Unfortunately our room was right above an Irish bar which sang the same songs until midnight every night, very loudly!

Unfortunately our room was right above an Irish bar which sang the same songs until midnight every night, very loudly!

Very disappointed with the room and hotel food. Rooms are absolutely tiny, first room level 2 was far too noisy from bars outside so moved to level 5 which was much better. We had a broken shower door so the floor was soaked after every uses run the room smelt of urine from toilet. Asked to be moved 3 times and nothing got done. Didn’t change bed sheets when it was clear our baby had been sick on the bed but they still made up the bed. Reception was awful it took 45 minutes to check in, under staffed reception. Food was very disappointing, everything was over cooked by about 3 hours. Gym was pathetic, 1 treadmill and zero weights. Pool area was nice. Overall it’s a 4 out of 10 from us,

Very disappointed with the room and hotel food. Rooms are absolutely tiny, first room level 2 was far too noisy from bars outside so moved to level 5 which was much better. We had a broken shower door so the floor was soaked after every uses run the room smelt of urine from toilet. Asked to be moved 3 times and nothing got done. Didn’t change bed sheets when it was clear our baby had been sick on the bed but they still made up the bed. Reception was awful it took 45 minutes to check in, under staffed reception. Food was very disappointing, everything was over cooked by about 3 hours. Gym was pathetic, 1 treadmill and zero weights. Pool area was nice. Overall it’s a 4 out of 10 from us,

Overall the hotel was nice and staff was friendly. Outdoor pools and indoor common spaces were very nice and the location of the hotel is EXCELLENT. Rooms were okay but if you are thinking whether you should pay extra for the sea view, you definitely should. Take it from someone who didnt and unfortunately hotel's outdoor AC thingies kept us up during the nights.

Overall the hotel was nice and staff was friendly. Outdoor pools and indoor common spaces were very nice and the location of the hotel is EXCELLENT. Rooms were okay but if you are thinking whether you should pay extra for the sea view, you definitely should. Take it from someone who didnt and unfortunately hotel's outdoor AC thingies kept us up during the nights.

The reception was clean and smelt fresh on entry. The room was cleaned daily and towels changed even when they were left on the rail. As I was a solo traveller, I chose this hotel for its central location and particularly liked that the entrance doors were locked at night with security only unlocking them to allow guests access.

The reception was clean and smelt fresh on entry. The room was cleaned daily and towels changed even when they were left on the rail. As I was a solo traveller, I chose this hotel for its central location and particularly liked that the entrance doors were locked at night with security only unlocking them to allow guests access.

A bit dated hotel but well located …. Cons: almost no vegetarian options (other than salad)… even the soup is not vegetarian… when one goes all inclusive, it is a huge loss if you happen to be a vegetarian or a vegan Cleaning the room is a hit or miss.. my room was at the far end of the corridor and the cleaning person showed up everyday at 3 pmish when one wanted spend some time in the room before venturing out Check in: some of the staff are very friendly and give all details while checking in. Unfortunately the staff who checked me in, handed me the key band and some papers and said that is it. No explanation on what is where, on the all inclusive aspect etc… I could see other staff taking time to explain these aspects to the people checking in but my person was lazy and said all info are in the pamphlet and I shd read!! Overall, great location, some excellent staff but I did not find the value for the all inclusive I paid

A bit dated hotel but well located …. Cons: almost no vegetarian options (other than salad)… even the soup is not vegetarian… when one goes all inclusive, it is a huge loss if you happen to be a vegetarian or a vegan Cleaning the room is a hit or miss.. my room was at the far end of the corridor and the cleaning person showed up everyday at 3 pmish when one wanted spend some time in the room before venturing out Check in: some of the staff are very friendly and give all details while checking in. Unfortunately the staff who checked me in, handed me the key band and some papers and said that is it. No explanation on what is where, on the all inclusive aspect etc… I could see other staff taking time to explain these aspects to the people checking in but my person was lazy and said all info are in the pamphlet and I shd read!! Overall, great location, some excellent staff but I did not find the value for the all inclusive I paid

Very well situated with friendly staff

Very well situated with friendly staff

The service at front desk was very slow to check in and when you needed help. The staff was very friendly Though.

The service at front desk was very slow to check in and when you needed help. The staff was very friendly Though.

Really good hotel. Brilliant location

Really good hotel. Brilliant location

Lovely stay, great hotel, lots of comfy bar areas. Excellent range of drinks if you are all inclusive. Only complaint was lack of sun beds, towels on most beds by 08.30.

Lovely stay, great hotel, lots of comfy bar areas. Excellent range of drinks if you are all inclusive. Only complaint was lack of sun beds, towels on most beds by 08.30.

A little noisy with being on the front

A little noisy with being on the front

Good stay, queueing at reception, at bar and for dinner was annoying but understandable these days. Not had to pay for a kettle in a 4* hotel before - it was mostly the irritation of going to buy supplies that annoyed us. Overall good and we would come back.

Good stay, queueing at reception, at bar and for dinner was annoying but understandable these days. Not had to pay for a kettle in a 4* hotel before - it was mostly the irritation of going to buy supplies that annoyed us. Overall good and we would come back.

It is in desperate need of updating, the photos are misleading. The food was ok but at least one utensil/napkin/plate was dirty at ever meal usually multiple. The room wasn’t cleaned properly there was hair on the walls and toliet paper. The Air conditioner did not work. The room was loud. The door had light streaming in from the hallway.

It is in desperate need of updating, the photos are misleading. The food was ok but at least one utensil/napkin/plate was dirty at ever meal usually multiple. The room wasn’t cleaned properly there was hair on the walls and toliet paper. The Air conditioner did not work. The room was loud. The door had light streaming in from the hallway.

Our room wasn’t like the pictures, perhaps they are the luxury rooms.! However our room was clean and comfortable with a fridge and, charged for, safe. There were lots of extras,shampoo conditioner etc. Comfortable beds. The restaurant was good, plenty of choices, not always hot though, but plates cleared quickly. No problems with sun beds and pool towels available. Book a sea view room, it’s too noisy late at night otherwise. Excellent staff always helpful. A mention for Xavier on reception we were early and he found our room quickly. I would go again, a fabulous week.

Our room wasn’t like the pictures, perhaps they are the luxury rooms.! However our room was clean and comfortable with a fridge and, charged for, safe. There were lots of extras,shampoo conditioner etc. Comfortable beds. The restaurant was good, plenty of choices, not always hot though, but plates cleared quickly. No problems with sun beds and pool towels available. Book a sea view room, it’s too noisy late at night otherwise. Excellent staff always helpful. A mention for Xavier on reception we were early and he found our room quickly. I would go again, a fabulous week.

Great hotel. Other than a slow check in my stay was excellent

Nice hotel. Shower leaked, but minor inconvenience. Great location & lovely food.

Have to get a sea view or your balcony overlooks the Las Americas strip. We paid for a double room but got a twin and took a lot of complaining for them to agree to make the bed a double. Food was ok but I would have expected better from a four star resort. Everything else was good

This hotel is not for any one wishing to have a good quality, peaceful, relaxing holiday. H10 management tries to maxize the income by booking in huge amount of hotel guests, but is not capable to handle this caos. The personal was polite, but they were too few. A lot of noice from the hotel bar and from the surrounding area until late in the evening. Quality of the food in the buffet tables, both at breakfast and dinner, low. Room cleaning was of good quality.

This hotel is not for any one wishing to have a good quality, peaceful, relaxing holiday. H10 management tries to maxize the income by booking in huge amount of hotel guests, but is not capable to handle this caos. The personal was polite, but they were too few. A lot of noice from the hotel bar and from the surrounding area until late in the evening. Quality of the food in the buffet tables, both at breakfast and dinner, low. Room cleaning was of good quality.

Leaking bathrooms and very noisy