Hot water supply is very essential for one of the hotel service. We are so disappointed to have the shortage of hot water in the morning on 28th/Sept as 4 of our family members can only take the freezing cold shower before check out.

Hot water supply is very essential for one of the hotel service. We are so disappointed to have the shortage of hot water in the morning on 28th/Sept as 4 of our family members can only take the freezing cold shower before check out.

The stay was ruined by the fact we couldn’t shower or wash on the Sunday morning, we were going straight to visit family from the hotel, my daughter was a quarter of her way through her shower and could barely rinse the shampoo from her hair as the water was running out let alone actually wash and there was just air coming out of pipes by the time I tried.

The stay was ruined by the fact we couldn’t shower or wash on the Sunday morning, we were going straight to visit family from the hotel, my daughter was a quarter of her way through her shower and could barely rinse the shampoo from her hair as the water was running out let alone actually wash and there was just air coming out of pipes by the time I tried.

No water coming from bath taps or shower heads Tried to call reception they didn’t pick up

No water coming from bath taps or shower heads Tried to call reception they didn’t pick up

No hot water . Nobody warned us beforehand. No clear timeframe for the maintenance.

No hot water . Nobody warned us beforehand. No clear timeframe for the maintenance.

The fire alarm went off in the night lots of noise from private parties and shouting in the corridors so a very disruptive nights sleep

Amazing, but my a/c wasn’t working

The fire alarm went off in the night lots of noise from private parties and shouting in the corridors so a very disruptive nights sleep

Amazing, but my a/c wasn’t working

It was good for a short stay

I think that there should be regular checks on all of the floors as we saw lots of trays with plates on, these were still there in the morning.

I think that there should be regular checks on all of the floors as we saw lots of trays with plates on, these were still there in the morning.

Enjoyed my stay !

All was very nice will defo stay there again

Clean and easy to get to shopping centre

Clean and easy to get to shopping centre

Pleasant Stay but Pool Disappointment I recently stayed at the Doubletrees Dattford Hotel and had an overall pleasant experience. The room was really nice and comfortable, though the water pressure in the shower could have been better. I appreciated the effort made by the staff to celebrate my birthday with balloons, a cake, and a card in the room, which was a lovely touch. The food was okay, nothing exceptional, and the same goes for breakfast. It was decent but lacked options like fried eggs, which I missed. The biggest letdown was the pool. It was cloudy and didn't seem clean. Unfortunately, we weren't informed that we needed to book a time slot to use the pool, though we did manage to get a session an hour later. However, we ended up leaving after 35 minutes because the water looked too cloudy, and it seemed like the pool hadn't been properly maintained. It was quite off-putting to see gym staff testing the water while we were in the pool. On the plus side, the hotel’s location was great for shopping at Bluewater, and the staff were wonderful throughout our stay. However, the condition of the pool left us feeling disappointed, which impacted our overall experience. **Rating:** 3/5

Pleasant Stay but Pool Disappointment I recently stayed at the Doubletrees Dattford Hotel and had an overall pleasant experience. The room was really nice and comfortable, though the water pressure in the shower could have been better. I appreciated the effort made by the staff to celebrate my birthday with balloons, a cake, and a card in the room, which was a lovely touch. The food was okay, nothing exceptional, and the same goes for breakfast. It was decent but lacked options like fried eggs, which I missed. The biggest letdown was the pool. It was cloudy and didn't seem clean. Unfortunately, we weren't informed that we needed to book a time slot to use the pool, though we did manage to get a session an hour later. However, we ended up leaving after 35 minutes because the water looked too cloudy, and it seemed like the pool hadn't been properly maintained. It was quite off-putting to see gym staff testing the water while we were in the pool. On the plus side, the hotel’s location was great for shopping at Bluewater, and the staff were wonderful throughout our stay. However, the condition of the pool left us feeling disappointed, which impacted our overall experience. **Rating:** 3/5

The staff were cordial and peofessional , the rooms was big enough for the family. £9 for parking is a bit expensive. I enjoined the management to review that for overnight customers

The staff were cordial and peofessional , the rooms was big enough for the family. £9 for parking is a bit expensive. I enjoined the management to review that for overnight customers

Property was clean, decent room size . Service was poor , food was letdown big time

Property was clean, decent room size . Service was poor , food was letdown big time

This stay left us a bit disappointed. From checking in to breakfast the next day, it felt a bit short. Checking in I was welcomed by a lady who was waiting for the computer system to work/kick in. Then she received a phone call and started dealing with it and left me hanging. I eventually was seen by her colleague who had finsihed with another customer. The room was neat and clean but we only had 3 towels ( for a family of 4). So on way to restaurant we stopped at reception and requested more towels. the diner was decent enough, the pudding wasn't great ( sticky toffee pudding), it was dry and you could tell this is not made from fresh. Back to the room and no towels delivered. We however noticed 2 towels on the floor in front of the room next to us. Rang reception who confirmed these had been left on the floor for us in our absence. For hygienic reason we demanded new towels which then were delivered. Who thinks it's acceptable to leave towels on a corridor floor? . A good night of sleep was had by all. Bathroom and showers are really good. Proceeded to breakfast in the morning and felt the offering was a bit basic: sausages of low quality, unappealing scrambled eggs, no fresh bread like baguette or crusty bread, orange and apple juices definitely of low grade ( as opposed to tropicana type quality), no nutella ( kids!). Kids didn't like the muffins ( very dry) .Positive was decent bacon and nice hash browns. Overall it just felt short of expectations for the Hilton brand.

This stay left us a bit disappointed. From checking in to breakfast the next day, it felt a bit short. Checking in I was welcomed by a lady who was waiting for the computer system to work/kick in. Then she received a phone call and started dealing with it and left me hanging. I eventually was seen by her colleague who had finsihed with another customer. The room was neat and clean but we only had 3 towels ( for a family of 4). So on way to restaurant we stopped at reception and requested more towels. the diner was decent enough, the pudding wasn't great ( sticky toffee pudding), it was dry and you could tell this is not made from fresh. Back to the room and no towels delivered. We however noticed 2 towels on the floor in front of the room next to us. Rang reception who confirmed these had been left on the floor for us in our absence. For hygienic reason we demanded new towels which then were delivered. Who thinks it's acceptable to leave towels on a corridor floor? . A good night of sleep was had by all. Bathroom and showers are really good. Proceeded to breakfast in the morning and felt the offering was a bit basic: sausages of low quality, unappealing scrambled eggs, no fresh bread like baguette or crusty bread, orange and apple juices definitely of low grade ( as opposed to tropicana type quality), no nutella ( kids!). Kids didn't like the muffins ( very dry) .Positive was decent bacon and nice hash browns. Overall it just felt short of expectations for the Hilton brand.

Disappointed with the cleanliness of the site. The room felt tired and unclean with old chips and chocolate wrappers underneath the bed. The pool and changing rooms also felt very tired and unclean.

Disappointed with the cleanliness of the site. The room felt tired and unclean with old chips and chocolate wrappers underneath the bed. The pool and changing rooms also felt very tired and unclean.

Clean comfortable hotel just unfortunate to smell weed in the corridors luckily didn’t ruin the stay though

Clean comfortable hotel just unfortunate to smell weed in the corridors luckily didn’t ruin the stay though

Just perfect.