Excellent stay, staff were amazing, food was superb, would definitely stay here again and recommend to anyone

Lovely hotel and great sti

Lovely hotel and great sti

Excellent stay, staff were amazing, food was superb, would definitely stay here again and recommend to anyone

I stayed in rm4 and thought the room looked a bit tired and needs some maintenance and decor issues. The shower was cold as well.

I stayed in rm4 and thought the room looked a bit tired and needs some maintenance and decor issues. The shower was cold as well.

Have stayed before and will again. This is a really good 3 star hotel that is excellent value for money. The hotel seems to be a very popular wedding venue but if they now have 4 rooms in a house at the bottom of the drive, so if you dont want to be part of the wedding celebration you coukd (hopefully) stay there. Great breakfast and very helpful staff make this my 'go to' hotel in Norfolk

Have stayed before and will again. This is a really good 3 star hotel that is excellent value for money. The hotel seems to be a very popular wedding venue but if they now have 4 rooms in a house at the bottom of the drive, so if you dont want to be part of the wedding celebration you coukd (hopefully) stay there. Great breakfast and very helpful staff make this my 'go to' hotel in Norfolk

This is the third and final time I will stay. The staff are friendly but the accommodation and cleanliness is a lot to be desired. Every time there is an issue, shower heads, water tempterature. Litter in room, cobwebs, for the price it is a bit expensive for what it is

This is the third and final time I will stay. The staff are friendly but the accommodation and cleanliness is a lot to be desired. Every time there is an issue, shower heads, water tempterature. Litter in room, cobwebs, for the price it is a bit expensive for what it is

Very limited breakfast option

Very limited breakfast option

I arrived at the property when they had lost water but were hopeful that the ussue would be resolved. I booked in and went out for food. When i returned they were still hopeful but offered for me to cancel my booking and refund. I did this, and then they have refused my refund. My room was scruffy and dated but my brief stop it seemed clean. Whilst the staff were pleasant to me, and I dont blame them for the burst water main, the lack of refund is poor customer service.

Hotel itself was great,receptionist was lovely and friendly,let us borrow an iron with no fuss at all.Breakfast was fantastic,very nice indeed,have to order off a menu,not buffet.I wasnt aware this was a wessing venue,if you are staying in the suites mayne pre check and see if theres a wedding on as marquee is right next to the suites,very noisy till gone midnight,we was made aware but only when signing in.Smoking area was right under our window so couldnt have windows open and it was warm as no air con.Suite itself was nice and big with kettle and sink,tv didnt work at all and couldnt connect it to internet to play netflix or anything.Only stayed 1 night so good overall.

Hotel itself was great,receptionist was lovely and friendly,let us borrow an iron with no fuss at all.Breakfast was fantastic,very nice indeed,have to order off a menu,not buffet.I wasnt aware this was a wessing venue,if you are staying in the suites mayne pre check and see if theres a wedding on as marquee is right next to the suites,very noisy till gone midnight,we was made aware but only when signing in.Smoking area was right under our window so couldnt have windows open and it was warm as no air con.Suite itself was nice and big with kettle and sink,tv didnt work at all and couldnt connect it to internet to play netflix or anything.Only stayed 1 night so good overall.

Double bed was small especially considering size of room - 1 of us ended up sleeping on the settee. Also noise from kitchen ducting. Staff very good. Breakfast ok but would have been nice to have cereals as well as cooked breakfast not just either or.

Double bed was small especially considering size of room - 1 of us ended up sleeping on the settee. Also noise from kitchen ducting. Staff very good. Breakfast ok but would have been nice to have cereals as well as cooked breakfast not just either or.

Looking a little tired in places but overall stay was ok

Looking a little tired in places but overall stay was ok

I had to wait over 45 min for a cooked breakfast very slow and not good

I had to wait over 45 min for a cooked breakfast very slow and not good

Food good staff good beds uncomfortable no air con in room just small fan nice surroundings

Food good staff good beds uncomfortable no air con in room just small fan nice surroundings

I stayed 3 nights. I used Best Western as a base to see not just Norwich, but Norfolk and more. Every morning my breakfast was exceptional. A great choice of menu items and to my joy porridge! (Which is a welcome healthy option). The English breakfast was great too. Friday was probably the best day for breakfast. I was given a really good flatwhite by a very nice hostess/ waitress who clearly took pride in her barista skills. I know a good flatwhite (I’m Australian originally). The room was very clean and well kept. I had a single bed room, with some nice snacks with the coffee and tea (replaced every day btw). It got a bit hot and i did keep the window open, a plugin fan or ceiling fan would be a great addition. I’d definitely stay again.

The staff were amazing and very responsive. Food was excellent and staff happily accommodated a change to the menu without any question. The Television didn't work on night 1- I couldn't get BBC or ITV/C4, main channels. I raised this the next morning and they sorted it before I returned the 2nd evening. The shower didn't function and the water pressure to fill the bath was exceptionally poor. I was unable to shower or wash my hair, which I was not happy about. I raised this as I left that morning and again it was sorted that day. Like I have said, this review is no reflection on the staff's attention, responsiveness or motivation to help. My review is aimed at Best Western for letting a gem of a hotel fall into a poorer state than their standards would normally allow. A refurbishment of bedrooms is in need, including some communal carpet areas. The new bar and patio area is lovely but the accommodation side of the hotel needs some TLC.

I stayed 3 nights. I used Best Western as a base to see not just Norwich, but Norfolk and more. Every morning my breakfast was exceptional. A great choice of menu items and to my joy porridge! (Which is a welcome healthy option). The English breakfast was great too. Friday was probably the best day for breakfast. I was given a really good flatwhite by a very nice hostess/ waitress who clearly took pride in her barista skills. I know a good flatwhite (I’m Australian originally). The room was very clean and well kept. I had a single bed room, with some nice snacks with the coffee and tea (replaced every day btw). It got a bit hot and i did keep the window open, a plugin fan or ceiling fan would be a great addition. I’d definitely stay again.

The staff were amazing and very responsive. Food was excellent and staff happily accommodated a change to the menu without any question. The Television didn't work on night 1- I couldn't get BBC or ITV/C4, main channels. I raised this the next morning and they sorted it before I returned the 2nd evening. The shower didn't function and the water pressure to fill the bath was exceptionally poor. I was unable to shower or wash my hair, which I was not happy about. I raised this as I left that morning and again it was sorted that day. Like I have said, this review is no reflection on the staff's attention, responsiveness or motivation to help. My review is aimed at Best Western for letting a gem of a hotel fall into a poorer state than their standards would normally allow. A refurbishment of bedrooms is in need, including some communal carpet areas. The new bar and patio area is lovely but the accommodation side of the hotel needs some TLC.

It was adequate and the check in lady was pretty friendly and attentive but other than that the staff were not particularly friendly and the food in the restaurant was horrible. The desk was unmanned alot which generally gave a bad customer service. We had questions and there was nobody there to ask. We personally wouldn’t use this hotel again.

It was adequate and the check in lady was pretty friendly and attentive but other than that the staff were not particularly friendly and the food in the restaurant was horrible. The desk was unmanned alot which generally gave a bad customer service. We had questions and there was nobody there to ask. We personally wouldn’t use this hotel again.

Welcoming and friendly staff, the room was a bit dusty, no one has ever looked under the bed, it's a dust horror film. Bathroom was clean however.

Welcoming and friendly staff, the room was a bit dusty, no one has ever looked under the bed, it's a dust horror film. Bathroom was clean however.

Possibly the most uncomfortable bed I’ve ever slept in and the rooms furniture is very dated. The shower head was covered in grime and some hairs were left on the side of the bath for the entire weekend. However, the staff are great and the food also great.