Overnight stopover to visit the Bluewater shopping centre. Clean, massive bed, air con, nice shower room although the sink was very slow draining. Breakfast was help yourself buffet with both full english items and continental cereals, fruit, pastries, juices etc. Would definitely go back again next time.

Overnight stopover to visit the Bluewater shopping centre. Clean, massive bed, air con, nice shower room although the sink was very slow draining. Breakfast was help yourself buffet with both full english items and continental cereals, fruit, pastries, juices etc. Would definitely go back again next time.

Greeted by friendly and professional staff. Hotel is exceptionally clean and comfortable. Have stayed before and would stay again

We go to this hotel regularly when visiting family in Dartford. We always have an exceptional stay with excellent service and a great inclusive breakfast.

Location

The staff were unremittingly cheerful and polite but over-burdened. If you needed attention at reception they were busy in the bar; if you needed help in your room they were busy in the restaurant. They had problems finding the form for help with evacuation in the event of a fire and they were unable to assist in its completion (It's an incomprehensible and useless form anyway.) When we arrived we couldn't turn on the TV; the next night we couldn't turn it off. We had a room for two but only one of us could sit down - it took two days before another chair was delivered. We were invited to save our towels but they were replaced anyway - but not precisely. We finished up with 4 hand towels and I bath towel. It's also a shame that you need to endure the traffic jams approaching the Tunnel before arriving at the hotel.

Had a terrible nights stay. There was a couple staying on the same floor as us who kept us awake by constantly walking the corridor all night talking loudly because of this we were down for breakfast at 6.30 am only to have them come down and continue to be very loud. Unsure if the male guest was under the influence of something as his behaviour was very twitchy. We checked out at 7 am not a good start when we had a 5 hr drive home on no sleep.

Had a terrible nights stay. There was a couple staying on the same floor as us who kept us awake by constantly walking the corridor all night talking loudly because of this we were down for breakfast at 6.30 am only to have them come down and continue to be very loud. Unsure if the male guest was under the influence of something as his behaviour was very twitchy. We checked out at 7 am not a good start when we had a 5 hr drive home on no sleep.

The carpet in the room is very filthy and one of the tea spoons had been used and not cleaned up. It was just placed back, which would have been obvious to anyone it was dirty. Overall, I was alright.

The carpet in the room is very filthy and one of the tea spoons had been used and not cleaned up. It was just placed back, which would have been obvious to anyone it was dirty. Overall, I was alright.

They were very understaffed. We waited ages at reception, then waited ages for a drink . We would have had 3 or 4 if the staff had been more prompt. When 5 adults were in the lift it wouldn’t move even though it state it will carry 11 !!!!

They were very understaffed. We waited ages at reception, then waited ages for a drink . We would have had 3 or 4 if the staff had been more prompt. When 5 adults were in the lift it wouldn’t move even though it state it will carry 11 !!!!

The air conditioning in our room was broken the whole 5 nights we were there, even though we brought it to the attention of hotel staff.

The air conditioning in our room was broken the whole 5 nights we were there, even though we brought it to the attention of hotel staff.

The hotel met all my expectations bar one, no laundry facility. However the staff more than made up for this, with outstanding customer service. Fortunately i was able to get my laundry done at my cousins in rainham...

The hotel met all my expectations bar one, no laundry facility. However the staff more than made up for this, with outstanding customer service. Fortunately i was able to get my laundry done at my cousins in rainham...

We completely enjoyed the stay. The hotel staff were super friendly. The breakfast is phenomenal. Will stay again

We completely enjoyed the stay. The hotel staff were super friendly. The breakfast is phenomenal. Will stay again

A bit too warm in the room otherwise it is a great stop on the way to Folkstone

Would come bback all staff was polite and welcome us

A bit too warm in the room otherwise it is a great stop on the way to Folkstone

Would come bback all staff was polite and welcome us

Although non smoking, there were cigarette fumes coming into our room late at night or early morning. Could also do with lighter weight bedding during hot sticky summer! Otherwise the staff were wonderful, the hotel is really good value for money and convenient, room was nicely cleaned and just an overall brilliant stay.

Although non smoking, there were cigarette fumes coming into our room late at night or early morning. Could also do with lighter weight bedding during hot sticky summer! Otherwise the staff were wonderful, the hotel is really good value for money and convenient, room was nicely cleaned and just an overall brilliant stay.

All very nice except overall. But scrambled egg is terrible, massively overcooked lump of rubber which as a vegetarian is a big shame as forms the main part of my breakfast

All very nice except overall. But scrambled egg is terrible, massively overcooked lump of rubber which as a vegetarian is a big shame as forms the main part of my breakfast

Firstly, the customer service was excellent. Breakfast buffet was well organised, and the staff were friendly, and responsive to any reasonable requests. Drive to Woolwich for the Elizabeth line and O2 arena is less than 30 mins. Bluewater is also in the vicinity. We will definitely stay again!

Firstly, the customer service was excellent. Breakfast buffet was well organised, and the staff were friendly, and responsive to any reasonable requests. Drive to Woolwich for the Elizabeth line and O2 arena is less than 30 mins. Bluewater is also in the vicinity. We will definitely stay again!

Good onw night stay witb my daughter. Checked in late and we were well looked after

Good onw night stay witb my daughter. Checked in late and we were well looked after

The room looked tired, air con not working properly. Bathroom looked dated. Window catches broken. Also carpets very grubby.

The room looked tired, air con not working properly. Bathroom looked dated. Window catches broken. Also carpets very grubby.