Very old hotel. Yes, it’s historic but it needs lots of updates. Not worth the price. The elevators were scary. Some numbers never changed do it was difficult to know what floor you were getting off on. Room service didn’t show up even when requested. We are supposed to get $30 off but at the time we checked out, the system was down so we will have to wait and see. They also charge an extra $50 per day for amnesties which will be taken off your credit card at a later date. It’s a little spooky as confirmed by other guests. The shower is in a bathtub. Definitely not what we had hoped for and our check in girl was like a computer. Not friendly at all.

Very old hotel. Yes, it’s historic but it needs lots of updates. Not worth the price. The elevators were scary. Some numbers never changed do it was difficult to know what floor you were getting off on. Room service didn’t show up even when requested. We are supposed to get $30 off but at the time we checked out, the system was down so we will have to wait and see. They also charge an extra $50 per day for amnesties which will be taken off your credit card at a later date. It’s a little spooky as confirmed by other guests. The shower is in a bathtub. Definitely not what we had hoped for and our check in girl was like a computer. Not friendly at all.

Hotel was over all nice, but the room was old, pillows were not comfortable at all, extremely flat. (Never been one to travel with my own pillow, but I would have needed 6 of these to make one good pillow 😂) sheets had a few holes in them. Paint flaking off the ceiling in multiple areas. Flooring/carpet was sticky. The water bottles that were left in the room were already opened .

Hotel was over all nice, but the room was old, pillows were not comfortable at all, extremely flat. (Never been one to travel with my own pillow, but I would have needed 6 of these to make one good pillow 😂) sheets had a few holes in them. Paint flaking off the ceiling in multiple areas. Flooring/carpet was sticky. The water bottles that were left in the room were already opened .

2 bathrooms was awesome! Air condition worked great the bar was fantastic.

2 bathrooms was awesome! Air condition worked great the bar was fantastic.

Cassie at the front desk was amazing - She made sure we got the right room and that our stay was superb.

Cassie at the front desk was amazing - She made sure we got the right room and that our stay was superb.

This is a beautiful hotel with a nice restaurant and bar. Staff are very friendly and helpful. My only complaint would be room preparedness. There was only one coffee cup and three towels for four people and when we called for additional towels we never received them. Not a deal breaker but just attention to detail. I would still recommend this place and would stay again.

This is a beautiful hotel with a nice restaurant and bar. Staff are very friendly and helpful. My only complaint would be room preparedness. There was only one coffee cup and three towels for four people and when we called for additional towels we never received them. Not a deal breaker but just attention to detail. I would still recommend this place and would stay again.

Lovely old hotel

Beautiful old hotel with lots of character and 1930's decor. Restaurant and bar were excellent with live music on Friday and maybe other nights. Good wifi. Wonderful location: we walked to restaurants, museums, RiverWalk, and more. Our 14th floor room would have been adequate except for (1) the appallingly noisy air conditioner which roared on noisily and rattled off noisily. Each of us were awakened at least a dozen times both nights leaving us exhausted on our return home. (2) No HOT water for 3 out of 4 showers, even after leaving it on for 10 minutes and reporting it to front desk after first bad experience. At best it was room temperature. (3) Door lock ran out of battery which needed to be replaced in order to get us back in. Good thing we weren't trying to get out to catch a flight. Replacement was done quickly and professionally by friendly servicemen. (4) Polite and sympathetic front desk said they would have provided us some compensation, but couldn't because we booked with a third party (hotels.com) instead of directly with the hotel. Friends on same floor had no problems. Perhaps our room was an anomaly.

Beautiful old hotel with lots of character and 1930's decor. Restaurant and bar were excellent with live music on Friday and maybe other nights. Good wifi. Wonderful location: we walked to restaurants, museums, RiverWalk, and more. Our 14th floor room would have been adequate except for (1) the appallingly noisy air conditioner which roared on noisily and rattled off noisily. Each of us were awakened at least a dozen times both nights leaving us exhausted on our return home. (2) No HOT water for 3 out of 4 showers, even after leaving it on for 10 minutes and reporting it to front desk after first bad experience. At best it was room temperature. (3) Door lock ran out of battery which needed to be replaced in order to get us back in. Good thing we weren't trying to get out to catch a flight. Replacement was done quickly and professionally by friendly servicemen. (4) Polite and sympathetic front desk said they would have provided us some compensation, but couldn't because we booked with a third party (hotels.com) instead of directly with the hotel. Friends on same floor had no problems. Perhaps our room was an anomaly.

Cigarette butts all over the sidewalks

Excellent location

Surprised by how the hotel has been allowed to deteriorate. The rooms/whole hotel REALLY need updating!

The property was very dated and drab. I switched rooms the only difference was the lighting. The rooms are very dusty, the carpet needs to clean the mirror had streaks, the body wash was empty. The room cleaners pay very little on how they clean the room. It was not what the Hilton brand is about. The rooms were a disappointment.

Beautiful building, great cincinnati reds hotel. I will return!

First I must say, the staff are some of the friendliest and helpful I've ever dealt with, especially the front desk. This is a really interesting property. The architecture is absolutely gorgeous, especially in the lower floors and conference area. It has a really cool history and it's just a beautiful place. The guest rooms, however, are a bit odd. They've definitely stuck to the historical footprint and so the rooms are all different shapes and sizes and the space isn't really used well. For example, my two queen bed room itself was enormous, although there was a lot of wasted space. There was a huge walk-in closet which was bigger than the bathroom, which is pretty tight. I stayed there because I had a conference in the hotel, and I'd probably stay again if need be because for me, none of this was a deal breaker.

Front desk staff at check in was not welcoming. No personalization at check in. Wrong room type was given vs what was booked. Night one, tried calling guest services and front desk for 20 minutes from in room phone and personal phone. No response. Had to go to front desk for the assistance. Waitress at in house restaurant was terrible. Told us multiple times we were in the way and asked to move because of potential wedding guests coming to the bar/restaurant. Those guests never came during the 1.25 hrs we were there. Would not stay in this location again due to the service or lack of service we received.

Front desk staff at check in was not welcoming. No personalization at check in. Wrong room type was given vs what was booked. Night one, tried calling guest services and front desk for 20 minutes from in room phone and personal phone. No response. Had to go to front desk for the assistance. Waitress at in house restaurant was terrible. Told us multiple times we were in the way and asked to move because of potential wedding guests coming to the bar/restaurant. Those guests never came during the 1.25 hrs we were there. Would not stay in this location again due to the service or lack of service we received.

Property in need of updating, painting, new flooring. Staff at check-in was efficient but rather blunt in their comments.

Great

Great

Very run down amd dated rooms

Very run down amd dated rooms

Very clean and the building is gorgeous. The room was very spacious and clean. Very noisy outside. Valet parking was full due to an event

Very clean and the building is gorgeous. The room was very spacious and clean. Very noisy outside. Valet parking was full due to an event

Amazing historical site! We really enjoyed the jazz band in the bar/restaurant area.

Amazing historical site! We really enjoyed the jazz band in the bar/restaurant area.

Got in late at night, if there were signs they were hard to find. Had to valet park at $48 a night, self was over $30. Front desk is on the second floor had to ask around to find it. It is a historic hotel, but they do not keep it up, just looks like a trashy hotel, room was tiny, bathroom industrial toilet looked like something from a road side rest stop. Sink clogged and took forever to drain. Nothing to good to say about this place.

Got in late at night, if there were signs they were hard to find. Had to valet park at $48 a night, self was over $30. Front desk is on the second floor had to ask around to find it. It is a historic hotel, but they do not keep it up, just looks like a trashy hotel, room was tiny, bathroom industrial toilet looked like something from a road side rest stop. Sink clogged and took forever to drain. Nothing to good to say about this place.