Excellent room and convenient hotel location

Excellent room and convenient hotel location

This is a standard short stay hotel. Nothing exceptional and nothing disgusting. We were in town for a funeral with my 96 year old Grandmother so the expectations were high,. It took a lot of research to choose a site that she would be comfortable in. Arrival was fine, Natasia was great. Facility appearance was fine, smelled fine, was neat and tidy. The trouble began in the room. The tub looked stained and had cracks along the sides, which we accepted...it isn't a new hotel. However, the shower would not drain and we soon realized what we thought was stains was residue from the non draining tub. Reported issue, got bathroom cleaned but the tub did not drain still. The toilet was stopped up as well. Reported issue and they came back to fix that. When we came back from dinner and the elevator did not work. They were able to restart it. The following day the elevator continued to not work on and off for the entire day. With a 96 year old, this was a challenge. Tuesday was wonderful as she was able to relocate my Grandmother to a room on the first floor so this didn't continue to affect her. My husband and I weren't so lucky. Breakfast was terrible, the woman that was "working" in that area did a less than half-ass job at stocking and keeping the area clean. There were consistently no dishes to use and the food was obviously OLD. By day two we abandoned hope of it getting better and got breakfast at First Watch (highly recommend).

This is a standard short stay hotel. Nothing exceptional and nothing disgusting. We were in town for a funeral with my 96 year old Grandmother so the expectations were high,. It took a lot of research to choose a site that she would be comfortable in. Arrival was fine, Natasia was great. Facility appearance was fine, smelled fine, was neat and tidy. The trouble began in the room. The tub looked stained and had cracks along the sides, which we accepted...it isn't a new hotel. However, the shower would not drain and we soon realized what we thought was stains was residue from the non draining tub. Reported issue, got bathroom cleaned but the tub did not drain still. The toilet was stopped up as well. Reported issue and they came back to fix that. When we came back from dinner and the elevator did not work. They were able to restart it. The following day the elevator continued to not work on and off for the entire day. With a 96 year old, this was a challenge. Tuesday was wonderful as she was able to relocate my Grandmother to a room on the first floor so this didn't continue to affect her. My husband and I weren't so lucky. Breakfast was terrible, the woman that was "working" in that area did a less than half-ass job at stocking and keeping the area clean. There were consistently no dishes to use and the food was obviously OLD. By day two we abandoned hope of it getting better and got breakfast at First Watch (highly recommend).

Safe, shopping is convenient, lots of dining options wth some walkable.

Safe, shopping is convenient, lots of dining options wth some walkable.

Very nice homey room. I travel a lot to Lakeland for work. This was my 1st stay there. It will definitely be where I stay from now on.

Very nice homey room. I travel a lot to Lakeland for work. This was my 1st stay there. It will definitely be where I stay from now on.

The staff was very nice and professional. The property was very clean

The staff was very nice and professional. The property was very clean

Amazing staff and very clean overall!

Amazing staff and very clean overall!

My husband and I actually did not "stay" at the hotel. I booked a suite for us on July 1, 2024 for a one-night stay on July 9, 2024. On July 8 I pre-checked in online and on July 9th we arrived at the hotel at 3:40pm. Upon arrival we were advised that they had "overbooked" and therefore no room was available for us. At no point in time between July 1st until the time we arrived in the hotel at 3:40pm were we notified that no room was available to us. Very disgraceful.

My husband and I actually did not "stay" at the hotel. I booked a suite for us on July 1, 2024 for a one-night stay on July 9, 2024. On July 8 I pre-checked in online and on July 9th we arrived at the hotel at 3:40pm. Upon arrival we were advised that they had "overbooked" and therefore no room was available for us. At no point in time between July 1st until the time we arrived in the hotel at 3:40pm were we notified that no room was available to us. Very disgraceful.

Super clean and beautiful. Staff was soooooooo friendly. Would go again in a heartbeat.

Super clean and beautiful. Staff was soooooooo friendly. Would go again in a heartbeat.

Very fancy!

Very fancy!

The Property was in great shape and loved our room. Staff was all amazing.

The Property was in great shape and loved our room. Staff was all amazing.

Convenient to dining. Room was too close to the highway which was noisy. Pull out bed was not comfortable for a room costing $275 a night.

Convenient to dining. Room was too close to the highway which was noisy. Pull out bed was not comfortable for a room costing $275 a night.

Excellent

Excellent

Room is top quality. We were early for check in and they upgraded so we could check in immediately. Staff unbelievably friendly and helpful!!

Room is top quality. We were early for check in and they upgraded so we could check in immediately. Staff unbelievably friendly and helpful!!

The hotel was clean and the staff friendly.

The hotel was clean and the staff friendly.

I was greated by Dane who just set the tone for a wonderful stay. Give that man a raise!

I was greated by Dane who just set the tone for a wonderful stay. Give that man a raise!

Hearing planes fly overhead, but that’s uncontrollable.

Hearing planes fly overhead, but that’s uncontrollable.