I booked two queens bed room. When I arrived at hotel, front desk staff said that it was sold out, so two queens beds room is not available even I paid for if. He said that he can’t do anything because I didn’t book room through hotel. I used 3rd party. Room air conditioner was broken too. I wanted to turn it off , can’t turn it off. Staff came to room, but can’t fixe it up.

It was a great stay. Had no complaints even though my phone did not work. Stayed one night food places were within walking distance however, I drove. The staff were friendly even extended my check out time. The room was nice and clean so overall I had a great experience. Thanks!

The parking is limited because it’s on the same lot as another hotel, but I like that it’s free. The ice machine was broken on my floor, there was a leak near the elevator so water was pooled on the floor. The lamp in my room was broken and the key card readers for the gym and pool weren’t working at the time. I paid too much to have so many non working parts. Will not stay again

It was a great stay. Had no complaints even though my phone did not work. Stayed one night food places were within walking distance however, I drove. The staff were friendly even extended my check out time. The room was nice and clean so overall I had a great experience. Thanks!

The parking is limited because it’s on the same lot as another hotel, but I like that it’s free. The ice machine was broken on my floor, there was a leak near the elevator so water was pooled on the floor. The lamp in my room was broken and the key card readers for the gym and pool weren’t working at the time. I paid too much to have so many non working parts. Will not stay again

Carpet in the room had permanent stains.

Customer service was great. The lady was super friendly but I only dealt with them during the check in process which was quick and easy. The location was great. Next to lots of restaurants, the galleria and other shopping centers. The room was pretty out dated. I expected more for the Hilton. The bathroom did not have a vent so it gets super steamy while showering and if someone uses a mumber 2. The smells doesn't go away. The AC unit was old and super loud. We could'nt hear the TV whenever it's on and it woke me up through out the night while it was auto. The pillows were too soft and goes flat and caused pain in my neck and shoulder every morning I wake up. They provided full size shampoo, conditioner and body wash but I brought my own. Housekeeping also opened our room door without knocking while my daughter was in the room which was really strange. She didn't say nothing. She opened it and saw my daughter and walked right back out. Maybe she thought we checked out but it was strange because check out time was 12 pm and it was only 9 almost 10 AM. We did go out to put our stuff away so maybe she thought we left but still that was not okay. Overall it was a good stay. I would recommend the hotel only because of the location. However, for future I'll probably look for a different hotel that offer free breakfast and that is more updated. I didnt think it was worth $160 a night.

Customer service was great. The lady was super friendly but I only dealt with them during the check in process which was quick and easy. The location was great. Next to lots of restaurants, the galleria and other shopping centers. The room was pretty out dated. I expected more for the Hilton. The bathroom did not have a vent so it gets super steamy while showering and if someone uses a mumber 2. The smells doesn't go away. The AC unit was old and super loud. We could'nt hear the TV whenever it's on and it woke me up through out the night while it was auto. The pillows were too soft and goes flat and caused pain in my neck and shoulder every morning I wake up. They provided full size shampoo, conditioner and body wash but I brought my own. Housekeeping also opened our room door without knocking while my daughter was in the room which was really strange. She didn't say nothing. She opened it and saw my daughter and walked right back out. Maybe she thought we checked out but it was strange because check out time was 12 pm and it was only 9 almost 10 AM. We did go out to put our stuff away so maybe she thought we left but still that was not okay. Overall it was a good stay. I would recommend the hotel only because of the location. However, for future I'll probably look for a different hotel that offer free breakfast and that is more updated. I didnt think it was worth $160 a night.

I didnt stay here. I had to cancel trip But since there is a no cancel policy i didnt get a refund Mom passed away and had to go home

The road noise was terrible.

The road noise was terrible.

Quiet, close to freeway, easy in easy out. Staff was very friendly. Cost for breakfast was a bit high, a free continental breakfast is common, but as long as there's coffee, forgiven.

Quiet, close to freeway, easy in easy out. Staff was very friendly. Cost for breakfast was a bit high, a free continental breakfast is common, but as long as there's coffee, forgiven.

We reserved a room with a king bed but was given a room with 2 queens. We asked about this and was told because we booked through a 3rd party we weren’t guaranteed our booking choice. Staff weren’t very friendly. Walking in and out of the property we weren’t greeted or acknowledged. Checking out I stood at the counter for several minutes and was ignored.

We reserved a room with a king bed but was given a room with 2 queens. We asked about this and was told because we booked through a 3rd party we weren’t guaranteed our booking choice. Staff weren’t very friendly. Walking in and out of the property we weren’t greeted or acknowledged. Checking out I stood at the counter for several minutes and was ignored.

Staff at front desk...so welcoming. Thank you for a great stay.

Staff at front desk...so welcoming. Thank you for a great stay.

Limited restaurants. Hard to get into parking lot

When we arrived there was a line of Customers waiting. The front desk woman was helping a man that was having an issue with his reservation. This was taking a very long time. We just asked the front desk woman if we can check in later. The event we were attending was a few hours and it would be late when we got back. She gave a very smart aleck remark and a nasty smirk we are open all night! Well that is not what your web site states it states midnight! Maybe she had a bad night we don't care your in hospitality business act like it!!

When we arrived there was a line of Customers waiting. The front desk woman was helping a man that was having an issue with his reservation. This was taking a very long time. We just asked the front desk woman if we can check in later. The event we were attending was a few hours and it would be late when we got back. She gave a very smart aleck remark and a nasty smirk we are open all night! Well that is not what your web site states it states midnight! Maybe she had a bad night we don't care your in hospitality business act like it!!

Room is spacious, bed linens are comfortable. The location is convenience and close to shopping and dining. Free parking. Swimming pool and hot tub is just average. No design, not much room to hang out. Room sound proof is worse. I can hear all the movement between top floor and hallway. Bathroom is spacious but new more upgrade and decor. Housekeeping need to pay attention on refill the bathroom supply ( The body shampoo is empty ! ).

Room is spacious, bed linens are comfortable. The location is convenience and close to shopping and dining. Free parking. Swimming pool and hot tub is just average. No design, not much room to hang out. Room sound proof is worse. I can hear all the movement between top floor and hallway. Bathroom is spacious but new more upgrade and decor. Housekeeping need to pay attention on refill the bathroom supply ( The body shampoo is empty ! ).

Need some Better shade at the pool! Nice pool should more of decor around it as a social area

Need some Better shade at the pool! Nice pool should more of decor around it as a social area

The stay was nice however the only drawback was the breakfast was not complimentary. Most of the hotels I’ve booked in the past have complimentary breakfast.

The stay was nice however the only drawback was the breakfast was not complimentary. Most of the hotels I’ve booked in the past have complimentary breakfast.

Nice, quiet hotel. A little disappointed I couldn’t add points to my Hilton rewards. Next time will book dorectly

Nice, quiet hotel. A little disappointed I couldn’t add points to my Hilton rewards. Next time will book dorectly

The only thing we don’t get fresh towels

Greeted warmly by the General Mgr. Very inviting! Quiet room, great location, great room, great towels and bathroom! Breakfast food was very good and wonderful staff! Thank you!

Greeted warmly by the General Mgr. Very inviting! Quiet room, great location, great room, great towels and bathroom! Breakfast food was very good and wonderful staff! Thank you!

The only thing we don’t get fresh towels