Firstly, we were charged 50% more by Hotels.com than what was on the website, via Trivago in AUD. Terrible start. The breakfast is ok, but not great. Access to the hotel is not easy via Uber. They have one iron for the complete hotel, so in 3 days my wife could only use an iron once. When we organised for the hotel to provide direct transport to the airport, they only accept cash, which was a major inconvenience (as we'd used all our cash). When the time came to be picked up, the transport didnt turn up, we were late to the airport and had to use a taxi. Significant hassle to get the cash for the hotel, but they still couodnt organise it. All when Hotels.com charged us 50% more than agreed.

We loved this hotel. The view from our balcony was lovely, the breakfast staff and everyone was there was nice and attentive. We could walk everywhere and had great dinner and music options.

Although we were not sure from the outside. The inside is lovely. The breakfast staff and cleaning staff were excellent as well as reception. Beautiful views from our spacious balcony and front of hotel and could walk everywhere

Although we were not sure from the outside. The inside is lovely. The breakfast staff and cleaning staff were excellent as well as reception. Beautiful views from our spacious balcony and front of hotel and could walk everywhere

Everything was perfect. We had a great time there. The staff was very friendly and helpful. Impecable spacious rooms.

Everything was perfect. We had a great time there. The staff was very friendly and helpful. Impecable spacious rooms.

Staff was very helpful. Breakfast was very nice.

It didn’t disappoint! Beautiful view of the city from our room. Close to everything

It didn’t disappoint! Beautiful view of the city from our room. Close to everything

Beware-get an "access code" from the hotel prior to arrival due to the hotel being in restricted area, or have Uber ot Taxi call hotel for access code and don't let them drop you off 300 feet from the hotel especially at 12:30 am with child and 3 heavy suitcases even if you ordered most expensive Uber Black service from the airport unless you want to have to spend $400-$500 replacing your suitcases since the wheels on them will be damaged after dragging them on stone lined streets of Lisbon. I had multiple email exchanges with hotel about upgrade charges prior to my arrival and yet zero communication about "access code" or the fact that doors get locked and curtains are shut and you have to find the bell to ring when arriving late. Other than that, the hotel is nice, in the quiet area, beautiful view (2nd and 3rd floors patios shared privacy), pay attention to hotel room square footage in room description and don't get anything under 250 sq.Ft as that includes bathroom In Europe). Breakfast is better than in US but worse than Northern Europe, but seemed typical for Portugal as the same breakfast was served at the lounge in Lisbon airport, no variety. Staff was very polite and courteous but did not respond to my suggestion of notifying/sharing "access code" with future guests to avoid my experience. Walls are paper thin, I had to ask guests nextdoor to stop fighting as it was scaring my daughter. You can hear every vacuum move from cleaning ladies starting 8 am.

Beware-get an "access code" from the hotel prior to arrival due to the hotel being in restricted area, or have Uber ot Taxi call hotel for access code and don't let them drop you off 300 feet from the hotel especially at 12:30 am with child and 3 heavy suitcases even if you ordered most expensive Uber Black service from the airport unless you want to have to spend $400-$500 replacing your suitcases since the wheels on them will be damaged after dragging them on stone lined streets of Lisbon. I had multiple email exchanges with hotel about upgrade charges prior to my arrival and yet zero communication about "access code" or the fact that doors get locked and curtains are shut and you have to find the bell to ring when arriving late. Other than that, the hotel is nice, in the quiet area, beautiful view (2nd and 3rd floors patios shared privacy), pay attention to hotel room square footage in room description and don't get anything under 250 sq.Ft as that includes bathroom In Europe). Breakfast is better than in US but worse than Northern Europe, but seemed typical for Portugal as the same breakfast was served at the lounge in Lisbon airport, no variety. Staff was very polite and courteous but did not respond to my suggestion of notifying/sharing "access code" with future guests to avoid my experience. Walls are paper thin, I had to ask guests nextdoor to stop fighting as it was scaring my daughter. You can hear every vacuum move from cleaning ladies starting 8 am.

The Olissippo sits atop of a beautiful hill. The views from our balcony were an added plus. Lovely hotel, wonderful staff, comfortable accommodation, nice breakfast!

This hotel stay was excellent. The room was very spacious and clean and the breakfast was amazing. Staff were friendly except for the female on day shift that seemed irritated when we asked her a question. I would highly recommend this room lace to others.

This hotel stay was excellent. The room was very spacious and clean and the breakfast was amazing. Staff were friendly except for the female on day shift that seemed irritated when we asked her a question. I would highly recommend this room lace to others.

Once we were able to get into our room our stay was decent

Once we were able to get into our room our stay was decent

Out-dated- Wallpaper peeling, visible wear on furniture, etc

Out-dated- Wallpaper peeling, visible wear on furniture, etc

A nice base in Alfama, with a view

A nice base in Alfama, with a view

Great central location Staff very helpful and obliging We were on top floor , very light airy room

The location is excellent but the property and decor are quite tired and outdated

The location is excellent but the property and decor are quite tired and outdated

The listing says parking is available. This is theoretical at best, and certainly misleading. Even a staff member told us he didn't know why this was included in the listing. There are (we were told) about three on-site parking spots for the whole hotel. Anyone else needs to park in a garage about a 10 minute walk away, which includes steep hills on twisty cobblestone roads. This ruined my arrival experience at the hotel. It was stressful and unpleasant, because the drive to the parking is so difficult. People with mobility challenges would absolutely be unable to walk back from the off-site parking garage. Other than that: The room was gorgeous and the view was stunning. And the staff doesn't much like to smile.

I thoroughly enjoyed my stay here. The room was clean, spacious, and had a gorgeous view from the windows of Alfama! Staff were friendly and helpful. Plenty of options for breakfast.

I thoroughly enjoyed my stay here. The room was clean, spacious, and had a gorgeous view from the windows of Alfama! Staff were friendly and helpful. Plenty of options for breakfast.

The listing says parking is available. This is theoretical at best, and certainly misleading. Even a staff member told us he didn't know why this was included in the listing. There are (we were told) about three on-site parking spots for the whole hotel. Anyone else needs to park in a garage about a 10 minute walk away, which includes steep hills on twisty cobblestone roads. This ruined my arrival experience at the hotel. It was stressful and unpleasant, because the drive to the parking is so difficult. People with mobility challenges would absolutely be unable to walk back from the off-site parking garage. Other than that: The room was gorgeous and the view was stunning. And the staff doesn't much like to smile.

Wonderful location, staff was very helpful and friendly. The rooms are clean and comfortable, with great views CB of the city.

Wonderful location, staff was very helpful and friendly. The rooms are clean and comfortable, with great views CB of the city.

The hotel was nice, friendly staff, but in need of a freshen up. Carpets worn and the room was musty when we arrived. Fit for purpose.

The hotel was nice, friendly staff, but in need of a freshen up. Carpets worn and the room was musty when we arrived. Fit for purpose.

Check in process was smooth, breakfast was great.