The road to the beach was very difficult. It was very difficult because we were not notified in advance that it was closed due to construction

The road to the beach was very difficult. It was very difficult because we were not notified in advance that it was closed due to construction

For the high cost of the stay, I felt the service was not good. The good points were the cleanliness of the rooms and the kindness of the staff. The bad points were the spa. I had the “Jara Treatment (90min)” and there was a lot of confusing information in the leaflet. （The leaflet contained a lot of confusing information (massage, energy flow, tension release, hot stones, Indian head massage, etc.). I did not know which treatment “Jara Treatment(90min)” I wanted to receive, so I asked the hotel chat service. Then the hotel staff answered, “Please see the leaflet". I had other things I wanted to do during my stay, and I also thought “Trisara Spa will not disappoint me”, so I did not check any further and it was the day of the spa. I was not disappointed, and I did not check further on the day of the spa. There was no special treatment at all as described in the leaflet. And although the hotel claims to have the “best technology in Thailand,” in reality it was just a monotonous massage in which the muscles of the body were smoothed out, and I could not feel the technology. I don't know why I paid such a high fee for this treatment. I really thought it would have been better to go to a regular Thai massage parlor.

For the high cost of the stay, I felt the service was not good. The good points were the cleanliness of the rooms and the kindness of the staff. The bad points were the spa. I had the “Jara Treatment (90min)” and there was a lot of confusing information in the leaflet. （The leaflet contained a lot of confusing information (massage, energy flow, tension release, hot stones, Indian head massage, etc.). I did not know which treatment “Jara Treatment(90min)” I wanted to receive, so I asked the hotel chat service. Then the hotel staff answered, “Please see the leaflet". I had other things I wanted to do during my stay, and I also thought “Trisara Spa will not disappoint me”, so I did not check any further and it was the day of the spa. I was not disappointed, and I did not check further on the day of the spa. There was no special treatment at all as described in the leaflet. And although the hotel claims to have the “best technology in Thailand,” in reality it was just a monotonous massage in which the muscles of the body were smoothed out, and I could not feel the technology. I don't know why I paid such a high fee for this treatment. I really thought it would have been better to go to a regular Thai massage parlor.

Great Villas with amazing views , Everyone working there gave us excellent service and a warm welcome . I highly recommend the resort .

Great Villas with amazing views , Everyone working there gave us excellent service and a warm welcome . I highly recommend the resort .

Property is ok, old but well maintained. Location is secluded so it's private. Dining options are very limited and food is very average for the price they charge for the hotel (not applicable for PRU which we didn't try). Customer service- very very average. Nothing against any staff, they are all so very nice and they try but the problem is the management and training. For example, sometimes we waited 20 minutes for a buggie. It was hard to communicate with the staff because of the limited English some of them speak. The management seems very unorganized- we made some bookings through the concierge but I had to keep reminding them of certain things (for example, we booked a wake boarding class but i was worried about the weather, the concierge said she will call me to confirm once she checks the weather. I never heard from her, i had to call the time I was supposed to have the lesson and be told she needs to check still and 5 minutes later she told me it's cancelled). At times, I felt like I was reminding them to do their jobs. This is supposed to be a 5 star resort which charged quite a bit to stay there. I was very disappointed with the service. I wouldn't come back.

Property is ok, old but well maintained. Location is secluded so it's private. Dining options are very limited and food is very average for the price they charge for the hotel (not applicable for PRU which we didn't try). Customer service- very very average. Nothing against any staff, they are all so very nice and they try but the problem is the management and training. For example, sometimes we waited 20 minutes for a buggie. It was hard to communicate with the staff because of the limited English some of them speak. The management seems very unorganized- we made some bookings through the concierge but I had to keep reminding them of certain things (for example, we booked a wake boarding class but i was worried about the weather, the concierge said she will call me to confirm once she checks the weather. I never heard from her, i had to call the time I was supposed to have the lesson and be told she needs to check still and 5 minutes later she told me it's cancelled). At times, I felt like I was reminding them to do their jobs. This is supposed to be a 5 star resort which charged quite a bit to stay there. I was very disappointed with the service. I wouldn't come back.