Benjamin at the Splash Bar was very engaging and professional. We enjoyed our stay and our Two beautiful Tropical drinks compliments of Sheraton for our Anniversary.

Benjamin at the Splash Bar was very engaging and professional. We enjoyed our stay and our Two beautiful Tropical drinks compliments of Sheraton for our Anniversary.

The location is nice. If your getting a tower, male sure its above thr 10th floor or you will get q really limited view the beach past th3 pool.

The location is nice. If your getting a tower, male sure its above thr 10th floor or you will get q really limited view the beach past th3 pool.

College football team (Boise State University) played Hawaiian Rainbows football team during our visit. My husband, Rocky, Alumni of BSU, 1965-1970. We joined many Hawaiians that are Alumni of BSU. We sadly lost our sister and returning for her Life Celebration in November. We truly enjoyed our stay at The PK! Breakfast was such a pleasant addition and the staff was terrific! Our room staff was so professional and friendly, these reasons bring your customers back, like us! We are very happy to be returning to the PK! Mahalo and Meke Aloha!

College football team (Boise State University) played Hawaiian Rainbows football team during our visit. My husband, Rocky, Alumni of BSU, 1965-1970. We joined many Hawaiians that are Alumni of BSU. We sadly lost our sister and returning for her Life Celebration in November. We truly enjoyed our stay at The PK! Breakfast was such a pleasant addition and the staff was terrific! Our room staff was so professional and friendly, these reasons bring your customers back, like us! We are very happy to be returning to the PK! Mahalo and Meke Aloha!

The room was fantastic, great bed, great view. The elevators were under repair so always lined up, and the kitchen absolutely sucks. But the beds are great!

The room was fantastic, great bed, great view. The elevators were under repair so always lined up, and the kitchen absolutely sucks. But the beds are great!

After 45 years of patronizing this lovely hotel, we won't return. Service is so poor, as though contempt for guests. Reservations is the worst! The phone rings and rings - and they NEVER answer. They offer discounts that guests have no access to - this is illegal in many states. A huge money grab that DOES NOT CARE

After 45 years of patronizing this lovely hotel, we won't return. Service is so poor, as though contempt for guests. Reservations is the worst! The phone rings and rings - and they NEVER answer. They offer discounts that guests have no access to - this is illegal in many states. A huge money grab that DOES NOT CARE

It is an old hotel, but all the facilities were clean and pleasant. The hotel swimming pool facilities were good, and Waikiki Beach was also visible from the accommodation. The best thing was the accessibility. It was convenient to walk to Waikiki Beach, close to the shopping center, and take a shuttle to cultural facilities nearby.

It is an old hotel, but all the facilities were clean and pleasant. The hotel swimming pool facilities were good, and Waikiki Beach was also visible from the accommodation. The best thing was the accessibility. It was convenient to walk to Waikiki Beach, close to the shopping center, and take a shuttle to cultural facilities nearby.

While the hotel was amazing, there are so many price gouges that we did not expect. We had to pay resort fees, parking fees, several different types of taxes and service fees, even over $300 for an extra person in the room. It was a lot of hidden fees that we did not expect. The elevator system was not efficient, often passing our floor and having to wait for the one elevator to finally stop on our floor, and then stopping all the way down to piick up everyone on the way. Sometimes it would take 20 minute just to get downstairs from the 27th floor! Nonetheless, the hotel is convenient to everything. we liked that everything was nearby and the rooms were comfortable.

While the hotel was amazing, there are so many price gouges that we did not expect. We had to pay resort fees, parking fees, several different types of taxes and service fees, even over $300 for an extra person in the room. It was a lot of hidden fees that we did not expect. The elevator system was not efficient, often passing our floor and having to wait for the one elevator to finally stop on our floor, and then stopping all the way down to piick up everyone on the way. Sometimes it would take 20 minute just to get downstairs from the 27th floor! Nonetheless, the hotel is convenient to everything. we liked that everything was nearby and the rooms were comfortable.

Great location and great staff - certainly recommend

Great location and great staff - certainly recommend

Overall the hotel room itself felt like it could use an update to me. They have multiple towers and at least one of them was updated recently, but we were in an older one. The bathroom felt small and really dated. The room itself was fine although the bed was rather uncomfortable for a hotel at this price point.

Overall the hotel room itself felt like it could use an update to me. They have multiple towers and at least one of them was updated recently, but we were in an older one. The bathroom felt small and really dated. The room itself was fine although the bed was rather uncomfortable for a hotel at this price point.

Too little elevatirs for the tower rooms. Had to wait with trafic jam in a hotel is not nice.

Although I booked a king, I was offered two doubles. Upon consideration, they found the king I was promised. The stay was flawless, the resort credit very useful, and the staff was exceedingly polite. Except for being charged an extra night after I checked out, the stay was recommendable. I would certainly book there again!

Although I booked a king, I was offered two doubles. Upon consideration, they found the king I was promised. The stay was flawless, the resort credit very useful, and the staff was exceedingly polite. Except for being charged an extra night after I checked out, the stay was recommendable. I would certainly book there again!

I would not stay here again. Too many issues with this place and parking is outrageous! Even if you pay you may not be able to park. Only one working elevator, spent hours of my vacation waiting in line to get an elevator to my floor, the pool closes at 7 pm. Took me an hour to get get checked into my room and I didn’t get the promised view. Also I was charged for resort fee for which I was unable to participate in the amenities they offer for that fee it’s quite expensive. The staff was not very professional and somewhat rude.Just to name a few!

everything what great. super friendly staff.

I would not stay here again. Too many issues with this place and parking is outrageous! Even if you pay you may not be able to park. Only one working elevator, spent hours of my vacation waiting in line to get an elevator to my floor, the pool closes at 7 pm. Took me an hour to get get checked into my room and I didn’t get the promised view. Also I was charged for resort fee for which I was unable to participate in the amenities they offer for that fee it’s quite expensive. The staff was not very professional and somewhat rude.Just to name a few!

The hotel workers went on strike halfway through our trip. No restaurants, bars or hotel amenities open or available. On top of that they were banging drums and yelling on bullhorns all day and night, stop sleeping was not possible.

Unfortunately we came on the wrong time with the strike starting when we arrived and finished when we left. Thanks Sheraton for improvising and proving amenities in the lobby. The bathroom can surely use an upgrade looks rundown and when we arrived water took awhile to drain but luckily maintenance fixed it before he went on strike. Overall if you want an affordable and close to mall hotel this is the place. Reasonable prices

The hotel workers went on strike halfway through our trip. No restaurants, bars or hotel amenities open or available. On top of that they were banging drums and yelling on bullhorns all day and night, stop sleeping was not possible.

Even though there was a strike going on the staff were still cordial and efficient in completing their tasks. The property was conveniently locked just down the street from the beach, shopping and food.

Problems with parking .Not easy to find parking at this property.

Location

We really enjoyed our stay at the Sheraton Princess Kaiulani. Before our arrival a couple days, I received an email from Samantha (customer service department) providing me with pre-check-in info and also asking me if we will need anything during our stay. Just an email like that made me already feel welcome even before setting foot on the property. The room was clean.not super-size but it was clean and comfy. (Received a complimentary room upgrade. The staff were all very nice. Got a compliment champagne treat for two due to our anniversary. Food and drinks at the bar and restaurant were pretty good. The location of this hotel is super convenient. Waikiki beach is practically right across the street. International Market is almost right next door .so does the Duty-Free Shop and the Royal Hawaian Shopping Center etc... Only 2 minor things: elevators are still under remodeling so there was line sometime. Coming back late at night, parking space may not be available, and you have to park over at the International Market garage and get reimbursed by the hotel. Will definitely stay here again! Thank you, Samantha and all staff, for a pleasure stay! The Huynh's family

We really enjoyed our stay at the Sheraton Princess Kaiulani. Before our arrival a couple days, I received an email from Samantha (customer service department) providing me with pre-check-in info and also asking me if we will need anything during our stay. Just an email like that made me already feel welcome even before setting foot on the property. The room was clean.not super-size but it was clean and comfy. (Received a complimentary room upgrade. The staff were all very nice. Got a compliment champagne treat for two due to our anniversary. Food and drinks at the bar and restaurant were pretty good. The location of this hotel is super convenient. Waikiki beach is practically right across the street. International Market is almost right next door .so does the Duty-Free Shop and the Royal Hawaian Shopping Center etc... Only 2 minor things: elevators are still under remodeling so there was line sometime. Coming back late at night, parking space may not be available, and you have to park over at the International Market garage and get reimbursed by the hotel. Will definitely stay here again! Thank you, Samantha and all staff, for a pleasure stay! The Huynh's family