Firstly, we can’t fault the staff, always friendly and helpful. However, the hotel is very dilapidated and requires some urgent TLC. The spa change rooms are disgusting, the showers barely spray water and Luke warm at best. The room was clean but again needs modernising. It was very noisy through the night and the window had gaps in it, making it drafty and noisy from outside. Overall we had a pleasant stay and it served the purpose, but this hotel is really starting to look tired and urgently needs some investment. We have stayed in hotel much less in terms of the price and they were in far better condition.

The property is over values in any aspect. Cost of dinner and breakfast is much higher than it should be. Property is dated in any aspect. Just an example - no telephone in room and beds are very narrow

The property is over values in any aspect. Cost of dinner and breakfast is much higher than it should be. Property is dated in any aspect. Just an example - no telephone in room and beds are very narrow

My experience wasn't as bad as other reviews. It's a 2* property, so don't have too high expectations. The staff were friendly, the room reasonable (had a bath, which is great after a day's hiking), breakfast was good, facilities a bit old fashioned but comfortable. It also has a rather faded leisure centre with gym, pool, sauna, if you can drag your aching limbs there.

My experience wasn't as bad as other reviews. It's a 2* property, so don't have too high expectations. The staff were friendly, the room reasonable (had a bath, which is great after a day's hiking), breakfast was good, facilities a bit old fashioned but comfortable. It also has a rather faded leisure centre with gym, pool, sauna, if you can drag your aching limbs there.

Disappointed. Shame on you Orbitz for not vetting your properties. This place is run down and falsely advertised. Room 105- oldest bedding and furniture seen since 1970’s. No heat for 2 days. Maintenance never came. Shower barely has pressure and cold water never got beyond lukewarm. The pool and gym were the only attractive thing about this place. Don’t book beyond £70 per night - it’s not worth more. Location is perfect and ample free parking.

Its not the staff fault, they do a good job but i dont feel the manager/owner inspres of motivates as this place certainly needs a lick of paint - thats an understatement. Loud music all night i could hear from my room as there was a private function. Overall, 2 stars is beyond generous, but the staff are doing their best in tough conditions.

Amazing stay all round! Great bar meal, and good whisky.

This property, although acceptable is rather tired and in need of renovation.

Amazing stay all round! Great bar meal, and good whisky.

This property, although acceptable is rather tired and in need of renovation.

Very appropriate for a 3 star. Clean, quiet, friendly staff.

In general, the hotel, for one or two nights is okay. Positive: The pool and spa for sure was the best and there is a good gym. Great location in the middle of the city, walkable distance of the market and coffee place and enough park. Negative: The hotel need a better maintenance (paint peeling off), the bedroom and bathroom really simple, but ok, no AC, no mini bar and no USB or type C plugs (Need the UK adapter). At least a ice maker in the hallway would make better (baby's bottom of milk and baby's food)

Very sad dated property which with a few areas worked on could be passable. Gym - kit missing or just old and clunky. rower strap on foot missing, battery operated readout not working (easy to replace battery), no spray to disinfect after usage. Pool area was fine and i can see this might be the only area i enioyed of the hotel in room smelled foosty and damp, condensation on the window which was fine when aired. but then at 10pm both nights a random wail comes from the recyling bins. never found out what this was but enough to close window. bathroom was very sad with stains, holes in floor, mould in places, and just old. two barmen were arguing at each other in front of public and one member charged a member of public £26 for a steak despite it saying £22 in the menu. bloke just went oh well i pay. upon arriving i was in my business suit so was recommended the restaurant then went to change into joggers and a jumper and upon arrival some snotty nosed french guy said "oh sir would you like to see the bar menu". i asked if there was a dress code for the 'fine dining' (which was tables set against the backdrop of the morning buffet. he said no so i replied i will sit here thanks. food was average. not fine. just ok. was leaving on my last day at 6am so asked for a packed brekkie. lady said yes fine please come and see me on friday. saw her on friday at 910pm. was told orders needed to be in by 9pm. i just laughed. crap hotel. naff staff. wont go back

Heated pool was bliss after day of driving, comfy bed and soft sheets

Heated pool was bliss after day of driving, comfy bed and soft sheets

It was worst experience. It was nothing worth the amount I paid. The room was so small and I had to stay on the floor

It was worst experience. It was nothing worth the amount I paid. The room was so small and I had to stay on the floor

Great food in bar area ,great leisure centre, a premium lager in lounge would be great. Ie birra moretti, peroni etc

Great food in bar area ,great leisure centre, a premium lager in lounge would be great. Ie birra moretti, peroni etc

Beautiful location surrounded by hills and historic bridge.

Beautiful location surrounded by hills and historic bridge.

Spa facilities were good, with pool, sauna and steam room. Dinning catering more for coach parties but plenty of options in nearby town

Spa facilities were good, with pool, sauna and steam room. Dinning catering more for coach parties but plenty of options in nearby town

The hotel was very clean and organized. I liked how there were two options for where you could have dinner, in the bar, or in the restaurant.

The hotel was very clean and organized. I liked how there were two options for where you could have dinner, in the bar, or in the restaurant.

Rather tired looking. Needs a major update.

Rather tired looking. Needs a major update.

This was a stop off on a longer journey chosen for it's location. The staff are lovely and the rooms clean, however the walls are paper thin and because of the coach tours its very noisy at times. A bit far out of Fort William to walk in but it is doable if the weather allows. It's clean and practical for a one night stop. Decent buffet breakfast.

This was a stop off on a longer journey chosen for it's location. The staff are lovely and the rooms clean, however the walls are paper thin and because of the coach tours its very noisy at times. A bit far out of Fort William to walk in but it is doable if the weather allows. It's clean and practical for a one night stop. Decent buffet breakfast.

Overnight stay before travelling further into Scotland. Hotel was nice in parts, decor could have been better in room and definitely do not think it was a supreme room as booked

Overnight stay before travelling further into Scotland. Hotel was nice in parts, decor could have been better in room and definitely do not think it was a supreme room as booked