Newly-modern hotel in the center city. Amazed by the services and detailed of the decoration. Enjoyed my stay and will definitely come again.

Excellent. Loved my stay, well designed hotel, very quiet rooms, comfortable mattress, helpful service. Location is extremely convenient. Breakfast has decent options. Only thing that I did not like was the overpriced hot chocolate at the bar (evening). Tasted cheap, pls buy a good quality product if you are going to be charging 40SAR for a hot chocolate :)!

Narcissus, The Royal Hotel in Riyadh, presents an impressive investment in luxurious rooms with advanced technology, but the service and hospitality fall drastically short of five-star standards. The hotel suffers from poor management and an untrained staff that fails to deliver even basic levels of professionalism and guest care. Communication with guests is neglected, and in my experience, the guest relations team displayed rudeness and a lack of professionalism, with no proper communication follow-up! The check-in process was chaotic, handled by unresponsive and inexperienced front desk staff, leading to room access issues due to mismanagement. Despite When I requested to speak with a manager, I was left waiting more than 15 minutes without even showing up, highlighting a significant lack of attention and responsiveness from the management team. Furthermore, numerous small but critical details were overlooked, from the substandard quality of the food and beverage offerings to the unresponsive room service. The overall experience was far below what is expected of a five-star hotel. Regrettably, this was my last stay, and I cannot recommend Narcissus The Royal Hotel to others. The establishment requires substantial improvements in service quality, staff training, and management responsiveness to align with its luxurious image.

"My stay at this hotel has been truly unforgettable. From the moment I walked in, the front desk team greeted me with warmth and professionalism, making me feel right at home. The entire hotel is spotless, with every corner meticulously cleaned and maintained. The ambiance is both elegant and inviting, making it the perfect retreat whether you're here for business or leisure.The hotel's restaurant deserves special mention. The food is absolutely delicious, with a wide variety of dishes that cater to every taste. The presentation is impeccable, and the staff in the restaurant are attentive and friendly, ensuring a delightful dining experience. Whether you're enjoying breakfast, lunch, or dinner, the restaurant adds a gourmet touch to your stay.The attention to detail throughout the hotel is remarkable, from the beautifully designed rooms to the exceptional service provided by all the staff. I am incredibly proud to have chosen this hotel for my stay, and I can confidently say it exceeded all my expectations. I highly recommend this hotel to anyone seeking an extraordinary experience. It’s a place where every guest is treated like royalty, and I look forward to returning on my next visit.

"The hotel is very nice and very clean. The staff, including those at the restaurant and front desk, are very good. The people working at the front desk are especially nice, always friendly and helpful. They went out of their way to make sure all our needs were met and provided excellent recommendations for local attractions and dining. The rooms are comfortable, spacious, and well-maintained, with all the amenities you could need. The hotel's location is convenient for exploring the area, and the views from our room were stunning. Overall, a great experience and highly recommended!"