The toilet leaked all over the floor in the night so at 1am I had to call reception for some towels to mop it up. I then couldn’t get back to sleep as the rooms are quite noisy and all I could hear was a drip all night. I was offered no compensation just a sorry and here is your bill! The last time we came as a business the whole ceiling nearly fell on my colleague and again he was offered nothing.

The toilet leaked all over the floor in the night so at 1am I had to call reception for some towels to mop it up. I then couldn’t get back to sleep as the rooms are quite noisy and all I could hear was a drip all night. I was offered no compensation just a sorry and here is your bill! The last time we came as a business the whole ceiling nearly fell on my colleague and again he was offered nothing.

As my stay was only overnight there isn't a great deal to comment on.

As my stay was only overnight there isn't a great deal to comment on.

Very comfortable, but my room was room and bathroom was very tired and was needing a refurb.

Very comfortable, but my room was room and bathroom was very tired and was needing a refurb.

The grounds are beautiful and peaceful. The breakfast and dinner at this hotel were the best out of our whole stay. Excellent quality and choice. Service was good during dinner. Unfortunately the rest of the stay left much to be desired. Check-in and customer service felt more like a conveyor belt. Mixed messages in terms of the service provided to customers. It felt like it depended on the receptionist whether you got your luggage taken to the room or any other service. Special occasions made no difference to staff when it came to service other than in the restaurant and I have a feeling that’s after complaining. The rooms were ok. Not blown away by them. No proper instructions of services, phone numbers of how to get in touch with reception etc. it was all hidden by a qr code on a mirror which we had to find. Not sure what guests without knowing how these work get on with that. Safety is clearly not a priority. Overall very underwhelming experience I am really gutted to say. I had high hopes.

First room was too small and dingy. 2nd room was better but too noisy because of air con units outside the window. 3rd room was much better until we had a disturbed night's sleep due to the room above having a row at 1.30am. We moved again for our 2nd night to a suite which was fine. The staff throughout all of this were very good - Lois, Richard, and Charlotte Breakfast on both mornings was very good. The hotel is stunning and in wonderful grounds.

First room was too small and dingy. 2nd room was better but too noisy because of air con units outside the window. 3rd room was much better until we had a disturbed night's sleep due to the room above having a row at 1.30am. We moved again for our 2nd night to a suite which was fine. The staff throughout all of this were very good - Lois, Richard, and Charlotte Breakfast on both mornings was very good. The hotel is stunning and in wonderful grounds.

The grounds are beautiful and peaceful. The breakfast and dinner at this hotel were the best out of our whole stay. Excellent quality and choice. Service was good during dinner. Unfortunately the rest of the stay left much to be desired. Check-in and customer service felt more like a conveyor belt. Mixed messages in terms of the service provided to customers. It felt like it depended on the receptionist whether you got your luggage taken to the room or any other service. Special occasions made no difference to staff when it came to service other than in the restaurant and I have a feeling that’s after complaining. The rooms were ok. Not blown away by them. No proper instructions of services, phone numbers of how to get in touch with reception etc. it was all hidden by a qr code on a mirror which we had to find. Not sure what guests without knowing how these work get on with that. Safety is clearly not a priority. Overall very underwhelming experience I am really gutted to say. I had high hopes.

On arrival the hotel looked the business, but at check-in there were a number of guests already complaining about services, Once in room things went down hill,dead and alive flies in bathroom and whole room smelt a bit musty , Steam room was out of order and sanua was up a flight of stairs which was a bit slippery, I did not book a breakfast on booking but when we arrived we were told if we booked breakfast there and then it would be £15 per person, but if we booked in tje morning it was £20 per person, Rooms are not very sound proof either

On arrival the hotel looked the business, but at check-in there were a number of guests already complaining about services, Once in room things went down hill,dead and alive flies in bathroom and whole room smelt a bit musty , Steam room was out of order and sanua was up a flight of stairs which was a bit slippery, I did not book a breakfast on booking but when we arrived we were told if we booked breakfast there and then it would be £15 per person, but if we booked in tje morning it was £20 per person, Rooms are not very sound proof either

Comfortable stay convenient for work location

Lovely pool area and gym ok. Staff amazing (helped with a room move). Big breakfast choice, cooked breakfast 4/5. Rooms could do with some updating but can’t really complain at the price with all other features

Lovely pool area and gym ok. Staff amazing (helped with a room move). Big breakfast choice, cooked breakfast 4/5. Rooms could do with some updating but can’t really complain at the price with all other features

Beautiful location and accommodation, and the great service you expect with de vere.

One night stay for a friends wedding in the area. The room was so far away from reception, they give you a map! I still got lost. Not ideal. Big impressive looking hotel but felt dark, gloomy and dated. Room itself was big and nicely appointed. Bed was comfy. Very expensive for what it was. I won’t be rushing back.

One night stay for a friends wedding in the area. The room was so far away from reception, they give you a map! I still got lost. Not ideal. Big impressive looking hotel but felt dark, gloomy and dated. Room itself was big and nicely appointed. Bed was comfy. Very expensive for what it was. I won’t be rushing back.

The building is very impressive and the grounds are beautiful. However, I was expecting more amenities in the room, and a fridge. The decor was very dated in the room, and the furniture was somewhat worn. The beds were very comfortably and the bedding wonderful.

The building is very impressive and the grounds are beautiful. However, I was expecting more amenities in the room, and a fridge. The decor was very dated in the room, and the furniture was somewhat worn. The beds were very comfortably and the bedding wonderful.

From my arrival to my departure the room and service were so disappointing. Arriving in the rain, trying to get through the doors was a nightmare. There was nobody at reception. My room had no TV remote, no water, a duvet that didn’t fit the bed with small holes, overlooked a car park with no privacy blinds, a noisy bathroom fan, stained silverware in the bathroom, black marks around the bath, tap and mirror. Room service was going to be over an hour, and the bistro was too full to get a seat. A two night stay, I was locked out of my room on day two, walked back to reception where there was a long queue when I needed be getting ready for an evening event. The plus was the comfortable bed and the beautiful grounds.

From my arrival to my departure the room and service were so disappointing. Arriving in the rain, trying to get through the doors was a nightmare. There was nobody at reception. My room had no TV remote, no water, a duvet that didn’t fit the bed with small holes, overlooked a car park with no privacy blinds, a noisy bathroom fan, stained silverware in the bathroom, black marks around the bath, tap and mirror. Room service was going to be over an hour, and the bistro was too full to get a seat. A two night stay, I was locked out of my room on day two, walked back to reception where there was a long queue when I needed be getting ready for an evening event. The plus was the comfortable bed and the beautiful grounds.

Location was amazing for a get away .. parties .. i find the rooms too much ild style .. shower was not really working well

Location was amazing for a get away .. parties .. i find the rooms too much ild style .. shower was not really working well

Dirty bathroom - taps, door, floor behind door and bathmat. Reported to reception on first morning, but 2nd attempt only half-hearted, so we cleaned ourselves - last time we hadvto do this was manybyears ago at Pontins, not a 4 star hotel. Noisy plumbing from next room's shower an effective early morning alarm. Very unpleasant evening restaurant supervisor Emilia. Rest of restaurant staff were lovely. All other staff very friendly and helpful, all smiling and greeting us whenever we passed by. Reported everything to reception, who blamed most of the negatives on a high staff turnover - only 2 reasons for this (poor conditions, poor wages) We spent our honeymoon at this hotel, returning for our 5th Anniversary. Such a shame that such a beautiful has gone downhill.

The endless narrow corridors are very offputting and a very long walk. Buitiful building but not homely.

Thanks for such an amazing weekend. We really enjoyed it from start to finish. From the warm welcome and comfy room to the stunning location and decor and delicious food.

Thanks for such an amazing weekend. We really enjoyed it from start to finish. From the warm welcome and comfy room to the stunning location and decor and delicious food.

The endless narrow corridors are very offputting and a very long walk. Buitiful building but not homely.

Dirty bathroom - taps, door, floor behind door and bathmat. Reported to reception on first morning, but 2nd attempt only half-hearted, so we cleaned ourselves - last time we hadvto do this was manybyears ago at Pontins, not a 4 star hotel. Noisy plumbing from next room's shower an effective early morning alarm. Very unpleasant evening restaurant supervisor Emilia. Rest of restaurant staff were lovely. All other staff very friendly and helpful, all smiling and greeting us whenever we passed by. Reported everything to reception, who blamed most of the negatives on a high staff turnover - only 2 reasons for this (poor conditions, poor wages) We spent our honeymoon at this hotel, returning for our 5th Anniversary. Such a shame that such a beautiful has gone downhill.

Very busy qnd check in took half an hour due to a wedding...noisy corridors with drunk people looking for rooms at about 1.30am

Gym is tiny for such a big place. Super expensive. Room was nice but for the price it should be. Very Comfortable bed which is the most important I guess. TV reception dodgy,