Customer service was AMAZING!!! The best I have received in a long time. I usually take my bags to the room but the bell hops were all amazing making sure I had assistance getting bags to my room. Front desk, Rose was a sweetheart made sure I had extra towel and wash clothes brought to my room and she was just overall pleasant to speak with! Amazing job Hyatt….if I’m ever in Baltimore I know where I’m staying

Great

Great

Better than expected. Great staff, great view and great location! We will definitely be staying there again.

Better than expected. Great staff, great view and great location! We will definitely be staying there again.

It was amazing i loved it

It was amazing i loved it

Posh living in the king bed, harbor view, 9th floor sun rise morning.

Posh living in the king bed, harbor view, 9th floor sun rise morning.

Staff was friendly. Was able to check in early and room was upgraded to a view! Parking on site. Would definitely stay again.

Staff was friendly. Was able to check in early and room was upgraded to a view! Parking on site. Would definitely stay again.

This hotel was located in a great area, it was clean and the staff was very nice. Especially the gentleman at the front desk. There is a restaurant on property. Parking was pricey.

This hotel was located in a great area, it was clean and the staff was very nice. Especially the gentleman at the front desk. There is a restaurant on property. Parking was pricey.

Great stay!!

Great stay!!

Zero soundproof. I felt was neighbor was going to the bathroom next to my bed.

Zero soundproof. I felt was neighbor was going to the bathroom next to my bed.

Just a brief stop after visiting Amish Country. Was concerned about staying in Baltimore which does not have a safe reputation (as do other large cities). Loved walking along the Inner Harbor and felt safe.

Just a brief stop after visiting Amish Country. Was concerned about staying in Baltimore which does not have a safe reputation (as do other large cities). Loved walking along the Inner Harbor and felt safe.

desk chair and 'sofa' seating was not comfortable; light bulb was burned out on arrival on one of the bedside tables--exchanged it with a desk light bulb.

desk chair and 'sofa' seating was not comfortable; light bulb was burned out on arrival on one of the bedside tables--exchanged it with a desk light bulb.

I rhought the hotel was great and in a good location. The 3rd floor garage connects to the inner harbor which was convient. It was a short walk to Camden Yards. Hotel staff was friendly. The beds were fabulous!

I rhought the hotel was great and in a good location. The 3rd floor garage connects to the inner harbor which was convient. It was a short walk to Camden Yards. Hotel staff was friendly. The beds were fabulous!

Check in time was 4:00. We arrived at 3:30, were, “put in the cue,” and told we’d receive a text message when our room was ready. We checked back in person at 4:45 and were told our room was still not ready. We said that wasn’t acceptable, as we were watching lots of folks receive room keys, including our friends, who had arrived with us and were given keys at 3:30 (they were also offered a late check out). The receptionist left to talk to someone for about 10 minutes, then gave us a room. It seemed like it had been quickly cleaned: there was dental floss on the floor and the bottom sheet was not tucked in. Still we were happy to have a relatively spacious and comfortable place with a nice view of the harbor to rest in for a bit before walking to the baseball game. The bed and pillows were extremely comfortable.

Check in time was 4:00. We arrived at 3:30, were, “put in the cue,” and told we’d receive a text message when our room was ready. We checked back in person at 4:45 and were told our room was still not ready. We said that wasn’t acceptable, as we were watching lots of folks receive room keys, including our friends, who had arrived with us and were given keys at 3:30 (they were also offered a late check out). The receptionist left to talk to someone for about 10 minutes, then gave us a room. It seemed like it had been quickly cleaned: there was dental floss on the floor and the bottom sheet was not tucked in. Still we were happy to have a relatively spacious and comfortable place with a nice view of the harbor to rest in for a bit before walking to the baseball game. The bed and pillows were extremely comfortable.

Our room was amazing! The staff was so friendly and the breakfast was delicious. The staff goes out of the way to make sure your stay is exceptional.

Great stay, had some issues checking in where key cards didn’t work, and when we got them working our room was already occupied. Toilet was weird, it was an industrial/commercial toilet.

Great stay, had some issues checking in where key cards didn’t work, and when we got them working our room was already occupied. Toilet was weird, it was an industrial/commercial toilet.

After dropping my daughter at university in Washington DC, my son and I made an overnight stop in Baltimore to catch an Orioles game at Camden Yard. That part of the trip was quite enjoyable. When we checked in the folks at the front desk were quite good. One person seemed to be a veteran and the other possibly new as she needed a good deal of assistance from the seasoned worker. Despite answering questions frequently from her coworker she was quite fast in checking us in and getting us to our rooms quickly. The room had a musty Odor and everything inside was quite aged. Bathroom was small and there was no tissue. I called and politely asked for some and no one came. I called back 2’hours later and then someone brought toilet paper to door. I apologized and said I needed tissue as my son and I both seemed to have allergies and possibly a cold. I was told I should have asked to Kleenex and said to myself that’s a brand not a description but whatever, he brought back some Kleenex on next trip. Unfortunately on walk to Camden yard, I clumsily fell and tripped over curb and scratched up arm, knee, and rib,slight meniscussprain.brushed off, we continued our short walk to the ballpark. When I arrived I was bleeding from arm, and the great people First Aid, cleaned it up for me. I got back to hotel and realized my knee had been hurt badly needed a few first aid items or even scotch tape to hold bandage. Was told there was none and her only interest was prepping decks for morningsad!

After dropping my daughter at university in Washington DC, my son and I made an overnight stop in Baltimore to catch an Orioles game at Camden Yard. That part of the trip was quite enjoyable. When we checked in the folks at the front desk were quite good. One person seemed to be a veteran and the other possibly new as she needed a good deal of assistance from the seasoned worker. Despite answering questions frequently from her coworker she was quite fast in checking us in and getting us to our rooms quickly. The room had a musty Odor and everything inside was quite aged. Bathroom was small and there was no tissue. I called and politely asked for some and no one came. I called back 2’hours later and then someone brought toilet paper to door. I apologized and said I needed tissue as my son and I both seemed to have allergies and possibly a cold. I was told I should have asked to Kleenex and said to myself that’s a brand not a description but whatever, he brought back some Kleenex on next trip. Unfortunately on walk to Camden yard, I clumsily fell and tripped over curb and scratched up arm, knee, and rib,slight meniscussprain.brushed off, we continued our short walk to the ballpark. When I arrived I was bleeding from arm, and the great people First Aid, cleaned it up for me. I got back to hotel and realized my knee had been hurt badly needed a few first aid items or even scotch tape to hold bandage. Was told there was none and her only interest was prepping decks for morningsad!

After a rocky check in process, this property was great for our short trip to Baltimore for an event at Camden Yards. Our room wasn’t ready when we got there, and the pleasant staff members had no idea when we might expect to check in. They said we would receive a text when the room was ready. After an hour without a text, we decided to follow up in person. It took a little while longer, but I’m not sure when we would have gotten into a room if we hadn’t persisted. The hotel was very convenient to Camden Yards. The room was quiet and comfortable, and had a nice Harbor View. The staff members we interacted with at the front desk were pleasant, but it would be helpful if they could give guests a better idea of when their rooms might be ready.

After a rocky check in process, this property was great for our short trip to Baltimore for an event at Camden Yards. Our room wasn’t ready when we got there, and the pleasant staff members had no idea when we might expect to check in. They said we would receive a text when the room was ready. After an hour without a text, we decided to follow up in person. It took a little while longer, but I’m not sure when we would have gotten into a room if we hadn’t persisted. The hotel was very convenient to Camden Yards. The room was quiet and comfortable, and had a nice Harbor View. The staff members we interacted with at the front desk were pleasant, but it would be helpful if they could give guests a better idea of when their rooms might be ready.