Just a lovely place in a lovely city

Absolutely gorgeous hotel! Very clean, comfortable and aesthetically appealing room. Staff were awesome, very friendly and accommodating. Can’t say enough about this hotel! Definitely the ONLY hotel I’ll stay on future visits to Liverpool.

Beautiful hotel, spa was amazing only annoying to have to pay £50 each to use. But it was a lovely spa great facilities. Room was quite small but bed and pillows fantastic we slept so well.

Celebrated our 31st wedding anniversary there. Arrived at the hotel taken to our room, the staff very helpful Had a beautiful 3 course meal in the restaurant, the building is outstanding. We will definitely be back

Beautiful hotel, set in the heart of Liverpool. Lovely room, with high ceilings. Bathroom a little on the compact side, not much space between toilet and basin. Staff were very friendly and efficient. Please note that there is an additional charge for the use of the pool. I did not see anything on initial page when booking, so was a little disappointed as I would have liked to have used the facilities.

Fab place to stay, staff are lovely.

Hotel boasts about having a pool and spa, it does but with a stupid price to use, it was only until i read the small print that its charged!

This hotel is absolutely stunning, the staff and so lovely, helpful and professional. The bar is amazing and could r recommend it enough!

Our stay was excellent and the staff absolutely great…. Very helpful and friendly, the room was very comfortable.

Beautiful stay, close to the train station and city center. Receptionist was lovely and concierge guy was friendly. The signs need to be better in the corridor, really hard to read. Room was gorgeous. Breakfast was ok, didn't appreciate the decaff tea in the morning and service was slow.

A mixed bag. Comfortable bed. Quiet. But the gym is basic, and only opens at 7am. Plus, breakfast: I ordered it for 6.30am, per the card in the room, only to be told (2 mins beforehand) that they couldn't supply a cooked one as their kitchen wasn't open. Instead, they delivered me a literal ton of cheese and some cold, unripe fruit.

The hotel is so beautiful and well located!! and the staff was very friendly and helpful!! The room was big and comfortable ❤️ Thank you so much for everything, we have a wonderful time staying in!!

Lovely hotel , great location, great staff

Staff wonderful, rooms beautiful

Beautiful but so many areas to improve. Stunning atrium bar/restaurant, but service was poor. Check-in problems, told about the 2 hour reservation for the spa where you have to phone at 8am the following day to book, at £30 a person. Two different rules about the pool and gym from two staff. Bar smelled of drains, orders were taken but didn't materialise, room had cheap nescafe sachets when i saw pods on the trolley on the same floor. No robes as other guests have mentioned, really poor room service menu, made by an inexperienced chef. For the price, I wouldn't recommend it, but it is a lovely location for drinks (just don't sit by the bar)

Beautiful hotel. Very tasteful decor. Bar area stunning. Bedroom lacked some facilities. Lighting poor in dressing area .

Loved this hotel! All of the staff were really friendly and helpful, and we were able to check in early as the room was ready when we arrived to drop our bags off at lunchtime. Couldn’t hear any outside traffic and I am a light sleeper, one of the best hotel sleeps I have ever had! Can’t fault this hotel and will happily stay again!

Lovely evening and spa day at the hotel. Fabulous breakfast, lovely spa experience and clean room. Hotel beautiful simply stunning.

A magnificent hotel staff were fantastic wouldn’t hesitate to stay there again

Hotel is beautiful we were really excited about staying in this hotel when we arrived at the hotel the bar area stood out for us it was so pretty probably one of the best hotel bars we have stayed in. Our room was clean and spacious as I think we must of been put in a disabled room as the bathroom was a wet room with a chair in it and was all very small as my husband head kept hitting his head on the shower head . We had a really uncomfortable sleep as for some reason we had two single beds pushed together to make it into a double which I thought was wrong we paid to sleep in a double bed not 2 single beds so every time we moved we sank in the middle which made are sleep was very uncomfortable for the price you pay to stay in a beautiful hotel you would also expect to sleep in comfort which unfortunately me and my husband never which there for really disappointed are stay at this hotel .

Fabulous property. Incredible features& architecture. Reception staff were incredibly friendly, welcoming & nothing was too much trouble. Fabulous stay

Impressive deco period hotel recently converted from grand old city council offices. The cocktail bar is beautiful as are all the public areas. Our was quiet, comfy bed, coffee equipment and perfect. The shower was powerful and easy to use. Friendly staff and central location for the main sights. Only areas for improvement could be a soft close mechanism for the bathroom door which bangs shut. Also, breakfast at £25pp is not worth it. Go 100 meters up the road to Dale Street Kitchen and Bar for a fabulous breakfast at half the price.

IMPORTANT : It is £30 to use the POOL ! Pool and Sauna/Steam Room etc. and Pool use costs £30 The Website does state this if you open a few Drop-Down menus. Unless you're looking for it -you won't open the text. It is very much the proverbial 'small print' I just booked using Tesco Vouchers saw the hotel, Bar & Pool/Sauna photos and assumed this would be free to Hotel Guests. NEVER ASSUME It's the first time I've come across this - so I will be wise next time. The Hotel is ABSOLUTELY FABULOUS in all other aspects however. I was just disappointed with this cost. £30 is daylight robbery.

sigma

Liked everything about it. Just wish the price to stay would stay low so we could afford to stay here every time we visit Liverpool

Lovely building and really well refurbished. The bar area is beautiful as are the rooms. The only thing that lets the hotel down is housekeeping issues - no towelling robes on room and had to chase twice for these. Too little milk, tea and coffee in the room. We will definitely be back but people seem to have been mentioning about the lack of towelling robes for a while now so hopefully someone at the hotel gets to grip with these issues.

Fantastic stay. Beautiful hotel.

A great property in the city centre convenient for all attractions

Excellent hotel with very grand features. Rooms are beautiful with big high ceilings. Staff are extremely helpful. Would definitely stay again

Lovely hotel in a great location. A little disappointing that use of the spa was an additional fee.

Beautiful hotel, amazing staff, pool and spa is a must the guys there are so professional. Food is brilliant, the hotel definitely has the wow factor

Liked everything