The noise from the heating system was a problem, the banging in the pipes would have made it impossible to sleep in the first room we were given. After getting a different room two doors down it was tolerable. Nice food in the brasserie, but they should invest in some proper brandyglasses in the bar!

room was very dated , was small and not comfy

room was very dated , was small and not comfy

Receptionist was most unhelpful to the point of being rude. My party needed to book a taxi to the airport and she insisted we would need a 7 seater for 3 people with only hand luggage. She also overcharged for the agreed room rate

Receptionist was most unhelpful to the point of being rude. My party needed to book a taxi to the airport and she insisted we would need a 7 seater for 3 people with only hand luggage. She also overcharged for the agreed room rate

Power cut and staff unable to rest the water pump so no water to 6:50am and I needed to leave by 7am so I was unable to shower. No bottled water available even to clean teeth. Staff dismissive and no apology.

Power cut and staff unable to rest the water pump so no water to 6:50am and I needed to leave by 7am so I was unable to shower. No bottled water available even to clean teeth. Staff dismissive and no apology.

We had booked an admittedly low price room which meant we stayed in one of the row of cottage rooms separate from the hotel. The room itself felt slightly damp but there were two other problems. One was there was no hair dryer in the room. However the main problem was the mattress on the bed. Frankly it should have been replaced months ago as the springs at the edge had failed. Quite simply it was the most uncomfortable hotel bed I have ever tried to sleep in! We were not impressed.

We had booked an admittedly low price room which meant we stayed in one of the row of cottage rooms separate from the hotel. The room itself felt slightly damp but there were two other problems. One was there was no hair dryer in the room. However the main problem was the mattress on the bed. Frankly it should have been replaced months ago as the springs at the edge had failed. Quite simply it was the most uncomfortable hotel bed I have ever tried to sleep in! We were not impressed.

Very efficient, lovely staff, great breakfast. Perfect for my needs.

Reception staff very nice, bar staff not very friendly, excellent breakfast, room smelt musty , TV not working properly, bed was dusty needs a good airing. Bathroom clean

Lovely location, the whole hotel is just a little tired now & needs a refurbishment. Nice to stay, however doubt I would return.

Very efficient, lovely staff, great breakfast. Perfect for my needs.

Lovely location, the whole hotel is just a little tired now & needs a refurbishment. Nice to stay, however doubt I would return.

Reception staff very nice, bar staff not very friendly, excellent breakfast, room smelt musty , TV not working properly, bed was dusty needs a good airing. Bathroom clean

Beautiful setting right on the river Trent lovey old build been restored staff and food are great if in the area of donnington it’s a must stay location

Beautiful setting right on the river Trent lovey old build been restored staff and food are great if in the area of donnington it’s a must stay location

Booked the restaurant, for the restaurant to then please closed so had food at the bar. Staff lost order and tried to overcharge by £10 until pointing out the deal they had which was 3 plates for £18. Room is in a "Cottage" which is not a cottage but a long 2 floor external building, basic room, squeeky uncomfy bed, flaking paint in bathroom. Better quality at a budget hotel which are half price, very disappointed.

Booked the restaurant, for the restaurant to then please closed so had food at the bar. Staff lost order and tried to overcharge by £10 until pointing out the deal they had which was 3 plates for £18. Room is in a "Cottage" which is not a cottage but a long 2 floor external building, basic room, squeeky uncomfy bed, flaking paint in bathroom. Better quality at a budget hotel which are half price, very disappointed.

We were welcomed very warmly and were told a wedding was held that night, which was fine. We couldn't hear the party from our room so that was good, I'll come back to that later. Upon entering our room, we noticed it was very lived down. It didn't feel clean, paint was chipping from the door, carpet was filthy, mold in the bathroom, the bed linnens didn't feel fresh, it was hot. There was a note saying we shouldn't open the windows because of flies, which we totally get. However, when you know the rooms can get hot (it's an old hotel, that shouldn't come as a surprise), there's no airconditioning (which wasn't stated correctly everywhere), you would expect decent alternatives to cool down. There was a tiny fan that was so loud, we thought it would lift off any second. Back to the wedding. At 22h30, fireworks were set off on the parking lot. Right next to our room. I can not state enough how angry that made me. We brought our dog with us. It took us 2 hours to calm her down. How dare you state on your website that the hotel is dog friendly? We took time to research hotels that weren't part of a big chain, and were dog friendly. I went to the lobby to complain and they stated "we told you a wedding was going on". Again, I'm fine with a wedding, but who in their right mind thinks it's okay to set off fireworks next to a hotel with dogs, probably sleeping children. This was one of the worst hotel experiences I've ever had and will never recommend your place to anyone.

We were welcomed very warmly and were told a wedding was held that night, which was fine. We couldn't hear the party from our room so that was good, I'll come back to that later. Upon entering our room, we noticed it was very lived down. It didn't feel clean, paint was chipping from the door, carpet was filthy, mold in the bathroom, the bed linnens didn't feel fresh, it was hot. There was a note saying we shouldn't open the windows because of flies, which we totally get. However, when you know the rooms can get hot (it's an old hotel, that shouldn't come as a surprise), there's no airconditioning (which wasn't stated correctly everywhere), you would expect decent alternatives to cool down. There was a tiny fan that was so loud, we thought it would lift off any second. Back to the wedding. At 22h30, fireworks were set off on the parking lot. Right next to our room. I can not state enough how angry that made me. We brought our dog with us. It took us 2 hours to calm her down. How dare you state on your website that the hotel is dog friendly? We took time to research hotels that weren't part of a big chain, and were dog friendly. I went to the lobby to complain and they stated "we told you a wedding was going on". Again, I'm fine with a wedding, but who in their right mind thinks it's okay to set off fireworks next to a hotel with dogs, probably sleeping children. This was one of the worst hotel experiences I've ever had and will never recommend your place to anyone.

Paid for executive room but it was not an executive room, it was much smaller than it should be, only two plug sockets, small fan as you weren’t allowed to use air con in the height of summer the room was like a sauna, couldn’t use bathroom sink as plug didn’t work, meal times were disorganised chaos food running out and not being replaced quick enough, menu was pathetic most food had chilli which I cannot eat, overpriced tiny portions and unsatisfactorily cooked I’ve eaten better at Wetherspoons for less money the whole hotel needs a refurbishing as very dated and scruffy would not recommend or go there again. Avoid at all cost

Paid for executive room but it was not an executive room, it was much smaller than it should be, only two plug sockets, small fan as you weren’t allowed to use air con in the height of summer the room was like a sauna, couldn’t use bathroom sink as plug didn’t work, meal times were disorganised chaos food running out and not being replaced quick enough, menu was pathetic most food had chilli which I cannot eat, overpriced tiny portions and unsatisfactorily cooked I’ve eaten better at Wetherspoons for less money the whole hotel needs a refurbishing as very dated and scruffy would not recommend or go there again. Avoid at all cost

Lovely setting and convenient location

Lovely setting and convenient location

The location was prefect, parking available lovely view of the river. Meet and greeted by a friendly lady. Room is nice considering the building is old, I was at the back and the ventilation system was on so I couldn’t open the window, air conditioning wasn’t working. Lots of noise from people coming in and out, which disturbed my sleep.

The location was prefect, parking available lovely view of the river. Meet and greeted by a friendly lady. Room is nice considering the building is old, I was at the back and the ventilation system was on so I couldn’t open the window, air conditioning wasn’t working. Lots of noise from people coming in and out, which disturbed my sleep.

The hotel is set in beautiful grounds with ample parking. The cottages exterior and communal areas could do with some updating. The shower room has been updated and the amenities in the room with tea and coffee making facilties. The choice at the buffet breakfast was ample with a very wide variety of hot and cold items. Check in and out was very efficient. The bed was slightly on the soft side for my weak back.

Looked tired and needed updating. We stayed in room 6 and i can't be the only lady who needs a hairdryer where she can also see a mirror - a very basic request. The bathroom door didn't close properly and the room was generally disappointing - unlikely to return. Breakfast was good.

Lovely hotel stayed fircaxwedding and the room was very nice

Looked tired and needed updating. We stayed in room 6 and i can't be the only lady who needs a hairdryer where she can also see a mirror - a very basic request. The bathroom door didn't close properly and the room was generally disappointing - unlikely to return. Breakfast was good.

Nice view over river