Friendly staff, cozy room, delicious food… what more do you need for vacation? The hotel locates close to all the major tour sites while hiding itself in a peaceful and private garden. This has become my only choice for hotel in north Wales.

Friendly staff, cozy room, delicious food… what more do you need for vacation? The hotel locates close to all the major tour sites while hiding itself in a peaceful and private garden. This has become my only choice for hotel in north Wales.

For the cost of the hotel I expected better service. There was one waiter serving from the bar and we sat on the lawned terrace for 25 minutes and no one came to serve us so I had to ask reception to send someone. The spa is very old and desperately in need of a full refurbishment. The food was fairly good but considering the cost wasn’t worth it as I've eaten better three course meals for less in many other top restaurants. It’s a shame as the setting is lovely with the hotel buildings, gardens, and the Snowdonia hills in the distance. It could be so much better with some improvements here and there but I didn’t feel it was worth the high end cost for what was in my opinion a mediocre experience.

For the cost of the hotel I expected better service. There was one waiter serving from the bar and we sat on the lawned terrace for 25 minutes and no one came to serve us so I had to ask reception to send someone. The spa is very old and desperately in need of a full refurbishment. The food was fairly good but considering the cost wasn’t worth it as I've eaten better three course meals for less in many other top restaurants. It’s a shame as the setting is lovely with the hotel buildings, gardens, and the Snowdonia hills in the distance. It could be so much better with some improvements here and there but I didn’t feel it was worth the high end cost for what was in my opinion a mediocre experience.

Such a shame, incredible grounds but massively let down by the service. As someone who travels extensively, most of which in premium establishments - this was one of the most disappointing stays I have had (Room, Afternoon Tea & Spa) - The greeting was inappropriate, only ever acknowledging me, never my fiancée (as if she wasn't there) - The room was very very tired. I totally understand the constraints with the National Trust / listed building. However the room was very tired, extension cables around, alarm clock from the 70s. The cherry on top was at very high cost for a double bed - this ended up being two mattresses pushed together, absolutely no excuse for this - We ordered afternoon tea, after sitting there for 20+ minutes I had to go to hotel reception to seek someone out to take our tea order. This was very surprising considering there was total 6 customers total there at the time. After this it was simply "which tea?" - service was very poor for this. - We eat there for dinner. I ordered lamb and was asked how I want it cooked, I then said rare please - pink. However, I was given some of the most overcooked lamb I have ever eaten (see pic) it was then begrudgingly changed. Restaurant manager was very rude with this. - For breakfast we were sat next to multiple dead flies. Rather than apologies from the restaurant manager we were told "this is simply nature". I would expect this at Wetherspoons, not for £30pp - They charged us twice (rectified after complaint)

Such a shame, incredible grounds but massively let down by the service. As someone who travels extensively, most of which in premium establishments - this was one of the most disappointing stays I have had (Room, Afternoon Tea & Spa) - The greeting was inappropriate, only ever acknowledging me, never my fiancée (as if she wasn't there) - The room was very very tired. I totally understand the constraints with the National Trust / listed building. However the room was very tired, extension cables around, alarm clock from the 70s. The cherry on top was at very high cost for a double bed - this ended up being two mattresses pushed together, absolutely no excuse for this - We ordered afternoon tea, after sitting there for 20+ minutes I had to go to hotel reception to seek someone out to take our tea order. This was very surprising considering there was total 6 customers total there at the time. After this it was simply "which tea?" - service was very poor for this. - We eat there for dinner. I ordered lamb and was asked how I want it cooked, I then said rare please - pink. However, I was given some of the most overcooked lamb I have ever eaten (see pic) it was then begrudgingly changed. Restaurant manager was very rude with this. - For breakfast we were sat next to multiple dead flies. Rather than apologies from the restaurant manager we were told "this is simply nature". I would expect this at Wetherspoons, not for £30pp - They charged us twice (rectified after complaint)

Wonderful. Beautiful gardens, gorgeous country house, friendly staff. We stayed in cottages in the grounds…the best of both worlds. Hotel with all the amenities and the privacy of a cottage.

Wonderful. Beautiful gardens, gorgeous country house, friendly staff. We stayed in cottages in the grounds…the best of both worlds. Hotel with all the amenities and the privacy of a cottage.