Nice staff and facilities. Reliable.

Nice staff and facilities. Reliable.

Comfortable stay

Comfortable stay

Location is excellent. Very convenient for access all. Staffs are very kind and friendly

Location is excellent. Very convenient for access all. Staffs are very kind and friendly

Great service, everyone was so kind. The keys didn’t work, but they will replace immediately at the feont desk

The hotel was very clean, safe organized and in a good location

The hotel was very clean, safe organized and in a good location

The hotel is very well located on Avenida Paulista. The staff is friendly and helpful, the rooms are comfortable and well equipped. The only problem was that the keys were damaged, but at reception they fixed them immediately.

The hotel is very well located on Avenida Paulista. The staff is friendly and helpful, the rooms are comfortable and well equipped. The only problem was that the keys were damaged, but at reception they fixed them immediately.

Very friendly staff. Near museums and shops.

Very friendly staff. Near museums and shops.

It was great hotel

It was great hotel

I've been here before and loved the place except the Internet was slow when using a vpn. However since then they've improved their internet dramatically and now it is my favorite place in Sao Paulo to stay. I'll most likely be back multiple times

I've been here before and loved the place except the Internet was slow when using a vpn. However since then they've improved their internet dramatically and now it is my favorite place in Sao Paulo to stay. I'll most likely be back multiple times

Great location. I love to swim and they have a lap pool!

Great location. I love to swim and they have a lap pool!

This is my second time staying at Melia Paulista and it's a wonderful hotel, perfectly located near everything and the staff are stellar. This time I was in a renovated room and it was far better than the old ones! I used the pool and the reflexology service and that was a wonderful experience. It is qualified as a 5-star and it may be in South American standards but not for North Americans. There's nothing wrong with the hotel, it's just that guests need to understand the difference. For instance, the towels are a rough (but do a great job at exfoliating!), there isn't a full array of amenities like hand cream, body lotion and a box of tissue. The quirkier thing is not having a small dish to leave the hand soap so you have to leave the wet soap on the counter - it's a bit weird! Regardless of these minor things, this is a wonderful hotel with the most delicious breakfast, and I look forward to returning to eat more pão de queijo!

This is my second time staying at Melia Paulista and it's a wonderful hotel, perfectly located near everything and the staff are stellar. This time I was in a renovated room and it was far better than the old ones! I used the pool and the reflexology service and that was a wonderful experience. It is qualified as a 5-star and it may be in South American standards but not for North Americans. There's nothing wrong with the hotel, it's just that guests need to understand the difference. For instance, the towels are a rough (but do a great job at exfoliating!), there isn't a full array of amenities like hand cream, body lotion and a box of tissue. The quirkier thing is not having a small dish to leave the hand soap so you have to leave the wet soap on the counter - it's a bit weird! Regardless of these minor things, this is a wonderful hotel with the most delicious breakfast, and I look forward to returning to eat more pão de queijo!

Average overall.

Average overall.

Good location, terrible internet if you are on a business trip there are other nice hotels in the are that offer free decent wifi

Good location, terrible internet if you are on a business trip there are other nice hotels in the are that offer free decent wifi

The hotel is well located, people are nice, however I do Not recommend it because the wifi service is terrible. Signal quality was really bad in my room and they charge for it. There are many hotels in the area that don't charge for wifi and have good signal.

The hotel is well located, people are nice, however I do Not recommend it because the wifi service is terrible. Signal quality was really bad in my room and they charge for it. There are many hotels in the area that don't charge for wifi and have good signal.

Good breakfast

Good breakfast

Staff was good but they need to work on maintaining the rooms and quality of the property

I spent two nights and overall wasn’t a good experience. I had to work remotely- internet didn’t work. I paid 30BRL (fee to get a high speed internet) and it simply didn’t work. It affected my work performance. Housekeeping didn’t replace towels even though I left it on the floor. Robe offered smelled bad. Called receptionist and request water - it took them 2 hours to deliver it - I called multiple times inquiring about it. They said that because I had “do not disturb on they would not knock on the door”. Why wait 2 hours and multiple requests to say that? Not to mention that the day before during my work meeting someone knocked on the door (with the do not disturb sign on) to deliver a food that I DIDN’T EVEN REQUESTED! Charge high rates and poor customer service.

Staff was good but they need to work on maintaining the rooms and quality of the property