Desk and valet service have been excellent, breakfast was also excellent. Very fresh and many choices for food and drink.

The room was comfortable and clean. I reported that TV didn't work. We made it work...gave us time to communicate as a family and sleep without the blue lights....lol.

The room was comfortable and clean. I reported that TV didn't work. We made it work...gave us time to communicate as a family and sleep without the blue lights....lol.

Loved staying here. Props to the valet gusy ->Very friendly and informative about the area!! Rooms r super clean and felt new. Front desk was super accommodating. Pool and spa was a fav for my daughter and her friends!! Highly recommend this place!!

Loved staying here. Props to the valet gusy ->Very friendly and informative about the area!! Rooms r super clean and felt new. Front desk was super accommodating. Pool and spa was a fav for my daughter and her friends!! Highly recommend this place!!

Very comfortable room and bed; very helpful staff; great breakfast. The only thing is, be aware there is ONLY valet parking, for an extra $18 per day (not counting tip for valet of course). No self parking.

Very comfortable room and bed; very helpful staff; great breakfast. The only thing is, be aware there is ONLY valet parking, for an extra $18 per day (not counting tip for valet of course). No self parking.

Good

Over all a five, however, direct tv was unreliable. Finally came on but for a short time. Reported to front desk, but no one showed up. Next day direct tv was available for short time. Not sure about daytime since not in the room. Pm was problematic.

Over all a five, however, direct tv was unreliable. Finally came on but for a short time. Reported to front desk, but no one showed up. Next day direct tv was available for short time. Not sure about daytime since not in the room. Pm was problematic.

Nice, clean, new hotel. We were pleasantly surprised with the comfort of the room, pool facilities, and breakfast in the AM. We would definitely stay here again.

Pleasant, helpful staff. Nice location. Clean, quiet and safe. However, the eggs on the breakfast buffet are in cubes and gross. The bacon pan and condiments were empty. If the service is advertised as open until 9:30 am then the food should be available until 9:30.

allows for independence and great breakfast

Breakfast

This is an annual trip we take, and wouldn't stay any other place. We love it here!

This is an annual trip we take, and wouldn't stay any other place. We love it here!

Polite staff. Clean hotel.

Polite staff. Clean hotel.

We were told in order to use the fireplace, we had to rent it!

We were told in order to use the fireplace, we had to rent it!

I like this as a place to stay in Santa Cruz. It”’s central and easy to drive to stuff. You can walk to the beach/pier but it’s not that close. The rooms are clean, pool is nice, staff good. It’s $19 to park and the breakfast is not high- quality.

I like this as a place to stay in Santa Cruz. It”’s central and easy to drive to stuff. You can walk to the beach/pier but it’s not that close. The rooms are clean, pool is nice, staff good. It’s $19 to park and the breakfast is not high- quality.

Clean, breakfast choice very nice, great for families with kids.

The staff was very friendly and helpful. The hotel was close to area attractions too.

Clean, breakfast choice very nice, great for families with kids.

Very nice hotel huge rooms very close to everything we would stay here again.

Loved the pool and hot tub, room was immaculate and huge, breakfast was better than expected. The surrounding neighborhood isn't super scenic but it's an easy 15 minute walk to downtown shopping/restaurants. Would definitely recommend / stay here again!

Loved the pool and hot tub, room was immaculate and huge, breakfast was better than expected. The surrounding neighborhood isn't super scenic but it's an easy 15 minute walk to downtown shopping/restaurants. Would definitely recommend / stay here again!

Perfect stay. Pricey but not as bad as some other properties in Santa Cruz. We enjoyed the pool and our stay overall.

Staff was excellent, especially the valet. They were funny, friendly, fast and efficent. Front desk people were very nice as well. This was the quietest hotel I have ever stayed in. I appreciate that so much. The room was beautiful, clean and very spacious.We did not use the amenities. We leave for the day and do sightseeing, but the pool area was beautiful with people were using it. The breakfast was good as well. Nice hotel!!

Minutes from everything

The hotel is okay, not great for a Hyatt. I picked to stay here because it’s a trusted nice place. First, the shower barely works and the water is clogged so you stand in your dirty water. There is a huge gap under the door, so you can hear everyone passing by all night. The blackout curtain was broken, but I was able to fix it. I also wish I had picked another location. We are up against the street and so we heard loud cars all night. Needless to say we did not sleep well. On the positive, the breakfast was what you would think it would be. The beds are comfortable and clean.