Nice enough… parking is very expensive +tax. Parking is somewhat difficult and far, now handicap or stroller friendly. Beware of private events on property. There was an enormous party on the lawn right outside our room, complete with dancing and a live DJ. It was LOUD. Like being inside a nightclub. Half the lagoon and rainbow tower rooms face the lawn, so I imagine it was very loud for them as well. It was impossible to put a young child to sleep. Management was unsympathetic. Housekeeping is every 4 days Amenities and services are divided between the “hotel side” and the “timeshare side.” For example, Lyft and Uber are not allowed to drop off and pickup at the timeshare side, meaning you have to walk to another building for a ride. Re: host. Everything was fine until the host messaged and asked for an additional $600 dollars. Host said this was for a room upgrade to an ocean view. *note* description says ocean view. There was an exchange of messages and I indicated I did not feel comfortable and had never been asked in vrbo and similar platforms to pay extra after the booking. When we got to the room, the ocean view was completely obstructed by trees with palm tree fronds growing into and on the balcony. I did not agree to pay extra, and glad I did not based on the trees and blocked view. The manner of asking for extra money after booking was very uncomfortable, and made me concerned for the booking. I’m glad it all worked out. Overall, good place for groups.

Cheng was great to work with. Very prompt with communication, and generous with a welcome gift, etc. The property was incredibly beautiful with everything you need readily available. We were so grateful to get our family of 6 together after 8 plus years - and at such a luxurious resort. Thanks, Cheng! We appreciate everything you did for our family!!