In general, the hotel is what you expect for a downtown hotel before a holiday. Crowded and too expensive, but that is how it goes. I was surprised at how unhelpful, and often unfriendly, the staff were. The concierge provided no useful information at all, other staff were often curt. One person did go a bit out of his way -- man named Singh who made checking in quick and at least acted like we weren't a nuisance.

My room smelled like damp cigarettes. The check in attendance were not warm. When I politely spoke to them about the concerns with me room, they were unkind and unhelpful.

My room smelled like damp cigarettes. The check in attendance were not warm. When I politely spoke to them about the concerns with me room, they were unkind and unhelpful.

We arrived to a staff strike which included loud drumming, chanting, foghorns etc. It would have been nice to have been told about this prior to arrival. In addition the room was not made up on out 2nd day which meant not clean towels, etc. The water glasses in the main restaurant were dirty on at least the couple tables we sat at and the restaurant was only open a couple hours for lunch, 12:-2:00 p.m. which was frustrating and not what you would expect given the rates charged both for accommodation and food. Not a Hilton best, I've stayed at this property a couple of years ago and it was much better, having said all that the staff who were working were wonderful,

The hotel was nice and clean but in our room the television was on the side wall and could not be moved so we both had sore necks in the morning and the beds had sheets that seemed to be almost like a rubber sheet. Made the bed hot and uncomfortable during the night. The valet was very helpful and top notch!

We arrived to a staff strike which included loud drumming, chanting, foghorns etc. It would have been nice to have been told about this prior to arrival. In addition the room was not made up on out 2nd day which meant not clean towels, etc. The water glasses in the main restaurant were dirty on at least the couple tables we sat at and the restaurant was only open a couple hours for lunch, 12:-2:00 p.m. which was frustrating and not what you would expect given the rates charged both for accommodation and food. Not a Hilton best, I've stayed at this property a couple of years ago and it was much better, having said all that the staff who were working were wonderful,

The hotel was nice and clean but in our room the television was on the side wall and could not be moved so we both had sore necks in the morning and the beds had sheets that seemed to be almost like a rubber sheet. Made the bed hot and uncomfortable during the night. The valet was very helpful and top notch!

Staff was friendly, check in/out was very easy. Great Location!!

Staff was friendly, check in/out was very easy. Great Location!!

The Park Plaza is noted as being one of the nicest, most historic hotels in all of Boston. The small room size is no surprise, as it is old and you can clearly see the room size when booking the hotel. However, I was not made aware during booking that a massive strike was happening at the hotel, consisting of loud drums and horns from 7 a.m. to 8 p.m. every single day, creating an environment that made it impossible for our baby to sleep or us to relax. Both the hotel staff and Hotels.com were unhelpful, and I have still not been offered any solutions or compensation for the significant disruption. The strikes led to no rest or relaxation, and resulted in practically no housekeeping or guest services. I love this city, but I will never stay in this hotel again. Stay far away.

The Park Plaza is noted as being one of the nicest, most historic hotels in all of Boston. The small room size is no surprise, as it is old and you can clearly see the room size when booking the hotel. However, I was not made aware during booking that a massive strike was happening at the hotel, consisting of loud drums and horns from 7 a.m. to 8 p.m. every single day, creating an environment that made it impossible for our baby to sleep or us to relax. Both the hotel staff and Hotels.com were unhelpful, and I have still not been offered any solutions or compensation for the significant disruption. The strikes led to no rest or relaxation, and resulted in practically no housekeeping or guest services. I love this city, but I will never stay in this hotel again. Stay far away.

Had horrible two nights at the property. Stayed for a night each with a gap of one day and both times the hotel staff was on strike so no room service, basic essentials like body wash, body cream bottles were missing from the bathroom. Rooms I got were tiny inspite of what i had booked on hotels.com. Lobby was always crowded, checkin took half hour. Breakfast area had no tables available, bar took 25 mins to serve a drink. Attitude of the reception was as if they didn’t care. I check out two days early and moved to another hotel.

Had horrible two nights at the property. Stayed for a night each with a gap of one day and both times the hotel staff was on strike so no room service, basic essentials like body wash, body cream bottles were missing from the bathroom. Rooms I got were tiny inspite of what i had booked on hotels.com. Lobby was always crowded, checkin took half hour. Breakfast area had no tables available, bar took 25 mins to serve a drink. Attitude of the reception was as if they didn’t care. I check out two days early and moved to another hotel.

Room smaler than pictures would indicate, needs renovation. Real tiny bathroom. Noise all the time inside the hotel , aggravated by a constant demonstration / piqueting at the front and back door. Elevators not enough to hotel size and not aligned with hotel claimed level. The great location does not compensate the havoc.

Room smaler than pictures would indicate, needs renovation. Real tiny bathroom. Noise all the time inside the hotel , aggravated by a constant demonstration / piqueting at the front and back door. Elevators not enough to hotel size and not aligned with hotel claimed level. The great location does not compensate the havoc.

Hotel has a beautiful and lively lobby area with big bar. Only downside of hotel is that, although renovated, the rooms still felt old. Room was overall clean and comfortable.

Hotel has a beautiful and lively lobby area with big bar. Only downside of hotel is that, although renovated, the rooms still felt old. Room was overall clean and comfortable.

Honestly i was super disappointed with our stay. i took my family to Boston since we lost our condo in Florida due to the hurricane and based on the photos this placed looked immaculate. Everything looked the same as the photos except for our room. For $1900, we were out in an extremely small room with wallpaper coming off the wall and walked in to the heat on and the room at 80 degrees. I called immediately and they had a maintenance technician sent up to our room to fix it. He was able to fix it but made an unnecessary comment about squirrels being in the air conditioners which really made us feel uncomfortable. My husband complained and we were upgraded to another room that was larger, but still had issues with no pillows in the room and again wallpaper coming off the walls. There were protestors outside for the three days we were there and could not sleep and our children were woken up to at 6 in the morning each day. We will not be staying here again.

Honestly i was super disappointed with our stay. i took my family to Boston since we lost our condo in Florida due to the hurricane and based on the photos this placed looked immaculate. Everything looked the same as the photos except for our room. For $1900, we were out in an extremely small room with wallpaper coming off the wall and walked in to the heat on and the room at 80 degrees. I called immediately and they had a maintenance technician sent up to our room to fix it. He was able to fix it but made an unnecessary comment about squirrels being in the air conditioners which really made us feel uncomfortable. My husband complained and we were upgraded to another room that was larger, but still had issues with no pillows in the room and again wallpaper coming off the walls. There were protestors outside for the three days we were there and could not sleep and our children were woken up to at 6 in the morning each day. We will not be staying here again.

Room was incredibly small, not worth 2k for the weekend.

Room was incredibly small, not worth 2k for the weekend.

Wonderful customer service! I miss plan the trip by one day and we arrived one day before our reservation. The lovely lady at the check encounter was very helpful and got us taken care of so we had a room for the night. She proceeded to try to make sure that we could stay in the same room for our two nights stay. I highly recommend this hotel

Wonderful customer service! I miss plan the trip by one day and we arrived one day before our reservation. The lovely lady at the check encounter was very helpful and got us taken care of so we had a room for the night. She proceeded to try to make sure that we could stay in the same room for our two nights stay. I highly recommend this hotel

We had amazing customer service due to an air on my part. We arrived one day for our reservation. The kind and generous woman at the check encounter was very helpful and assisted us with our issues of having a room.

No amenities other than soap, shampoo, conditioner.

No amenities other than soap, shampoo, conditioner.

Wicked small is really small! Smaller than European hotels that are known to be small.

Wicked small is really small! Smaller than European hotels that are known to be small.

This hotel was in a great location and we were excited for a family weekend away. The room was tiny. The walls were paper thin and despite signs up guests were so loud walking and talking in the hallway all hours of the night. Not great for people with small kids or dogs that easily startle and alert.

This hotel was in a great location and we were excited for a family weekend away. The room was tiny. The walls were paper thin and despite signs up guests were so loud walking and talking in the hallway all hours of the night. Not great for people with small kids or dogs that easily startle and alert.

Clean hotel, great location. Only complaint was that the room was very small. There wasn't a proper desk/table.

Clean hotel, great location. Only complaint was that the room was very small. There wasn't a proper desk/table.