Spülkasten , verdreckter Toilettensitz). Ein zerknüllter Zettel mit Preisen der „Minibar“ lag auf dem Tisch, beim Auschecken wurden wir peinlichst gefragt , ob wir auch nichts genommen hätten! Der Indoorpool hatte komplett geschlossen (den Spinnweben nach zu urteilen schon sehr lange). Frühstücksmöglichkeit Fehlanzeige. Vielleicht gerade so ein 2 Sterne Hotel, wenn man den halben Preis verlangt! Kein Vergleich mit den vielen australischen Hotels und Motels, die in 4 Wochen aufgesucht haben!

My wife likes that there is a hair dryer in the bathroom.

There is no kettle to make coffee and there are no complimentary coffee or tea bags in the room. I suspect there are bed bugs as I had a swelling and itchiness at the back of my neck. There indoor heated pool should be open at all times and not having the staff to unlock and lock the pool area. Especially as we want to use the pool after dinner. We didn't get to try the heated pool. The car park lots were too narrow for large SUVs and 4WDs.

The location is good, sits in Bakery Hill which is a short walk to the major city centre of Ballarat. There are some eateries within a short walking distance . We were able to comfortably walk to Mars Stadium , it may be a little far for some. We had an issue with room and advised staff and found it was rectified by the time we got back.

The rooms appeared dated. The area for coffee making was very pokey. There is a toaster and microwave in room but no utensils to use with them . Does state you can go to the office and ask , but don’t find that adequate for spur of the moment snacking. We weren’t advised there was free wifi and it wasn’t until leaving we noticed a compendium in the room almost outa sight with the details in it. Didn’t try it thou as we were about to leave .

the service from both staff I talked to - arrived late - key was ready for me .

fold down bed was a little uncomfortable

A clean good room and bathroom with suitable toiletries Comfortable bed Warm Efficient and effective check in and departure

TV - hard to navigate and find channels for TV rather than radio Lighting not so good to work on bench area with laptop

Clean and tidy comfortable bed and close to the city

I could hear other guest coming up and down the stairs but I think that was just due to the room we were in

the spa pool

the beds the lighting and furniture no enough towels or toilet paper for the number of people

Noisy plumbing, dark room, old TV, hard uncomfortable bed

Easy location

Unfortunately, the bed wasn't as comfortable as we are used to.

It was lovely and quiet and clean.

Toilet would not flush

Manner, when I let them know

Large bathroom, comfy bed, clean

not much light

Good location.

The lights in the room are too dim.

location

unfortunately the heater did not work properly with minimal heat provided though the split system.

Didn’t eat breakfast

Thick mold on window sill, remote for air con remote absolutely filthy. Went to reception to request cleaning wipes, and the man at reception was passive and gave me two wipes even after showing him the photo of the remote.

comfortable