I enjoyed that there was valet and that the request for our car was completed quickly.

I enjoyed that there was valet and that the request for our car was completed quickly.

All cool

All cool

The room was very uncomfortable bed, A/C was not cool enough & the lighting in room was low. Outdated

The room was very uncomfortable bed, A/C was not cool enough & the lighting in room was low. Outdated

Property felt safe and tucked away. Breakfast had lots of great options.

The cost of the parking. Some area of the property are very old and unattended

The cost of the parking. Some area of the property are very old and unattended

My flight was delayed and I got to hotel at 3a. The front desk person was available and very helpful. Very convenient place to stay.

My flight was delayed and I got to hotel at 3a. The front desk person was available and very helpful. Very convenient place to stay.

Check-in process was quick and easy

Check-in process was quick and easy

overall it was a good stay

overall it was a good stay

Great location near to malls and highway room was very comfortable the elevator needs an update urgent one of them doesn’t work

Great location near to malls and highway room was very comfortable the elevator needs an update urgent one of them doesn’t work

We didn’t use the shuttle because it stopped running at 8:00. I had called the hotel to see if they had one. She said yes but didn’t tell me that the shuttle stopped at 8:00. Got an Uber . Hadn’t eaten so we order at the hotel. The food was horrible! Not what i expected from the Hyatt. My wife’s chicken sandwich had 2 very very thin slices of chicken. I don’t know how they got it so thin! The bread was stale. My hamburger bun was so stale it was falling apart! The room was clean . Disappointed!

We didn’t use the shuttle because it stopped running at 8:00. I had called the hotel to see if they had one. She said yes but didn’t tell me that the shuttle stopped at 8:00. Got an Uber . Hadn’t eaten so we order at the hotel. The food was horrible! Not what i expected from the Hyatt. My wife’s chicken sandwich had 2 very very thin slices of chicken. I don’t know how they got it so thin! The bread was stale. My hamburger bun was so stale it was falling apart! The room was clean . Disappointed!

Ok

Ok

Old noisy elevator charge for parking

Old noisy elevator charge for parking

Hotel and staff are great! Definitely staying again when business brings me to El Paso.

Hotel and staff are great! Definitely staying again when business brings me to El Paso.

All the staff is great! And as always we enjoy seeing Chris at the front! Rooms are a great size and the breakfast is good. Until next time!

All the staff is great! And as always we enjoy seeing Chris at the front! Rooms are a great size and the breakfast is good. Until next time!

It was beautiful and clean. Everybody was super nice. We loved our stay. I'm gonna stand again

It was beautiful and clean. Everybody was super nice. We loved our stay. I'm gonna stand again

Very pleasantly surprised. No complaints, no issues, and courteous front person.

Very pleasantly surprised. No complaints, no issues, and courteous front person.

Overall, still glad we chose Hyatt Place but found the bathroom arrangement awkward. The open sink next to the bathroom door was nice allowing both of us to use the facility. However, if one was inside the bathroom and was a bigger size, it would be very difficult to get out. The door swings inside practically touching the shower stall, with just a few inches away from the toilet. You’d have to stand behind inside the invisible wedge between the door and stall. The other point I wanted to share: We were hoping to use the safe to secure camera gear but unfortunately told maintenance was not available on Sunday. It was inconvenient to take gear around town but hopefully management gets the safe fixed. It was one of the factors in selecting Hyatt Place. Bed and sofa were very comfortable.