I want to personally thank the staff and administrators of this establishment. During the Helene hurricane I was working and unsure of what time I would check in or need to check out tje next day. It waa definitely outside the normal hours of 4pm and 10am. They worked with me and my company to accommodate so I could rest well and not have to leave by 10am. Thank you so much for this. Kevin

The hotel is nice and well secured, but the surrounding area is not as nice. The new employee at the front desk (Chris) was very very polite, professional, friendly and helpful. He definitely helped to make my check in and stay very seamless and should be commended for his GREAT attitude and professionalism. He would ask his coworker a question and she would say she didn't know - he actually would go get the info and come back. He went over and beyond to help my check in go smoothly. When my key didn't work on my first try, he even offered to help me take my luggage to my room - 5 star ++++++++ service all around!!!!!

The hotel is nice and well secured, but the surrounding area is not as nice. The new employee at the front desk (Chris) was very very polite, professional, friendly and helpful. He definitely helped to make my check in and stay very seamless and should be commended for his GREAT attitude and professionalism. He would ask his coworker a question and she would say she didn't know - he actually would go get the info and come back. He went over and beyond to help my check in go smoothly. When my key didn't work on my first try, he even offered to help me take my luggage to my room - 5 star ++++++++ service all around!!!!!

They need to clean the rooms better we never had enough towels we could hear the other guest Will never stay there again

beyond excellent

The fact that you have to pay for EVERY single thing is crazy. The fact you have to pay to park every single day is ridiculous. Your paying all this money and can't even get a complimentary breakfast is CRAZY. Definitely my first and last stay at any Sonesta.

beyond excellent

The fact that you have to pay for EVERY single thing is crazy. The fact you have to pay to park every single day is ridiculous. Your paying all this money and can't even get a complimentary breakfast is CRAZY. Definitely my first and last stay at any Sonesta.

Everything was just fine ……

Everything was just fine ……

Hotel needs to be renovated. Mold everywhere, water damage etc

Hotel needs to be renovated. Mold everywhere, water damage etc

I enjoyed my overnight visit and the friendly front desk staff. I think his name was Rashad. He was more than pleasant. Please keep his gorgeous self on payroll permanently 😂

The biggest issue I had with this hotel is that the phone did not work in either of the two rooms we booked for the night. There was severe static on the line of one, which also went unanswered for several minutes. The other,had the same issue and you had to physically hold the cord in place to keep it connected to the handset. Another issue was with the towel rod and bracket which disconnected from the wall when it was bumped. The hotel is a bit outdated and in need of refurbishing. The best I can say is the beds were comfortable with nice pillows and bedding, and they offer a shuttle to/from the airport. With regard to the shuttle, it would be nice if they also picked up from the international terminal. Most international flights are long so the last thing you want to do is wait in line for a shuttle to another part of the airport in order to pick up another shuttle to the hotel. If I needed to stay at ATL again, I'd look at other properties.

I enjoyed my overnight visit and the friendly front desk staff. I think his name was Rashad. He was more than pleasant. Please keep his gorgeous self on payroll permanently 😂

The biggest issue I had with this hotel is that the phone did not work in either of the two rooms we booked for the night. There was severe static on the line of one, which also went unanswered for several minutes. The other,had the same issue and you had to physically hold the cord in place to keep it connected to the handset. Another issue was with the towel rod and bracket which disconnected from the wall when it was bumped. The hotel is a bit outdated and in need of refurbishing. The best I can say is the beds were comfortable with nice pillows and bedding, and they offer a shuttle to/from the airport. With regard to the shuttle, it would be nice if they also picked up from the international terminal. Most international flights are long so the last thing you want to do is wait in line for a shuttle to another part of the airport in order to pick up another shuttle to the hotel. If I needed to stay at ATL again, I'd look at other properties.

It was really a pain to make a reservation, to change the reservation, and confirm the changes. The staff was nice, but DON'T make a reservation through a 3rd party, like Expedia. Also, a pain that they will not take cash of any kind, even for candy bar. I won't be staying here any more.

It was really a pain to make a reservation, to change the reservation, and confirm the changes. The staff was nice, but DON'T make a reservation through a 3rd party, like Expedia. Also, a pain that they will not take cash of any kind, even for candy bar. I won't be staying here any more.

great place to stay

They didn't accept the Orbitz reservations, but they told me I could sleep in the lobby.

While I do think there are some updates needed to the hotel room overall, the hotel was clean. I would also like to recognize the excellent service provided by Elle upon check-in and out. Due to flight cancellations, most incurred a long day, but Elle was very pleasant and welcoming even for those like me who were only at the hotel for about 4-5 hours. Thank you so much again for your pleasant upbeat attitude despite the long line of people.

They didn't accept the Orbitz reservations, but they told me I could sleep in the lobby.

While I do think there are some updates needed to the hotel room overall, the hotel was clean. I would also like to recognize the excellent service provided by Elle upon check-in and out. Due to flight cancellations, most incurred a long day, but Elle was very pleasant and welcoming even for those like me who were only at the hotel for about 4-5 hours. Thank you so much again for your pleasant upbeat attitude despite the long line of people.

amazing stay and great staff service as well

amazing stay and great staff service as well

Wonderful property-kind and considerate

Wonderful property-kind and considerate

Excellent customer service

Excellent customer service

Great hotel

Our cancelled Delta flight sent us here. Long line with many other stranded fliers, but hotel staff moved us through as quickly and patiently as possible. Only there for a few hours of sleep but seemed clean and nice with the exception of the shower/tub which could have been cleaner.

Our cancelled Delta flight sent us here. Long line with many other stranded fliers, but hotel staff moved us through as quickly and patiently as possible. Only there for a few hours of sleep but seemed clean and nice with the exception of the shower/tub which could have been cleaner.