Clean

Clean

Service is perfect and it deserves the one of Top 10 hotels in Vientiane, ranked by hotels.com last year.

Service is perfect and it deserves the one of Top 10 hotels in Vientiane, ranked by hotels.com last year.

It is old and tired. The photos on the web site must have been taken 20 years ago. It is nice and quiet and I got a good nights sleep. This is due to its location. Unfortunatly, the taxi fares requested by the hotel for general running around was expensive. To finish on a positive note, the staff were super friendly and really helpful. 2 out of 10 for the property. 10 out of 10 for the staff.

It is old and tired. The photos on the web site must have been taken 20 years ago. It is nice and quiet and I got a good nights sleep. This is due to its location. Unfortunatly, the taxi fares requested by the hotel for general running around was expensive. To finish on a positive note, the staff were super friendly and really helpful. 2 out of 10 for the property. 10 out of 10 for the staff.

There was a gecko in the bathroom and the window wasn’t able to close completely to prevent them from entering the room. The water pressure was terrible in the bathroom. I had to take a shower using drips of water.

There was a gecko in the bathroom and the window wasn’t able to close completely to prevent them from entering the room. The water pressure was terrible in the bathroom. I had to take a shower using drips of water.

Too far away from restaurants , stores , etc . Transportation cost by cab or tuk tuk exceeds daily rent cost at hotel . Five dollars for breakfast is absurd ! A total rip off for a guest . I'm a 78 year old handicapped person , so the location for me was the number one problem .

Too far away from restaurants , stores , etc . Transportation cost by cab or tuk tuk exceeds daily rent cost at hotel . Five dollars for breakfast is absurd ! A total rip off for a guest . I'm a 78 year old handicapped person , so the location for me was the number one problem .

Nice, but no breakfast

Nice, but no breakfast

Lovely staff - very helpful and spoke good English. Close to some of the temples and not far from main area for bars etc. Good air con! Only cons - slightly hard bed and can be noisey when busy.

Lovely staff - very helpful and spoke good English. Close to some of the temples and not far from main area for bars etc. Good air con! Only cons - slightly hard bed and can be noisey when busy.

There is just something about the energy at this hotel! Patuxsay monument is a 5 minute walk

There is just something about the energy at this hotel! Patuxsay monument is a 5 minute walk

Great value hotel and really nice staff. They were super helpful with anything we needed. The only drawback was that it wasn’t as central as I had thought. But they had mopeds to rent at the hotel so it was quite quick to get into town with those.

Great value hotel and really nice staff. They were super helpful with anything we needed. The only drawback was that it wasn’t as central as I had thought. But they had mopeds to rent at the hotel so it was quite quick to get into town with those.

It is no way a four stars hotel as shown on the website, the hotel needs to be refurbished and the location is far away from the city centre. I was shocked while I entered the room, the toilet is so so so tiny! It is just 2 square meters big and there’s no partition between the shower and the toilet bowl, meaning that the toilet bowl and all the floor gets wet after taking a shower! Size and photos of such small toilets are not shown on the website but while I left comments to the hotel regarding the size of the toilet, the hotel kept arguing that it is printed on the website! My recommendation is not to book this hotel, it’s far away from the city centre and it’s too hot to walk there. Furthermore, I commented to the hotel that it’s location is not convenient, they replied that it’s not and there’s a private tuk tuk waiting at their front door especially for their guests, which is not true again. When I asked their staff how to go to a temple, they just told me they could help to call a taxi or I can catch any tuk tuk on the street! It’s unprofessional at all to argue with guests while they leave valuable comments, it’s even worst to provide feedback that’s not true for protection, it just makes your guests angrier.

It is no way a four stars hotel as shown on the website, the hotel needs to be refurbished and the location is far away from the city centre. I was shocked while I entered the room, the toilet is so so so tiny! It is just 2 square meters big and there’s no partition between the shower and the toilet bowl, meaning that the toilet bowl and all the floor gets wet after taking a shower! Size and photos of such small toilets are not shown on the website but while I left comments to the hotel regarding the size of the toilet, the hotel kept arguing that it is printed on the website! My recommendation is not to book this hotel, it’s far away from the city centre and it’s too hot to walk there. Furthermore, I commented to the hotel that it’s location is not convenient, they replied that it’s not and there’s a private tuk tuk waiting at their front door especially for their guests, which is not true again. When I asked their staff how to go to a temple, they just told me they could help to call a taxi or I can catch any tuk tuk on the street! It’s unprofessional at all to argue with guests while they leave valuable comments, it’s even worst to provide feedback that’s not true for protection, it just makes your guests angrier.

Had a wonderful stay at the hotel. Staff were so helpful and friendly!

Had a wonderful stay at the hotel. Staff were so helpful and friendly!

Service is good. Staff at reception are polite and helpful. Air con could be improved as rooms were very hot, bed is comfortable. Bathroom is satisfactory. They upgraded our room which was nice. We had one issue with hotel taxi driver, we paid 50000 Kip already and had 20000 left but when our taxi driver dropped us off he demanded extra money and threw our money on the floor and was shouting and being aggressive, we phoned reception and the gentleman at reception explained we had already paid a portion of the money so we sorted it but was not good service in that respect so avoid hotel taxi driver

Service is good. Staff at reception are polite and helpful. Air con could be improved as rooms were very hot, bed is comfortable. Bathroom is satisfactory. They upgraded our room which was nice. We had one issue with hotel taxi driver, we paid 50000 Kip already and had 20000 left but when our taxi driver dropped us off he demanded extra money and threw our money on the floor and was shouting and being aggressive, we phoned reception and the gentleman at reception explained we had already paid a portion of the money so we sorted it but was not good service in that respect so avoid hotel taxi driver

The hotel was generally fine: room as expected, staff helpful etc. I've rated only 3* because there was load hotel related work going on outside close to my window which woke me up earlier than I wanted both mornings. A couple of other minor points to note: i. I know there is a location map but 'central' is misleading: it's not close to where most attractions are ii. They don't have tourist maps of the city in reception, which would be useful; although they did helpfully print off a google map for me so I could find my way around

The hotel was generally fine: room as expected, staff helpful etc. I've rated only 3* because there was load hotel related work going on outside close to my window which woke me up earlier than I wanted both mornings. A couple of other minor points to note: i. I know there is a location map but 'central' is misleading: it's not close to where most attractions are ii. They don't have tourist maps of the city in reception, which would be useful; although they did helpfully print off a google map for me so I could find my way around

It was clean and convenient.

It was clean and convenient.

One of the few hotels that didn’t charge extra for a third person in the room. They even gave us a room with 2 bedrooms which I didn’t ask for. The price also included breakfast. Not a cheap hotel but certainly a good value.

One of the few hotels that didn’t charge extra for a third person in the room. They even gave us a room with 2 bedrooms which I didn’t ask for. The price also included breakfast. Not a cheap hotel but certainly a good value.

Stayed for 2 nights, nice hotel, close to government offices and friendly staff

Stayed for 2 nights, nice hotel, close to government offices and friendly staff