They wanted to charge my card again when they already did. The staff was very rude and had no hot water and bathroom door would lock u in the bathroom,the tv channel did work well at all. They charge my card before I had cheeked in I didn’t like that at all they that how they do it .

They wanted to charge my card again when they already did. The staff was very rude and had no hot water and bathroom door would lock u in the bathroom,the tv channel did work well at all. They charge my card before I had cheeked in I didn’t like that at all they that how they do it .

Breakfast was good

Attentive and polite staff, clean room, amenities taken care of. Comfortable hotel

Attentive and polite staff, clean room, amenities taken care of. Comfortable hotel

Room was wet and smelly!!

The shower and shover chair was very dirty; shower head was terrible unable to stay I one position to take a shower. The jacuzzi drain was not working unless you held it with your hand.

East parking and good location. Room had no hand towels or wash cloths.

East parking and good location. Room had no hand towels or wash cloths.

outside of property was dirty looking. My room was nice but the tv was annoying and wifi was slow. It was great for the price.

the outside was unkempt.

Everything was great - very welcoming hotel experience!

the outside was unkempt.

Everything was great - very welcoming hotel experience!

Everything was nice our first room the fireplace didn't work but they quickly mived us to a different room. I really liked the second room better because of the layout of the room. Great breakfast options too.

Everything was nice our first room the fireplace didn't work but they quickly mived us to a different room. I really liked the second room better because of the layout of the room. Great breakfast options too.

I will never stay here again

I will never stay here again

Front desk guy was so nice and friendly. He was that way through our 2 days there. I did notice you got good toilet paper which was wonderful !!

Front desk guy was so nice and friendly. He was that way through our 2 days there. I did notice you got good toilet paper which was wonderful !!

Very friendly staff and convenient location. The pool and waterslide are great. My room must have had a water leak becasue you could see it on the ceiling. Unfortunately, there were still pieces of paint/plaster on the chair that had not been cleaned. The hotel is starting to rrally show its age.

Very friendly staff and convenient location. The pool and waterslide are great. My room must have had a water leak becasue you could see it on the ceiling. Unfortunately, there were still pieces of paint/plaster on the chair that had not been cleaned. The hotel is starting to rrally show its age.

Check in went fine. Guy at front desk was friendly. Problem was my 2 rooms I rented (Connecting rooms). 1st room- No hand soap , hand towel or wash rag. Bathroom only had 1 bath towel with a nice blood stain on it plus no shower curtain. 2nd room- Had hand soap but no hand towels , or bath towels but had 1 wash rag. So of course I went down to front desk , and got what we needed plus a shower curtain for both rooms & yes had to hang my own shower curtain up for both of my rooms I rented. All I got from the guy at front desk was oh Im sorry & it seemed like no big deal. Since I was staying 2 nights , the next morning I decided to talk to new person at front desk & about how I found my 2 rooms. All I got from was well guess the housekeeper got busy doing something else & forgot to go back & finish. Well as someone who has been a hotel housekeeper... A room should be completely finished before you leave that room so you dont get busy & forget to go back. Forgetting to hang up a shower curtain is one thing but damn towels are something that no housekeeper should forget to put in a room. Breakfeast sucked to. "Waterpark" was fun the kids. This isnt the 1st American in Ive stayed in but this location gives American a bad name.

Staff was very nice and responsive. Fixed leaking shower next day. Great lobby to gather in. Pool was a hit with the kids. It’s not a 5star hotel but it’s clean and has all you need. Beds were comfy, towels are small but they brought more.

Check in went fine. Guy at front desk was friendly. Problem was my 2 rooms I rented (Connecting rooms). 1st room- No hand soap , hand towel or wash rag. Bathroom only had 1 bath towel with a nice blood stain on it plus no shower curtain. 2nd room- Had hand soap but no hand towels , or bath towels but had 1 wash rag. So of course I went down to front desk , and got what we needed plus a shower curtain for both rooms & yes had to hang my own shower curtain up for both of my rooms I rented. All I got from the guy at front desk was oh Im sorry & it seemed like no big deal. Since I was staying 2 nights , the next morning I decided to talk to new person at front desk & about how I found my 2 rooms. All I got from was well guess the housekeeper got busy doing something else & forgot to go back & finish. Well as someone who has been a hotel housekeeper... A room should be completely finished before you leave that room so you dont get busy & forget to go back. Forgetting to hang up a shower curtain is one thing but damn towels are something that no housekeeper should forget to put in a room. Breakfeast sucked to. "Waterpark" was fun the kids. This isnt the 1st American in Ive stayed in but this location gives American a bad name.

I first room the toilet kept backing up and the beds were terrible. Our second room tge refrigerator didn’t keep things cold and the air conditioning didn’t work well. Front desk personnel were great. Breakfast was ok

Staff was very nice and responsive. Fixed leaking shower next day. Great lobby to gather in. Pool was a hit with the kids. It’s not a 5star hotel but it’s clean and has all you need. Beds were comfy, towels are small but they brought more.

I first room the toilet kept backing up and the beds were terrible. Our second room tge refrigerator didn’t keep things cold and the air conditioning didn’t work well. Front desk personnel were great. Breakfast was ok

Night staff was amazing very funny and made our check in very easy and fun. Day staff not so much. We decided to stay 1 more day due to how nice night staff was and the room and almost changed our mind due to day staff.

Night staff was amazing very funny and made our check in very easy and fun. Day staff not so much. We decided to stay 1 more day due to how nice night staff was and the room and almost changed our mind due to day staff.

The staff was friendly. I only have one complaint. The families that were in the pool area let their kids run rampant! The toddlers and teenagers were running, jumping and splashing everyone. They took over the hottub. We left because it was ridiculous! Some of the parents just left their small kids in the pool while they left and went, i don't know where. But, they never came back! The kids were goi g down the slide to clise together and hitting and landing on top of other kids that they didn't know! There needs to be more staff involvement in the pool area. More check ups on the guests in there. Especially, for safety reasons. Other than the horrible people in the pool area, everything else was really great!

The staff was friendly. I only have one complaint. The families that were in the pool area let their kids run rampant! The toddlers and teenagers were running, jumping and splashing everyone. They took over the hottub. We left because it was ridiculous! Some of the parents just left their small kids in the pool while they left and went, i don't know where. But, they never came back! The kids were goi g down the slide to clise together and hitting and landing on top of other kids that they didn't know! There needs to be more staff involvement in the pool area. More check ups on the guests in there. Especially, for safety reasons. Other than the horrible people in the pool area, everything else was really great!