Lovely hotel, secure parking underneath hotel. Spacious rooms, nice breakfast, good location to explore.

Lovely hotel, secure parking underneath hotel. Spacious rooms, nice breakfast, good location to explore.

The Mercure in Severinstraße is very comfortable and convenient. 10 minutes walk to the shopping district. Beside a tram station from where yiu can go anywhere in Cologne. Severinstraße itself is well stocked with restaurants, shops etc so everything is to hand

The Mercure in Severinstraße is very comfortable and convenient. 10 minutes walk to the shopping district. Beside a tram station from where yiu can go anywhere in Cologne. Severinstraße itself is well stocked with restaurants, shops etc so everything is to hand

Breakfast and good service.

Breakfast and good service.

Clean & well appointed Little walk from downtown but not far

Clean & well appointed Little walk from downtown but not far

Close to tram station but quiet at evenings

Close to tram station but quiet at evenings

There was no flexibility with my room charges had to check out a day early because of a flight change and they charged me for another day for two rooms that’s not great service.

There was no flexibility with my room charges had to check out a day early because of a flight change and they charged me for another day for two rooms that’s not great service.

In general nothing to complain about

In general nothing to complain about

Enjoyed the surrounding street life. Room and service was okay. Could be much better with friendlier engagement and flexibility.

Enjoyed the surrounding street life. Room and service was okay. Could be much better with friendlier engagement and flexibility.

Nice hotel very clean and comfortable. Only downside was housekeeping comes early and knocks and then comes back every ten minutes so if you’re hoping to sleep in forget this hotel…

Nice hotel very clean and comfortable. Only downside was housekeeping comes early and knocks and then comes back every ten minutes so if you’re hoping to sleep in forget this hotel…

1st Class hotel with 1st class staff, the hotel was in a good location, close to shops and attractions, Breakfast was very good and plentiful. Supermarket is close by, aswell as plenty of eating places, Rooms were clean and comfortable with tea & coffee making facilities, there was also a fridge and a safe in the room. I would definatly stay at this hotel again when I return to Cologne

1st Class hotel with 1st class staff, the hotel was in a good location, close to shops and attractions, Breakfast was very good and plentiful. Supermarket is close by, aswell as plenty of eating places, Rooms were clean and comfortable with tea & coffee making facilities, there was also a fridge and a safe in the room. I would definatly stay at this hotel again when I return to Cologne

Comfortable rooms, very clean, good breakfast

Comfortable rooms, very clean, good breakfast

Nice hotel with very good breakfast.

Nice hotel with very good breakfast.

Two negative opinions Some people in my party found the bath too high. The safe did not work in my bedroom. The rest are all on the positive side, especially the breakfast, which was outstanding and great staffs

Two negative opinions Some people in my party found the bath too high. The safe did not work in my bedroom. The rest are all on the positive side, especially the breakfast, which was outstanding and great staffs

Receptionist is very bad my reservation is double bed but she give me 2 single bed and she doesnt help me

Receptionist is very bad my reservation is double bed but she give me 2 single bed and she doesnt help me

This Hotel hits all the marks for me and I am very critical great job keep this up.

This Hotel hits all the marks for me and I am very critical great job keep this up.

The location of this property is very convenient to Koln City Centre and Kind und Jugend However if you are checking in outside standard hours you could spend a great deal of time ringing the "night buzzer" so please be aware The conditions of the rooms were a bit shocking for a Accur hotel to be blunt When we checked in the pillow had actual dirt on it. Its hard to envision how the staff missed it. It was replaced with two throw style pillows which were even filthier. The manager the next morning remedied the situation but one questions how this would happen. The curtains were filthy with black marks and it seems they simply don't do regular maintenance.

The location of this property is very convenient to Koln City Centre and Kind und Jugend However if you are checking in outside standard hours you could spend a great deal of time ringing the "night buzzer" so please be aware The conditions of the rooms were a bit shocking for a Accur hotel to be blunt When we checked in the pillow had actual dirt on it. Its hard to envision how the staff missed it. It was replaced with two throw style pillows which were even filthier. The manager the next morning remedied the situation but one questions how this would happen. The curtains were filthy with black marks and it seems they simply don't do regular maintenance.