Terrible service and poor attitude from staff. Locked out of our rooms due to key card issues and took extremely long to fix the issue. Fire alarms kept going off daily. Clean spacious rooms but that was the only good point. Not the type of stay expected from this calibre of hotel.

Terrible service and poor attitude from staff. Locked out of our rooms due to key card issues and took extremely long to fix the issue. Fire alarms kept going off daily. Clean spacious rooms but that was the only good point. Not the type of stay expected from this calibre of hotel.

Fantastic stay. Nice spacious room and bathroom, great breakfast, quiet and clean. Would stay again.

Fantastic stay. Nice spacious room and bathroom, great breakfast, quiet and clean. Would stay again.

Ok sted

Ok sted

Modern hotel. Room was spotless and in excellent condition. Very helpful staff and good breakfast.

Modern hotel. Room was spotless and in excellent condition. Very helpful staff and good breakfast.

I thought the bare bones of a v good hotel was there, but there were some things that I think could be worked on. Nevertheless I had a nice time and my stay was comfortable. Thoughts on improvements: - the breakfast was dull - average coffee, basic fruit and basic pastries (amongst other things), but more effort here would really help - the air con wasn’t perfect - granted it was hot - the lighting is off - it was SO dark in the halls, and even at times in the room as there were only lights on the walls, not the ceiling - I thought it was v v odd that there was no access to water in the rooms - no place to fill a bottle (esp in the heat - I wasted SO much plastic buying bottles) and glass bottles weren’t refilled in the day with room service.

Excellent service

Excellent service

I thought the bare bones of a v good hotel was there, but there were some things that I think could be worked on. Nevertheless I had a nice time and my stay was comfortable. Thoughts on improvements: - the breakfast was dull - average coffee, basic fruit and basic pastries (amongst other things), but more effort here would really help - the air con wasn’t perfect - granted it was hot - the lighting is off - it was SO dark in the halls, and even at times in the room as there were only lights on the walls, not the ceiling - I thought it was v v odd that there was no access to water in the rooms - no place to fill a bottle (esp in the heat - I wasted SO much plastic buying bottles) and glass bottles weren’t refilled in the day with room service.

Excellent

Excellent

Larger rooms and very confortable. Very close to most of attractions

Larger rooms and very confortable. Very close to most of attractions

This hotel was very clean and perfectly located to walk to everything in Florence. The staff were very polite and our room was ready early, which was an added bonus. They offer water and beverages in the lobby upon arrival. The bathroom is very modern. There were many complimentary goodies in our room (lots of toiletries, water, and even a bottle of wine). I'd definitely stay here again.

This hotel was very clean and perfectly located to walk to everything in Florence. The staff were very polite and our room was ready early, which was an added bonus. They offer water and beverages in the lobby upon arrival. The bathroom is very modern. There were many complimentary goodies in our room (lots of toiletries, water, and even a bottle of wine). I'd definitely stay here again.

Absolutely what you can expect in a tourist trap like Florence, small rooms, not very well ventilated (light weird odor), dark corridors, only thing that saved the property was the good attitude and service of the staff. This is definitely not a 4 star hotel and you should really consider this when booking.

Absolutely what you can expect in a tourist trap like Florence, small rooms, not very well ventilated (light weird odor), dark corridors, only thing that saved the property was the good attitude and service of the staff. This is definitely not a 4 star hotel and you should really consider this when booking.

This is one of the best hotels I have stayed at in years. From the time of booking the reception was very responsive, responded to all my questions about our stay in Florence and were just as friendly on our arrival. The room was extremely comfortable and modern. We loved that breakfast was until 12pm each day. Even though the breakfast room was extremely busy, the staff went above and beyond to replenish food, bring me gluten free breakfast items and were just all around delightful. We practically liked that each day housekeeping left us amazing chocolates and bottled water. The front desk was accommodating and very helpful. The hotel is in a great location - away from the busy center but only a short walk to all the amazing sites in Florence. Highly recommend this hotel for any stay in Florence! Thank you for making our stay so nice.

This is one of the best hotels I have stayed at in years. From the time of booking the reception was very responsive, responded to all my questions about our stay in Florence and were just as friendly on our arrival. The room was extremely comfortable and modern. We loved that breakfast was until 12pm each day. Even though the breakfast room was extremely busy, the staff went above and beyond to replenish food, bring me gluten free breakfast items and were just all around delightful. We practically liked that each day housekeeping left us amazing chocolates and bottled water. The front desk was accommodating and very helpful. The hotel is in a great location - away from the busy center but only a short walk to all the amazing sites in Florence. Highly recommend this hotel for any stay in Florence! Thank you for making our stay so nice.

Good place to stay

Good place to stay

Best hotel in Italy

Best hotel in Italy

Aman was amazing and every single staff member was extremely helpful and kind. Would definitely stay here again.

Aman was amazing and every single staff member was extremely helpful and kind. Would definitely stay here again.

Wonderful location! Bright, well appointed room, great service and wonderful price for all you get.

Wonderful location! Bright, well appointed room, great service and wonderful price for all you get.

The staff are friendly, helpful and welcoming. Breakfast was fantastic and the water & juice in the lobby was such a great addition. After walking all day it was awesome to drink cold water in the lobby. Breakfast staff was so efficient and helpful, even packing a breakfast for us when we wen on an early morning excursion. Would stay here again.

The staff are friendly, helpful and welcoming. Breakfast was fantastic and the water & juice in the lobby was such a great addition. After walking all day it was awesome to drink cold water in the lobby. Breakfast staff was so efficient and helpful, even packing a breakfast for us when we wen on an early morning excursion. Would stay here again.