Staff is very friendly and courteous. The rooms are clean and comfortable. It has all of the amenities you need. The breakfast really hit the spot.

Everyone was friendly. The manager was terrific.

Everyone was friendly. The manager was terrific.

This hotel is severely understaffed. They do not answer the phone if you call from your room and if you go down to the desk they cannot help with things like blankets or towels or how to get rid of garbage. There is no housekeeping. I stayed three days and repeatedly asked for a place to throw my garbage, new towels, a blanket for the pullout couch with zero results. My daughter took the bed and I took the couch and covered up with a towel. They couldn’t replace keys. The desk was often unmanned. I cannot believe I spend almost $600/night for the worst hotel experience of my life.

This hotel is severely understaffed. They do not answer the phone if you call from your room and if you go down to the desk they cannot help with things like blankets or towels or how to get rid of garbage. There is no housekeeping. I stayed three days and repeatedly asked for a place to throw my garbage, new towels, a blanket for the pullout couch with zero results. My daughter took the bed and I took the couch and covered up with a towel. They couldn’t replace keys. The desk was often unmanned. I cannot believe I spend almost $600/night for the worst hotel experience of my life.

Everything was fantastic except two of the mornings, the man in charge of breakfast stopped before 9am (when it went till 9:30). We got to breakfast at 8:55 and asked for eggs. He said no. We asked for yogurt or bread and he said no.

Everything was fantastic except two of the mornings, the man in charge of breakfast stopped before 9am (when it went till 9:30). We got to breakfast at 8:55 and asked for eggs. He said no. We asked for yogurt or bread and he said no.

We booked through Expedia. But when we arrived, it was sold out. They would not honor our reservation now did they call us to let us know that Expedia overbooked. No apologies from staff. Terrible customer service IMO. A single phone call doesn’t seem like too much to ask from Hilton or Expedia to inform us of the overbooking.

We booked through Expedia. But when we arrived, it was sold out. They would not honor our reservation now did they call us to let us know that Expedia overbooked. No apologies from staff. Terrible customer service IMO. A single phone call doesn’t seem like too much to ask from Hilton or Expedia to inform us of the overbooking.

Very nice accommodations and friendly staff

Very nice accommodations and friendly staff

Love the city and hotel

Love the city and hotel

The hotel is fairly easy to find, located near Highway 20 on the east side of Bend. There are shops nearby that could be walked to. Also, our room was relatively big for a hotel room and included a couch, as well as a large refrigerator/freezer, microwave, and even included plates and glasses we could use; there's also a dishwasher in the room to put used dishes & glasses in when done with them. The shampoo, body wash, and soap included in the bathroom was nice. Also, although the room had an air conditioner, I feel like a fan or two in the room would have also been a nice touch. The wifi was decent. And we brought a streaming device with us, and we were able to connect it to the TV easily and get it on the wifi and stream some content we like to watch that way. The bed was okay, although somewhat hard (not so good for a stomach sleeper). The pillows seemed to be stuffed with down, which are soft but they become flat fairly quickly. There was ice available in the hall that we could conveniently get ourselves, which was nice.

The hotel is fairly easy to find, located near Highway 20 on the east side of Bend. There are shops nearby that could be walked to. Also, our room was relatively big for a hotel room and included a couch, as well as a large refrigerator/freezer, microwave, and even included plates and glasses we could use; there's also a dishwasher in the room to put used dishes & glasses in when done with them. The shampoo, body wash, and soap included in the bathroom was nice. Also, although the room had an air conditioner, I feel like a fan or two in the room would have also been a nice touch. The wifi was decent. And we brought a streaming device with us, and we were able to connect it to the TV easily and get it on the wifi and stream some content we like to watch that way. The bed was okay, although somewhat hard (not so good for a stomach sleeper). The pillows seemed to be stuffed with down, which are soft but they become flat fairly quickly. There was ice available in the hall that we could conveniently get ourselves, which was nice.

Spacious suites!

Spacious suites!

The rooms and overall look of the Hotel was very nice. The staff were wonderful as well. The only downfall was there completely breakfast. It was unremarkable and very empty/limited.

The rooms and overall look of the Hotel was very nice. The staff were wonderful as well. The only downfall was there completely breakfast. It was unremarkable and very empty/limited.

Super loud upstairs neighbors. Contacted front desk-they said they called to keep noise down but it was all day and night. Sounded like a dog and small children running.

Super loud upstairs neighbors. Contacted front desk-they said they called to keep noise down but it was all day and night. Sounded like a dog and small children running.

Everything about our stay was excellent. Will definitely stay again.

Everything about our stay was excellent. Will definitely stay again.

Modern design, very clean and quiet lots of amenities, complimentary charger for EV.

Great hotel and services. We've returned because it's excellent.

Great hotel and services. We've returned because it's excellent.

Modern design, very clean and quiet lots of amenities, complimentary charger for EV.

The Studio room was perfect, had a nice kitchen area by the front door equipped with its own dish soap to clean up the dishes on the rack for your convenience, a big enough fridge rather than a small mini fridge and a comfy workspace for laptops. Had a zoom meeting and the participants had complimented the room design and couldn’t tell if it was a hotel or a home. The bed is cozy and clean, didn’t have excessive pillows. Bathroom was nice, though I did see some bathrooms have hose like shower heads while my room had a static shower head which made it difficult to rinse the shower clean and to rinse yourself. The hot water almost heated up instantly so there was no need to wait for the water to heat up before jumping right into the shower. The breakfast was very good, maybe have another selection of eggs by themselves rather than it being mixed with cheese. But the place itself was very nice, lobby was toasty warm on a cold snowy day and the housekeeping staff were very friendly. I would book my stay back here again the next time I come visit Bend, great price for great service

The Studio room was perfect, had a nice kitchen area by the front door equipped with its own dish soap to clean up the dishes on the rack for your convenience, a big enough fridge rather than a small mini fridge and a comfy workspace for laptops. Had a zoom meeting and the participants had complimented the room design and couldn’t tell if it was a hotel or a home. The bed is cozy and clean, didn’t have excessive pillows. Bathroom was nice, though I did see some bathrooms have hose like shower heads while my room had a static shower head which made it difficult to rinse the shower clean and to rinse yourself. The hot water almost heated up instantly so there was no need to wait for the water to heat up before jumping right into the shower. The breakfast was very good, maybe have another selection of eggs by themselves rather than it being mixed with cheese. But the place itself was very nice, lobby was toasty warm on a cold snowy day and the housekeeping staff were very friendly. I would book my stay back here again the next time I come visit Bend, great price for great service

Dog friendly!

Dog friendly!

Great location and good experience.