Good location, nice views Additional charges for many facilities. Over priced hotel

Good location, nice views Additional charges for many facilities. Over priced hotel

The hotel is located next to a nice slope to Zakopane. Very convenient if your main purpose is skiing or snowboarding. However, there is not much around and you definitely would need a car to enjoy Zakopane. The property has nice amenities, but it is an old building (renovated) and it needs some maintenance (elevators are old and get stuck). Also, I feel that it’s totally overpriced. The radisson is a nicer property and cheaper. This hotel also charges from 70-100 zl per night per parking. So be ready to pay an extra 100 bucks just for parking if you are staying over 5 nights. This is ridiculous. The food is good in the hotel. Service is ok, nothing special.

The hotel is located next to a nice slope to Zakopane. Very convenient if your main purpose is skiing or snowboarding. However, there is not much around and you definitely would need a car to enjoy Zakopane. The property has nice amenities, but it is an old building (renovated) and it needs some maintenance (elevators are old and get stuck). Also, I feel that it’s totally overpriced. The radisson is a nicer property and cheaper. This hotel also charges from 70-100 zl per night per parking. So be ready to pay an extra 100 bucks just for parking if you are staying over 5 nights. This is ridiculous. The food is good in the hotel. Service is ok, nothing special.

I have been staying at this hotel now for several years, I attend with different groups throughout each year, family groups and groups of friends, both these groups are catered for fantastically by the hotel. This year in particular changes to the UK entry requirements a fit to fly certificate was required, the hotel advised me where to obtain such a test and assisted with me obtaining the certificate on the date of my return home, many thanks again to the hotel and I’ll definitely see you again next year.

I must admit food was good, service was pleasant. However our room was in poor condition, didn't look anything like advertised. Advertised rooms are after renovations and we weren't informed about different standards. That was very disappointing. Overall hotel is clean has nice entrance, swimming pool, and very good location for skiing and walking excursions.

I must admit food was good, service was pleasant. However our room was in poor condition, didn't look anything like advertised. Advertised rooms are after renovations and we weren't informed about different standards. That was very disappointing. Overall hotel is clean has nice entrance, swimming pool, and very good location for skiing and walking excursions.

Great hotel and great staff.

Great hotel and great staff.

The place is in good location. Nearby pool, cable car, restaurants. Good for ski resort. Friendly staff.

The place is in good location. Nearby pool, cable car, restaurants. Good for ski resort. Friendly staff.

We had a lovely time at the Mercure. The breakfast was delicious. Good choice. The hotel was very close to the chair lift. Well worth going to the top for the views. A walk into town could be a bit too far for some. The pool looked lovely but I didn't want to walk to it. The room was a little tired and the balcony needed chairs and a table. It was a superior room and apart from the views which were amazing, I would have expected a little bit more. I would stay there again though. Value for money.

We had a lovely time at the Mercure. The breakfast was delicious. Good choice. The hotel was very close to the chair lift. Well worth going to the top for the views. A walk into town could be a bit too far for some. The pool looked lovely but I didn't want to walk to it. The room was a little tired and the balcony needed chairs and a table. It was a superior room and apart from the views which were amazing, I would have expected a little bit more. I would stay there again though. Value for money.

At the time of our visit the hotel was undergoing a refurbishment with the pool and usual children’s playroom closed. Having traveled from the UK with 2 children desperate to return to this hotel I imagined the worst however this hotel as usual had catered for everything, a temporary playroom had been set up which just as in previous visits had staff that remained in this room with the children allowing parents an amount of time away, the hotel had obtained vouchers for the local water park to allow the children water activities whilst the lack of pool facilities at the hotel. We attend this hotel on 2 visits per year as it is very child friendly. The staff at the hotel are very friendly and able to speak numerous languages, I cannot fault this hotel and would like to pass on my thanks for another fantastic time, I look forward to the completion of the refurbishment as I’m sure it will provide even more enjoyment on our next visit.

At the time of our visit the hotel was undergoing a refurbishment with the pool and usual children’s playroom closed. Having traveled from the UK with 2 children desperate to return to this hotel I imagined the worst however this hotel as usual had catered for everything, a temporary playroom had been set up which just as in previous visits had staff that remained in this room with the children allowing parents an amount of time away, the hotel had obtained vouchers for the local water park to allow the children water activities whilst the lack of pool facilities at the hotel. We attend this hotel on 2 visits per year as it is very child friendly. The staff at the hotel are very friendly and able to speak numerous languages, I cannot fault this hotel and would like to pass on my thanks for another fantastic time, I look forward to the completion of the refurbishment as I’m sure it will provide even more enjoyment on our next visit.

Don't stay at this hotel- everything is wrong with it. The beds were so uncomfortable that I couldn't walk the next day. The wellness area was closed and I was not expecting that either.

Don't stay at this hotel- everything is wrong with it. The beds were so uncomfortable that I couldn't walk the next day. The wellness area was closed and I was not expecting that either.

The rooms was comfortable, the restaurant served good food at reasonable prices, the staff were courteous and helpful, and the views unparalleled.

The rooms was comfortable, the restaurant served good food at reasonable prices, the staff were courteous and helpful, and the views unparalleled.

Renovated rooms are clean and pleasant. Receptions staff very nice and helpful. Pool staff rude. Water in the pool was very cold! - kids were getting blue after 15minutes but pool staff was claiming water was 28C - failed to prove when asked by complaining guests though... Hotel was starting relaxation area renovation. It was supposed to be closing spa part only on our third day of staying (as informed by reservation department a day before arrival) but in fact SKI rental + storage was closed already upon our arrival!!! Bad management of the hotel. They need to accomodate to european standards. I warn all potential visitors that relaxation area will be closed for months, so no SPA, no indoor pool, no SKI storage/rental. Without it, hotel is not worth visiting....

Renovated rooms are clean and pleasant. Receptions staff very nice and helpful. Pool staff rude. Water in the pool was very cold! - kids were getting blue after 15minutes but pool staff was claiming water was 28C - failed to prove when asked by complaining guests though... Hotel was starting relaxation area renovation. It was supposed to be closing spa part only on our third day of staying (as informed by reservation department a day before arrival) but in fact SKI rental + storage was closed already upon our arrival!!! Bad management of the hotel. They need to accomodate to european standards. I warn all potential visitors that relaxation area will be closed for months, so no SPA, no indoor pool, no SKI storage/rental. Without it, hotel is not worth visiting....

Room unclean on check in. Poor customer service Hotel too full. Unable to call reception many times. Lucky guest relations helped me book a taxi on final day.

We have stayed at this hotel in the past and have always enjoyed our stay. This was a very short stayj

We have stayed at this hotel in the past and have always enjoyed our stay. This was a very short stayj

Beautiful views from the balcony

The hotel wasn't near the city centre (just 5-10 mins by a taxi) but it's great if you want to do some skiing. The slope is just next door. Highly recommended.

The hotel wasn't near the city centre (just 5-10 mins by a taxi) but it's great if you want to do some skiing. The slope is just next door. Highly recommended.

The newly upgraded superior rooms (i don't know why Expedia calls them Deluxe) are very nice but terrible customer service has plagued this hotel for a long long time...

The newly upgraded superior rooms (i don't know why Expedia calls them Deluxe) are very nice but terrible customer service has plagued this hotel for a long long time...

It is a 3 stars hotel but a price of 4 stars . The hotel is overpriced and if you are adult or senior you will not enjoy it since it is too noisy in restaurant . Few staff speak English . I doubt if I will go back . There are many other places better .

It is a 3 stars hotel but a price of 4 stars . The hotel is overpriced and if you are adult or senior you will not enjoy it since it is too noisy in restaurant . Few staff speak English . I doubt if I will go back . There are many other places better .

When I checked in there was no help with the luggage . This is a 3 star hotel with 2 stars service and priced as a 4 star hotel .