Upon arrival we were told we had reserved a small room but nothing else was available. The room was at the end of a corridor and extension cords were crisscrossing the room. No outlets to charge phones and so dark, we had to use flashlight from phone to read. Same night we wrote a message to the manager which was completely ignored. Day before checking out we asked front desk if late check out was possible, she said yes but it would cost $20 each hour (we only asked for an hour). At the same time a couple asked the other person behind the desk and they were told: no problem, no charge. We could not believe how cruel and insensitive that was. By far this was the worst experience in an European hotel after years traveling. This manager should be ashamed of himself/herself for treating customers this way. Very disappointing, definitely would NOT recommend this hotel in Bergen.

Great location, easy access to main tourist attractions! Our room faced the main road and a bit noisy for the late night party goers on a Friday night. Great breakfast.

Great hotel, excellent location and wonderful stay

No room service and restaurant would not lend us silverware for take out. Seems weird when paying $350 usd per night. However main restaurant is beautiful and dinner and breakfast buffet were quite good

No accommodation for a ramp access. Have to carry bags up stairs both into and within the property.

Excellent Hotel

The Bergen Bors is in a great location. The hotel had everything we were looking for during our stay in Bergen.

The hotel is located in the heart of the city and is perfect for exploring it. Additionally there are amazing historic frescoes in the restaurant. Our only negatives is that we had silverfish in the room.

What a beautiful hotel. The old 1840 Stock Exchange. Wonderful bed, shower and location.

The hotel is located in the heart of the city and is perfect for exploring it. Additionally there are amazing historic frescoes in the restaurant. Our only negatives is that we had silverfish in the room.

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Amazing hotel very comfortable and accommodating. Our flight out of Bergen was cancelled and we found our way here - and we’re super glad we did!

Amazing hotel very comfortable and accommodating. Our flight out of Bergen was cancelled and we found our way here - and we’re super glad we did!

The staff were very friendly and helpful!

Excellent, upscale property delivering what you expect from an excellent, upscale property.

Loved the location. For the rate I was expecting maybe complimentary water in the room. The lobby is stark. The front office staff very helpful. The food in the restaurant especially the veal tataki was excellent. Waiter great but seemed understaffed. Then again everyone is understaffed.

The staff were very friendly and helpful!

Excellent, upscale property delivering what you expect from an excellent, upscale property.

Very nice hotel. Getting into the hotel and accessing the elevator involved going up and down step stars. No staff to help with luggage.

Very nice hotel. Getting into the hotel and accessing the elevator involved going up and down step stars. No staff to help with luggage.

Ok but very expensive for smallish rooms. Minimal lobby. Great location at harbour.

Ok but very expensive for smallish rooms. Minimal lobby. Great location at harbour.

Gorgeous breakfast vibes and food options, Nice high ceiling double window room overlook the city. The shower curtain is really filthy . Looks like never replaced or cleaned. Gym room TV can not be turned on. Asked for help but he only tried couple buttons and rushed to something else never returned.

Gorgeous breakfast vibes and food options, Nice high ceiling double window room overlook the city. The shower curtain is really filthy . Looks like never replaced or cleaned. Gym room TV can not be turned on. Asked for help but he only tried couple buttons and rushed to something else never returned.

the hotel staffs were rather rude, from reception to the restaurant manager at the lobby restaurant. the female reception staff told me sarcastically ‘you can call and check every 10mins if you want’ when I checked when my in-laws room would be ready. I sat at the lobby restaurant, waited for 20mins, waved numerous times, nobody bothered. I then asked the manager how to book the Izakaya dinner in the hotel, he arrogantly pointed my phone and told me, through your phone. When we checked out from the hotel, we had to ask the staff if we had any sort of discount for parking since we are in house guests, she very lightly said oh ya we forgot to mention. To me, these are the basics, politeness, customer service, this hotel had NONE. I have put ‘please clean my room’ before I left for dinner, 5pm, came back to hotel at 10, nothing was cleaned. I understand it’s not a 5 star hotel but the service was worse than a hostel. Do not recommend anyone to stay here, rude staffs.

the hotel staffs were rather rude, from reception to the restaurant manager at the lobby restaurant. the female reception staff told me sarcastically ‘you can call and check every 10mins if you want’ when I checked when my in-laws room would be ready. I sat at the lobby restaurant, waited for 20mins, waved numerous times, nobody bothered. I then asked the manager how to book the Izakaya dinner in the hotel, he arrogantly pointed my phone and told me, through your phone. When we checked out from the hotel, we had to ask the staff if we had any sort of discount for parking since we are in house guests, she very lightly said oh ya we forgot to mention. To me, these are the basics, politeness, customer service, this hotel had NONE. I have put ‘please clean my room’ before I left for dinner, 5pm, came back to hotel at 10, nothing was cleaned. I understand it’s not a 5 star hotel but the service was worse than a hostel. Do not recommend anyone to stay here, rude staffs.

Needed a better shower

Needed a better shower

Beautiful hotel. Helpful staff and great food.

Beautiful hotel. Helpful staff and great food.

Great location! Beautiful fresco in dining room. Nice staff, clean rooms.