Great customer service....

This place should be condemned. Paint peeling, rust and mold in the bathroom and pool area. Lots of weed being smoked by other people. Keys don’t work. Walls are paper thin

This place should be condemned. Paint peeling, rust and mold in the bathroom and pool area. Lots of weed being smoked by other people. Keys don’t work. Walls are paper thin

I chose the Country Inn and Suites because the pictures on line were lovely. I particularly wanted the pool with the hot tub and open fire in the pool area. When I checked in they told me the hot tub was not usable and the fire doesn’t work till December! We all were very disappointed, but more me as I made the reservation based on what I was told on the website. The rooms were not well appointed. The bathroom sink didn’t drain and that was gross. There were shoe prints on the bathroom floor. No fan in the bathroom. The bath tub was gross looking. Splatters on the wall. We couldn’t buy water at the front desk, so my brother bought ice cream and put it in the freezer in the room and it melted. The ice machine was taped together and didn’t work, we had to go on a long hunt for ice. There was so much noise in the hallway late at night and early in the morning. Most of the tv channels were unavailable. The breakfast was nice. We enjoyed that. We took this get away with my husband and my brother and his wife. We perhaps could have forgiven the room if we had been able to enjoy the pool area thatlooked so inviting online. That was the whole reason we chose this hotel…we wanted the hot tub and fire! The weekend was a terrible disappointment because what was promised was not available.

I chose the Country Inn and Suites because the pictures on line were lovely. I particularly wanted the pool with the hot tub and open fire in the pool area. When I checked in they told me the hot tub was not usable and the fire doesn’t work till December! We all were very disappointed, but more me as I made the reservation based on what I was told on the website. The rooms were not well appointed. The bathroom sink didn’t drain and that was gross. There were shoe prints on the bathroom floor. No fan in the bathroom. The bath tub was gross looking. Splatters on the wall. We couldn’t buy water at the front desk, so my brother bought ice cream and put it in the freezer in the room and it melted. The ice machine was taped together and didn’t work, we had to go on a long hunt for ice. There was so much noise in the hallway late at night and early in the morning. Most of the tv channels were unavailable. The breakfast was nice. We enjoyed that. We took this get away with my husband and my brother and his wife. We perhaps could have forgiven the room if we had been able to enjoy the pool area thatlooked so inviting online. That was the whole reason we chose this hotel…we wanted the hot tub and fire! The weekend was a terrible disappointment because what was promised was not available.

Pile of trash and construction trash in courtyard. Bloody mucus mess on swim entrance door. Balcony dirty and covered in bugs. Kids running all over pool and check in area no adults in site.

Pile of trash and construction trash in courtyard. Bloody mucus mess on swim entrance door. Balcony dirty and covered in bugs. Kids running all over pool and check in area no adults in site.

Hotel smells musty, our room smelled like cigarettes even though they have a “strict” no smoking policy. They said they couldn’t refund us so they offered to change our room but the new room also smelled. Wouldn’t stay here again

Hotel smells musty, our room smelled like cigarettes even though they have a “strict” no smoking policy. They said they couldn’t refund us so they offered to change our room but the new room also smelled. Wouldn’t stay here again

Outside doors(closer to rooms) , did not work with the keys. All weekend! Always had to park and carry stuff thru the lobby. NOT easy or Convenient.

Outside doors(closer to rooms) , did not work with the keys. All weekend! Always had to park and carry stuff thru the lobby. NOT easy or Convenient.

NOTso good. The clerk was not giving good service.

NOTso good. The clerk was not giving good service.

Price was great clean rooms pleasant staff and the pool and hot tub were open and operational which is rare these days. I would definitely stay here again

TAKE YOUR MONEY SOMEWHERE ELSE! DO NOT STAY HERE! THEY WILL CHEAT YOU! Did not have room ready (wasn't oversold, just not cleaned per clerk). Stuck with a 1 king bed for 4 people til next morning with promise of discount and 2 queen beds which is what we reserved. When we finally got room, water dripped from tub, deadbolt was broken, walls were peeling, and smelled like urine. Hallways had no ac, bathroom by pools were trashed, breakfast offerings were not replenished quickly so not much to choose from depending on time we went down. At checkout, did NOT get discount. Apparently only manager EVELYN could do that. Mind you, we had called her a couple times and left VMs and left messages with the front desk for her to call us during the stay. Dead silence from her. Had no choice but to check out and pay full price cuz the poor clerk couldn't do anything with no MOD. Was told EVELYN would adjust the bill with the discount after the stay. Emailed her about it and all the issues multiple times, but met with silence. Still no discount to this day (1.5 months later). Important to know that when we spoke with other guests at breakfast, a couple people mentioned they'd been charged for extra nights or the wrong price but were told EVELYN would adjust after the stay too. EVELYN, you are not doing a good job! We have stayed here 4-5 times in the last few years and this is the worst it has been. Your customer service skills are lackluster. Run away people! Don't stay here!

TAKE YOUR MONEY SOMEWHERE ELSE! DO NOT STAY HERE! THEY WILL CHEAT YOU! Did not have room ready (wasn't oversold, just not cleaned per clerk). Stuck with a 1 king bed for 4 people til next morning with promise of discount and 2 queen beds which is what we reserved. When we finally got room, water dripped from tub, deadbolt was broken, walls were peeling, and smelled like urine. Hallways had no ac, bathroom by pools were trashed, breakfast offerings were not replenished quickly so not much to choose from depending on time we went down. At checkout, did NOT get discount. Apparently only manager EVELYN could do that. Mind you, we had called her a couple times and left VMs and left messages with the front desk for her to call us during the stay. Dead silence from her. Had no choice but to check out and pay full price cuz the poor clerk couldn't do anything with no MOD. Was told EVELYN would adjust the bill with the discount after the stay. Emailed her about it and all the issues multiple times, but met with silence. Still no discount to this day (1.5 months later). Important to know that when we spoke with other guests at breakfast, a couple people mentioned they'd been charged for extra nights or the wrong price but were told EVELYN would adjust after the stay too. EVELYN, you are not doing a good job! We have stayed here 4-5 times in the last few years and this is the worst it has been. Your customer service skills are lackluster. Run away people! Don't stay here!

Nice place, but not enough parking spots

Great size pool and room. Excellent breakfast and service. Hotel conditions are not as expected, a little rundown and not well kept

It was great. I enjoy how spacious the rooms are. I enjoy the cleanliness of the room and bathrooms as well.

Property was not well maintained. The door to my room did not shut with out some persuasion. Things were at least fairly clean. But the pool area was closed for unknown reasons during my stay. Staff was fine. But likely won't stay here again

No soap in room. Needs updating

No soap in room. Needs updating

It was great. I enjoy how spacious the rooms are. I enjoy the cleanliness of the room and bathrooms as well.

Check in took a long time. Multiple people at the desk but only one person doing check in. Our key cards kept failing and had to be replace multiple times. The floors were dirty. Need to be cleaned. The shower water was not very warm. The room had a musty smell. Walls were thin could hear just about every room around us. Road construction makes it difficult to get around. This hotel needs a lot of work, and I don't recommend staying here. Save yourself disappointment and do not book this hotel.

Nice amenities pool, hot tub, free breakfast parking,area for the kids to run around and play

We were woken up at midnight by someone trying to use a keycard at our door, unannounced. The person opened the door with their keycard, and it turned out to be a member of the staff who claimed there was an emergency with all the keycards and that they needed to hand out new ones. The situation was very peculiar, and the staff member's demeanor was quite off-putting. This could have been a simple mistake, but it made us very uneasy, especially since none of the doors were locked, and one was even missing the electric strike completely. Typically, country inns are very nice places to stay, but this experience left me feeling uneasy, and I will not be returning.

Talk about interesting...... For starters the Lady gave us a room that someone was already in, pool was closed due to the pool door lock being broken but the hot tub was still in order, the tv in our room didn't have a power cord and took them a day to get one for us, the outside door locks don't work they upgraded the room keys but not the entry doors so just anyone can walk in, take as you will but had cops doing around the clock patrol around the building. Ended up getting locked out of our room once we got back to our room by the entire 2nd floor door locks quit working. Plus side is the rooms have balconies on them, decently cleaned, and close to the highway. Won't be staying here again though. Morning staff was much nicer and apologetic than night staff, however the two guys working when the door locks quit worked quick to make sure we could get into our room.

Phone didn’t work service not the best toilet seat cover wiggles

Talk about interesting...... For starters the Lady gave us a room that someone was already in, pool was closed due to the pool door lock being broken but the hot tub was still in order, the tv in our room didn't have a power cord and took them a day to get one for us, the outside door locks don't work they upgraded the room keys but not the entry doors so just anyone can walk in, take as you will but had cops doing around the clock patrol around the building. Ended up getting locked out of our room once we got back to our room by the entire 2nd floor door locks quit working. Plus side is the rooms have balconies on them, decently cleaned, and close to the highway. Won't be staying here again though. Morning staff was much nicer and apologetic than night staff, however the two guys working when the door locks quit worked quick to make sure we could get into our room.

Locked out of our room multiple times, our door wouldn't close all the way, noisey after 12am, pot smell all the time

Locked out of our room multiple times, our door wouldn't close all the way, noisey after 12am, pot smell all the time

We got a King Suite. All 3 doors on the side of the building we were on DID NOT respond to our key card and our room was the last door on the whole floor. 1) At about 10pm, someone SUCCESSFULLY OPENED OUR DOOR with another key. We had the security latch on so they couldn't get in but they unlocked our door. We were frightened enough to not find out what was going on. But we did peek out and there was someone unlocking doors down the hallway and doors beeped for a a bit the next hour. 2) The next morning, our keys DID NOT WORK!!!!! When It was brought to attention of staff, the kid at the desk said "Sorry, but you gotta email the general manager." That was it. Others in front of us were dealing with same situation but were far more patient than I. Apparently, the hotel "reset" its system and most of the keys given didnt work. This was Labor Day weekend. The hotel was FULL!!!! Talk about ridiculous!! I did email person but no response yet.