It was our first visit and we had a great time! We’re already booked to go back.

The Dust In The Room Made My Stay Very Miserable! My Son Sneezed All Through The Night. The Bathroom Was Dirty But Besides Those Issues, The Water Park Was The Absolute Best. Won’t Be Returning Anytime Soon Though.

The Dust In The Room Made My Stay Very Miserable! My Son Sneezed All Through The Night. The Bathroom Was Dirty But Besides Those Issues, The Water Park Was The Absolute Best. Won’t Be Returning Anytime Soon Though.

The water park area is very nice and very kid-friendly. The kids always love it. The wave pool could use some cleaning along the sides. Check-in takes extremely long. I wasn't able to complete pre-checkin at the kiosks because I booked through a third party. Most of the wall hand sanitizers were empty and never refilled which is horrible because germs can very really spread in a place like this. The wrong sized sheets were in the closet for the sofa bed so my toddler had to stay up for an extra 2 hours waiting for housekeeping to bring us the correct sheets for the bed. That was rough because he was exhausted from playing at the water park all day. The food is very over priced and basically just fast food.

The water park area is very nice and very kid-friendly. The kids always love it. The wave pool could use some cleaning along the sides. Check-in takes extremely long. I wasn't able to complete pre-checkin at the kiosks because I booked through a third party. Most of the wall hand sanitizers were empty and never refilled which is horrible because germs can very really spread in a place like this. The wrong sized sheets were in the closet for the sofa bed so my toddler had to stay up for an extra 2 hours waiting for housekeeping to bring us the correct sheets for the bed. That was rough because he was exhausted from playing at the water park all day. The food is very over priced and basically just fast food.

The only issue that I have with this location is the line. When I say the amount of time that it takes to get individuals through that line is absolutely preposterous!! I literally stood in line for 50 minutes with only three people in front of me. There should never be less than poor people at that front desk How long those individuals take to get you situated especially when you've already done everything online. They kept offering the kiosk, but end up having to come right back over to the line even though they were directed to the kiosk saying that individuals would assist them. So the kiosk is not foolproof or as helpful as intended to be. That stuck out above everything how long it took to get in there. The facility itself was nice, the amenities were nice, the room was okay but it would be better to have actual comforters and not thick sheets calling them comforters on the bed We were literally freezing and had to cut on the heater because the blankets were so thin. Other than that it was a good time. Just a petty side note when they tell you that those $23 fries will feed three people I don't know what kind of people they were referring to it was a small tray with minimal cheese minimal meat and piled high with dry fries. Hard pass for next time.

The only issue that I have with this location is the line. When I say the amount of time that it takes to get individuals through that line is absolutely preposterous!! I literally stood in line for 50 minutes with only three people in front of me. There should never be less than poor people at that front desk How long those individuals take to get you situated especially when you've already done everything online. They kept offering the kiosk, but end up having to come right back over to the line even though they were directed to the kiosk saying that individuals would assist them. So the kiosk is not foolproof or as helpful as intended to be. That stuck out above everything how long it took to get in there. The facility itself was nice, the amenities were nice, the room was okay but it would be better to have actual comforters and not thick sheets calling them comforters on the bed We were literally freezing and had to cut on the heater because the blankets were so thin. Other than that it was a good time. Just a petty side note when they tell you that those $23 fries will feed three people I don't know what kind of people they were referring to it was a small tray with minimal cheese minimal meat and piled high with dry fries. Hard pass for next time.

Great place

Great place

Expedia reservations do not seem to allow check in through the kiosks so I had to manually check in at the desk. Even then they had a difficult time finding my reservation. It needs some work on somebody's end.

Expedia reservations do not seem to allow check in through the kiosks so I had to manually check in at the desk. Even then they had a difficult time finding my reservation. It needs some work on somebody's end.

It was a great stay. All good review for it all

It was a great stay. All good review for it all

Our check in time was pushed back by two hours because our room was not ready. For this inconvenience, we were given a food voucher to eat at any of the restaurants in the lodge. This spoke volumes to our party of 5. We appreciate this gesture of kindness as we were tired and had driven several hours.

Our check in time was pushed back by two hours because our room was not ready. For this inconvenience, we were given a food voucher to eat at any of the restaurants in the lodge. This spoke volumes to our party of 5. We appreciate this gesture of kindness as we were tired and had driven several hours.

Everything except the soap in the bathroom shower was empty.

Everything except the soap in the bathroom shower was empty.

I like that it is just down the road from home. It has a lot for the children to do!! However, the beds leave a lot to be desired. I am still sore from sleeping in it!!

Wish the pull out beds were bigger and comfortable

I like that it is just down the road from home. It has a lot for the children to do!! However, the beds leave a lot to be desired. I am still sore from sleeping in it!!

The activities for kids and waterpark are superb. These rooms are basic overpriced and need a complete updated overhaul. Just stay at the hotel across the street and get the waterpark day passes.

Wish the pull out beds were bigger and comfortable

The activities for kids and waterpark are superb. These rooms are basic overpriced and need a complete updated overhaul. Just stay at the hotel across the street and get the waterpark day passes.

home service never did and we request services

home service never did and we request services

Excellent customer service at hotel. Dunkin’ Donuts kept making our coffee terribly. I appreciated Supervisor Zak of the hotel coffee shop taking the time to ensure I was satisfied with our coffee experience. Old school customer service for sure. DD, gotta get the coffee right if you’re the only brewed coffee option at a hotel. Zak said he would get to the bottom of it. Zak saved the day with his efforts and I will remember that, and will be sure to share my good customer service experience every chance I get.

Excellent customer service at hotel. Dunkin’ Donuts kept making our coffee terribly. I appreciated Supervisor Zak of the hotel coffee shop taking the time to ensure I was satisfied with our coffee experience. Old school customer service for sure. DD, gotta get the coffee right if you’re the only brewed coffee option at a hotel. Zak said he would get to the bottom of it. Zak saved the day with his efforts and I will remember that, and will be sure to share my good customer service experience every chance I get.

Everything was nice and fun. Well organized. No long waits.

Everything was nice and fun. Well organized. No long waits.

great place to getaway

It was beautiful inside and out. A very busy place. Our room was not ready when it shoukd have been but they did treat us to breakfast for the mishap

It was beautiful inside and out. A very busy place. Our room was not ready when it shoukd have been but they did treat us to breakfast for the mishap