The hotel is older but quaint. The bed was very comfortable and the restaurant on site was excellent.

The hotel is older but quaint. The bed was very comfortable and the restaurant on site was excellent.

Ordinary. We stay at 3rd Floor & it's parking view. And our terrace was just beside the roof but every morning someone from upper floors threw the bread into the roof and so may pigeons gathers... Not comfortable.

I regret to say that my experience with this hotel was disappointing. I had informed them in advance that I would be checking in late, but it seems my room was given away, assuming I wouldn't arrive. When I arrived, there was no one at the front desk for about 30 minutes. Despite calling and knocking on the door, I received no response. After a long flight, this was incredibly frustrating. When the front desk clerk finally arrived, he seemed to blame me for the delay and was quite rude. He even threw the check-in paperwork at me and made a comment about “Californians being so impatient,” which felt unfair, considering I had waited at the front desk for half an hour. At one point, the clerk leaned in as if he wanted to fight, which was both intimidating and unprofessional. I have this moment recorded on video. To make matters worse, the room I had originally reserved wasn’t available. Despite booking online and completing pre-check-in the day before, they offered what they called an "upgrade"—a room with two queen beds, which was far from ideal for my wife and me, especially since we were celebrating our honeymoon. The clerk's attitude was dismissive, and he suggested I speak to the owner the next day if I had issues. We ended up taking the room with two beds and had to sleep separately on our honeymoon. Although the rest of the stay was fine, I noticed a hold on my card for seven days after checking out and have yet to receive a response to my email inquiry.

I am grateful for the staff, they turned Lotus from great to amazing!

My husband and I stayed at the hotel one night and we were given a room with double beds. Both of us are tall so we do not fit well on a double bed. They said they didn’t have any rooms with king beds available, however we checked in early so it is not possible that they had run out of rooms. The staff member who checked us in was very unfriendly. At night the room was pretty noisy and you could hear noise from people partying. Not a very restful sleep. Hotel room was clean but a bit old looking in the bathroom. If we come back to Waikiki, we will not be returning. I suspect the reason we got the room with double beds is because we booked with Expedia.

Closed near from Kaimana beach and Kapiolani park. Although very quite for just beyond the waikiki town limit, it is walking distance to the town. Room is very clean and comfortable. only things I claimed is no bathtub.

A little small the riom

The resort was very nice, staff was very informative and accommodating. Disappointed that our room had a partial ocean view, not an ocean view room as we paid for, and also being gold members we were supposed to receive a bottlen of wine. Never received. At check in, the staff was friendly greeting us with fresh lemongrass cooling towels and fresh local guava juice. We thoroughly enjoyed the welcome greeting.

We did not receive our bottle of complementary bottle of wine as stated

The resort was very nice, staff was very informative and accommodating. Disappointed that our room had a partial ocean view, not an ocean view room as we paid for, and also being gold members we were supposed to receive a bottlen of wine. Never received. At check in, the staff was friendly greeting us with fresh lemongrass cooling towels and fresh local guava juice. We thoroughly enjoyed the welcome greeting.

We did not receive our bottle of complementary bottle of wine as stated

Elevator is broken so I had to walk up 11 flights of stairs. Not fun.

Elevator is broken so I had to walk up 11 flights of stairs. Not fun.

Loved the location. Overall the staff was lovely and mostly helpful. Rooms are on desperate need of New furniture... stained and ripped appointments.

Loved the location. Overall the staff was lovely and mostly helpful. Rooms are on desperate need of New furniture... stained and ripped appointments.

This elevator needs to be fixed here. We walked up to the 11th floor and it was not fun.

This elevator needs to be fixed here. We walked up to the 11th floor and it was not fun.

Not a superbe location. Walls are paper thin.

Not a superbe location. Walls are paper thin.

The valet staff were excellent and very friendly! I couldn't say the same about the front desk. We had an issue of being over charged that took about 3-4 months to finally get resolved. That was disappointing. The manager gave us the run around. It's a nice location and close to Waikiki. It's a reasonable price point.

The valet staff were excellent and very friendly! I couldn't say the same about the front desk. We had an issue of being over charged that took about 3-4 months to finally get resolved. That was disappointing. The manager gave us the run around. It's a nice location and close to Waikiki. It's a reasonable price point.

Disappointing experience didn't feel welcome and we were not offered any upgrades or the complimentary wine even after asking for it . Amenities in the room were limited to one coffee per day , the breakfast options were very limited and paper cups for breakfast and croissant in a bag, not a plate . No outdoor area to sit and relax other than room balcony and that only had 2 hard upright chairs no loungers.

Disappointing experience didn't feel welcome and we were not offered any upgrades or the complimentary wine even after asking for it . Amenities in the room were limited to one coffee per day , the breakfast options were very limited and paper cups for breakfast and croissant in a bag, not a plate . No outdoor area to sit and relax other than room balcony and that only had 2 hard upright chairs no loungers.

Everyone was very nice and helpful!

The property was conveniently located in a beautiful spot. The view was adequate. Staff were extremely friendly and helpful; cleaning was regularly done. Elevator was not the best. Overall a great experience and would recommend to others.

The property was conveniently located in a beautiful spot. The view was adequate. Staff were extremely friendly and helpful; cleaning was regularly done. Elevator was not the best. Overall a great experience and would recommend to others.

Not much to look at from the outside, but once you enter you know its a nice place. Clean and smells nice. The staff is crazy nice and accommodating. The cold towel while waiting was refreshing. I have zero complaints. Parking is $50 and I felt guilty about not tipping the valet.

Not much to look at from the outside, but once you enter you know its a nice place. Clean and smells nice. The staff is crazy nice and accommodating. The cold towel while waiting was refreshing. I have zero complaints. Parking is $50 and I felt guilty about not tipping the valet.

The property was away from crowded Waikiki Beach but still walking distance and the staff were all friendly and helpful

The property was away from crowded Waikiki Beach but still walking distance and the staff were all friendly and helpful

We could see Diamond Head and the ocean from our balcony. Views are amazing!