The room door is not soundproof and it is very noisy. I was awakened 3 times during my nap. I called the front desk to ask for a room change but waited for 2 hours but no response. I went to the counter downstairs to ask for a room change again but the front desk said they would check and no response at all. I felt like I was staying in a 2-star hotel!

Very grate stay

Very nice hotel, staff are very polite and professional.

My husband and I recently had the pleasure of staying at the Penang Marriott Hotel during our holiday, and we couldn't have been more impressed. From the moment we arrived, we were greeted with warmth and hospitality that set the tone for our entire stay. The hotel's pristine lobby exuded a delightful scent, and the receptionist welcomed us with a beaming smile, making our check-in process seamless. Our room boasted immaculate cleanliness and offered a breathtaking sea view, truly enhancing our experience. What truly stood out was the impeccable service provided by the staff. Our room attendant displayed remarkable attention to detail, ensuring that every aspect of our stay was tailored to our preferences. From the placement of water and cups to the thoughtful arrangement of bedroom slippers, every gesture was appreciated. Moreover, the entire staff consistently went above and beyond to cater to our needs, surpassing our expectations at every turn. Their dedication and commitment to excellence made our stay truly memorable. As first-time visitors to Penang, we couldn't have chosen a better hotel. The Penang Marriott Hotel exceeded all our expectations, and we wouldn't hesitate to return for future holidays. We'll be enthusiastically recommending it to our family and friends in Singapore. In conclusion, our experience at Penang Marriott hotel was nothing short of exceptional. Thank you to the entire team for making our holiday truly unforgettable.

The hotel room was very smelly since the hotel was just opened few months ago. We wanted to shorten our stay and requested it via Expedia. And then the hotel changed a better room so we stayed 2 nights as planed. But the vehicle that the hotel booked for us to the airport was terrible. Only one safe belt worked on the back seats. Loud local music and strong spray smell…….The driver kept making calls on the way to the airport in very high speed. So scared! Most likely it wasn’t a certificated vehicle but it charged us double more than a normal taxi. How could A 5-star hotel make this kind of arrangement?

I was charged Club room price but on the first day i could not access the 20th floor Club facilities. Only the next day was I guven access so I was overcharged cor facilities I could not enjoy

A terrific hotel to stay with a great pool and gym. We only stayed for one night but were very impressed with the friendliness of the staff, an amazing breakfast served with a variety of choices.