Nice and clean

Nice and clean

Great stay loved it!!!

Great stay loved it!!!

Every staff member I came in contact with was wonderful, friendly, and helpful

Every staff member I came in contact with was wonderful, friendly, and helpful

Great Location. Very clean. Room was absolutely fantastic and spacious.

Great Location. Very clean. Room was absolutely fantastic and spacious.

Pictures can be deceiving. I originally booked this hotel because I have stayed at another Holiday Inn Express within 5 miles of and was unable to find that one (changed ownership). I wish I would have found the new named one. This HIE is dated compared to many I have stayed in. The carpet around the ac was soaked. It was attended to the next day and they put a big fan on it to dry the carpet. I requested our room be changed and was told to check it the next day and if it's not dry, they would try to move us. The morning gal at the desk was super sweet and empathic to the situation. The evening gal, not so much. The restaurant was decent as we had breakfast there. Didn't spend much time in the room during our 4 night stay as we were out and about. I highly recommend finding a different HIE if that is the brand you want or a different property name.

Pictures can be deceiving. I originally booked this hotel because I have stayed at another Holiday Inn Express within 5 miles of and was unable to find that one (changed ownership). I wish I would have found the new named one. This HIE is dated compared to many I have stayed in. The carpet around the ac was soaked. It was attended to the next day and they put a big fan on it to dry the carpet. I requested our room be changed and was told to check it the next day and if it's not dry, they would try to move us. The morning gal at the desk was super sweet and empathic to the situation. The evening gal, not so much. The restaurant was decent as we had breakfast there. Didn't spend much time in the room during our 4 night stay as we were out and about. I highly recommend finding a different HIE if that is the brand you want or a different property name.

The staff was amazing very nice and respectful the room was clean clean not just surface clean. I will definitely use this hotel for my future visits.

The staff was amazing very nice and respectful the room was clean clean not just surface clean. I will definitely use this hotel for my future visits.

There was only one elevator working which caused a long time to get to and from our room. The front desk staff wasn't very welcoming and when I called to get bedding for the pull out couch they put me on hold and never did pick up the call. I was on hold for 20 minutes and just gave up and went down there. The pull out couch mattress was flat and not comfortable at all. There were no sheets or blankets for it in the room either.

There was only one elevator working which caused a long time to get to and from our room. The front desk staff wasn't very welcoming and when I called to get bedding for the pull out couch they put me on hold and never did pick up the call. I was on hold for 20 minutes and just gave up and went down there. The pull out couch mattress was flat and not comfortable at all. There were no sheets or blankets for it in the room either.

It was nice

It was nice

The property was relatively clean, in a safe area, easy to get to, and had reliable shuttle access to and from concert venue. Most Holiday Inn stays provide complimentary breakfast for kids, but this one considers all travelers “adults” for this purpose and so charged full price for breakfast for my 2 children. Breakfast was overpriced and pretty bad. My food was completely flavorless and cold, and one of my kids had the Belgian waffles which were undercooked and actually just raw dough inside. Service in hotel was fine but not great in the restaurant. Shuttle drivers to and from concert venue were awesome.

The property was relatively clean, in a safe area, easy to get to, and had reliable shuttle access to and from concert venue. Most Holiday Inn stays provide complimentary breakfast for kids, but this one considers all travelers “adults” for this purpose and so charged full price for breakfast for my 2 children. Breakfast was overpriced and pretty bad. My food was completely flavorless and cold, and one of my kids had the Belgian waffles which were undercooked and actually just raw dough inside. Service in hotel was fine but not great in the restaurant. Shuttle drivers to and from concert venue were awesome.

It was very nice and peaceful.... very clean and the staff was very professional.. being so close to riverport for a concert was very nice not having to drive and use the shuttle provided by the hotel was great

It was very nice and peaceful.... very clean and the staff was very professional.. being so close to riverport for a concert was very nice not having to drive and use the shuttle provided by the hotel was great

Great customer service, the waitress in the restaurant attached was fabulous, the only waitress but she was pleasant, friendly, and very efficient!

Great customer service, the waitress in the restaurant attached was fabulous, the only waitress but she was pleasant, friendly, and very efficient!

Bathroom was dirty upon our arrival to the room. Went to receptionist and was told “ housekeeping is gone for the day. They’ll be back tomorrow.” Nobody ever came to clean our room and I stayed three nights. The room smelled like smoke. Our sheets also had dried up blood on them.

Bathroom was dirty upon our arrival to the room. Went to receptionist and was told “ housekeeping is gone for the day. They’ll be back tomorrow.” Nobody ever came to clean our room and I stayed three nights. The room smelled like smoke. Our sheets also had dried up blood on them.

The entire staff were superb. The room was super clean, Loved the suite.

The entire staff were superb. The room was super clean, Loved the suite.

It was amazing clean and friendly staff

It was amazing clean and friendly staff

The only problem we had was I told maid service we didn’t need room cleaned but wanted fresh towels but did not receive them

The only problem we had was I told maid service we didn’t need room cleaned but wanted fresh towels but did not receive them

Front desk Service was great . Older not so gentleman running the restaurant rude as we walked into restaurant thinking it was open due to door being opened . He rudely said cant you see the lights are off and we are closed . No apologize were closed.

Front desk Service was great . Older not so gentleman running the restaurant rude as we walked into restaurant thinking it was open due to door being opened . He rudely said cant you see the lights are off and we are closed . No apologize were closed.