Easy access to the lake. Pool area was clean and comfortable.

The room was fine.The charge for resort fee was not. The breakfast restaurant was closed, the rooftop bar was closed, the main dining restaurant was closed.Even the kayaks and all other watercrafts were not available. Not much of a resort.

We thoroughly enjoyed our stay, in one of the lake front units. Appreciated the size of space, the killer view, and the small 'kitchenette' area.

Next to the lake but the room was sub par, the facility crowded and hotel manager extremely rude. Would never be back. -Room: Our Superior Suites said 3 Queen, but the bed are Doubles, not queens (60x80 inch). We can tell instantly as we have queen beds at home. The shower water pressure was very low. Water flow so slow that my wife gave up washing her hair. -Facilities: Hallway ceiling has a ongoing leak with a standing puddle of water on the stairs, hazardous but not taken care Small pool is VERY crowded at 10AM and 3PM, so did not use Beach front is small, but the water sports is well managed Wifi not working, showed to the staff, was told to come to front desk, where it works -Staff: Front desk lady was courteous, she checked us in smoothly, with our Psychiatric Service Dog (PSD), an ADA recognized service dog. We showed her both PSD certificate and doctor's letter When we took the dog for a walk (after 3.5 hours drive),Lake George Saturday firework started very loud. Our PSD was not trained for gun shots. He panicked. We quickly dragged him back to the room. Next day 3PM, we got a call from hotel manager who yelled at us that she watched us and our dog on her video, she thought the dog was pulling hard, so it is not a service dog, despite we explained the fireworks. She also refused the distinction between PSD and ESA. We tried to show her PSD is a category of ADA service dog, she just wanted to throw us out on labor day weekend, plus $250 pet fee!

I was able to see the lake just from my window.

So we’ve always liked staying here although the rooms are dated. The convenience of the pool, deck and being on the lake is really nice…however, I got hung up on by the lady at the front desk Saturday morning for complaining there was a mouse in our room. She gave me an attitude when I asked how long it'll take for maintenance guy to come. She then yelled that she doesn’t know, I then asked her why she's being nasty and she said she's not and then began being argumentative. Not once apologizing for the mouse in my room. I asked her who’s she’s getting loud with and she then hung up the phone on my face... then I called back three more times after being hung up on and she would just pick up the phone and hang up each time without even saying hello. Just pick up and hang up, insanity. Her behavior was really disgusting. Then I thought to myself why am I even going to bother carrying on with this low life? So I just let it go, I didn't want it to ruin our LDW family vacation. Also, there’s no locks on room doors, so my little kids were opening the doors and running out the front room. How is there not a safety latch for children? Literally, the lock opens once you turn the handle. I even asked that same lady about locking the front door and she told me no one has ever complained about that, which I find very hard to believe because every family we were with had said the same thing. We had to barricade our doors so that our kids wouldn't get out. All other staff were nice

Clean, easy to walk to town. Friendly staff. On lake.

Kids shouldn’t be by the bar!!